article thumbnail

Next Phase of Wish Turnaround to Focus on Reducing Shipping Costs

Retail TouchPoints

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

article thumbnail

3 Ways SMBs Can Deliver a More Personalized Shipping Experience

Retail TouchPoints

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Explore options for personalization beyond delivery speed.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Building Loyalty Without Breaking the Bottom Line: the Dual Shipping Dilemma for Ecommerce Merchants

Retail TouchPoints

This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily. As it turns out, this is quite an expensive problem to solve. According to Insider , total retail returns were projected to grow 2.2%

article thumbnail

#RSP22: Everything You Need to Know About Holiday 2022

Retail TouchPoints

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

article thumbnail

Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

While nearly two-thirds ( 65% ) of retailers responding to the 2022 survey had assigned in-store staff to these tasks, that percentage dropped to 56% in 2023. Another indication of this change is that the number of retailers providing dedicated space for order prep also dipped between 2022 and 2023, from 60% down to 43%.

article thumbnail

How stackt is Creating Community and Commerce with…Shipping Containers?

Retail TouchPoints

Designed completely out of shipping containers, stackt is a Toronto-based marketplace that brings community connection, commerce and culinary experiences together. RTP: Why make the space out of shipping containers? RTP: What is stackt’s biggest priority for 2022? That’s where stackt comes in.

Shipping 244
article thumbnail

True Classic Boosts Post-Purchase Email CTR by 1.87%

Retail TouchPoints

ParcelLab is not just a vendor, but a partner,” said Breanna Moreno, VP of Customer Experience at True Classic in a statement. Centralized, real-time customer analytics provided by ParcelLab have been invaluable in driving future business strategy and creating a fully personalized experience for our growing customer base.”