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Removing failed payments could increase this year’s Black Friday weekend sales by up to £200mn for UK online retailers

365 Retail

UK online retail businesses could increase their gross sales by up to £200 million during the 2022 Black Friday weekend (25th – 28th November) if failed payments are avoided, according to the latest analysis by BR-DGE ’s failed payments calculator.

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Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations for 2023

365 Retail

Return rates will unsurprisingly continue to cause headaches for retailers as nearly half (49%) of online shoppers have returned items in the past year and online returns were up 26.6% in November 2022. 3) Customers will demand more in return for their loyalty.

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Passkeys: A Trifecta of Benefits for Easier and Safer Online Shopping

Retail TouchPoints

The importance of efficient and secure online retail experiences is more crucial than ever. Retailers face the challenge of not only attracting customers but also ensuring their online journey is seamless and secure. Abandoned carts cost retailers as much as $136 billion in revenue annually.

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Post-Purchase CX : 8 Strategies to Implement in 2022

lateshipment

This lack of effort by brands in the post-purchase leads to a big post-purchase gap coupled with carrier errors, customer anxiety, complicated delivery, and returns experiences. The Big Post-Purchase CX Gap in Online Retail (And What It Really Means to Your Business). Make order returns hassle-free.

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Top tips to make Black Friday and Cyber Monday a success in 2022

365 Retail

The biggest online shopping event of the year is upon us. With Black Friday and Cyber Monday just around the corner, planning for a successful 2022 peak season is essential – now more than ever. Driving customer loyalty through flexibility. If you’re in a position to offer free shipping – then you absolutely should.

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How Consumer Electronics Brands Can Reduce Holiday Shopping Returns

ESW

trillion in online retail sales in 2022, yet roughly $212 billion worth of products — more than 16% of sales — were sent back in the form of online returns. From November 2022 to January 2023, overall retail ecommerce return rates were consistently in the range of 10% to 16% each week. Buyer’s remorse: 13.6%

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Harnessing the huge marketing potential of subscription services

365 Retail

In fact, the value of the subscription box market has more than doubled in size since Royal Mail’s last report on the industry, thanks in part to the Covid-19 pandemic and the more general acceleration in online retail growth. So what does 2022 hold for the subscriptions market? Encouraging customer loyalty.