Remove 2023 Remove Customer Experience Remove Customer Retention Remove Shipping Costs
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Retailers Increasingly Turning to Third-Party Resources to Handle Fulfillment

Retail TouchPoints

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023.

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Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

The holiday prediction is in line with data from the 2023 back-to-school (BTS) season, which also have shown a 1% YoY growth rate in the U.S. 22, 2023 briefing. “For 22, 2023 briefing. measured from July’s Prime Day through mid-August).

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Last minute tips and tricks for BFCM – 2023 + checklist

lateshipment

Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4. Offer multiple Shipping options Shipping is the last element which your customer considers before clicking that buy button.

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Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Retail TouchPoints

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 269
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The Best Shopify Subscription Apps for 2023

Ecommerce Platforms

Plus, You can use the reporting and analytics features to keep a close eye on your evolving revenue, subscriptions, and customer base. Customer portals available for controlling subscriptions. Cons: Expensive premium plan. Customer service can be limited. Cons: The plans can be a little expensive. Go to the top.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

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Deloitte Shares Loyalty Trends and Best Practices for 2024

Retail TouchPoints

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023. A major reason for this drop?

Consumer 277