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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

ecommerce spending is estimated to reach $1.7 Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. A I – P o w e r e d C h a t b o t s Chatbots empower businesses to provide highly personalized digital experiences to their customers. In the U.S.,

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Alibaba Leverages the Metaverse to Offer ‘Multi-Dimensional Interactions’ to Luxury Customers

Retail TouchPoints

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. Today 96% of Chinese consumers shop online-offline, or cross-channel. We do believe the metaverse is going to be a game-changer.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Trend 2: Greater Reliance On E-Commerce. trillion in current exchange rates. Source: Instagram, Diet Prada).

eCommerce 277
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Yes, Virginia, There are Other Marketplaces Besides Amazon

Retail TouchPoints

These range from peer-to-peer platforms like eBay to third-party marketplaces integrated into traditional ecommerce operations like that of Walmart — and hundreds of variations in between. With growth projected to continue at 20%-25% YoY, that number is set to reach $5 trillion by 2025. A shotgun approach is not best.

Other 147
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The Benefits of eCommerce Personalization

GetElastic

No doubt personalization plays a critical part in any eCommerce strategy. When it comes to eCommerce merchandising campaigns it’s ok to get personal. What is eCommerce Personalization? So, what are the benefits of investing in eCommerce personalization? eCommerce Merchandising Playbook. Source: Twilio.

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Social Commerce: Retailers (and Platforms) Struggle to Catch up With Consumers’ Enthusiasm

Retail TouchPoints

Suffice it to say that social commerce has arrived in America. However, one reason for this flurry of enhancements is that there’s still considerable friction in social commerce processes. Whether social commerce will play a crucial role in retail going forward is no longer a question. earning $26.97 billion in sales in 2020.

Consumer 307
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How Outdoor Brands Can Sustain the Pandemic Boom

ESW

As a result, people flocked to the great outdoors like never before and outdoor brands with DTC channels saw revenues skyrocket. For one, brands will need to pump up proven ecommerce shopping strategies. In today’s super-competitive marketplace, jumping into cross-border and multi-local commerce makes good business sense.

Outdoor 88