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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. They are an excellent way for businesses to provide around-the-clock self-service across all digital channels and customer service at scale. In the U.S., ecommerce spending is estimated to reach $1.7

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Drew Barrymore Joins Grove Collaborative as Sustainability Advocate

Retail TouchPoints

The certified B Corp retailer, which has a goal of being 100% plastic-free by 2025 , will deploy Barrymore for its first multi-channel brand campaign, “Wish-cycling,” which seeks to debunk the myth that plastic recycling can provide a solution to the environmental crisis plastic represents.

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Alibaba Leverages the Metaverse to Offer ‘Multi-Dimensional Interactions’ to Luxury Customers

Retail TouchPoints

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. Today 96% of Chinese consumers shop online-offline, or cross-channel. We do believe the metaverse is going to be a game-changer.

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Social Commerce: Retailers (and Platforms) Struggle to Catch up With Consumers’ Enthusiasm

Retail TouchPoints

Social commerce is already a multi-billion dollar business in the U.S., eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025. earning $26.97 billion in sales in 2020. Trust me,’ but if you can equip those friends with authentic use cases and stories, then that can be really powerful.”.

Consumer 312
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Yes, Virginia, There are Other Marketplaces Besides Amazon

Retail TouchPoints

With growth projected to continue at 20%-25% YoY, that number is set to reach $5 trillion by 2025. You may also decide as part of your channel strategy to publish different products in different places — swimsuits on Zalando and furniture on Otto , for example.”.

Other 147
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How Outdoor Brands Can Sustain the Pandemic Boom

ESW

As a result, people flocked to the great outdoors like never before and outdoor brands with DTC channels saw revenues skyrocket. Brands must also bolster multi-and omnichannel experiences and unified commerce strategies to reach customers at all possible consumer channels. Outdoor activity increased by 6.9% trillion in 2023.

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Cotswolds Designer Outlet Breaks Ground

365 Retail

The construction is slated to begin in November 2023, with the grand opening planned for Spring 2025. That’s the enduring appeal of the outlet experience, and why retailers continue to incorporate outlet into their multi-channel strategies.”