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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

Platforms like Richpanel include more than a chat box; with features for multichannel communications, customer portals, and workforce management, you’re able to improve upon several areas of your business with one app. At its simplest, the agent console lets reps chat with customers, from multiple channels at one time.

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Axerve white paper explores digital payments trends & the importance of multi-channel and hyper-personalised payments services

365 Retail

In this context, solutions that manage the growing number of complex multi-channel payments for retailers while delivering hyper-personalised services – aka services that respond to the specific needs of the merchant, based on their target demographic habits and preferences and geographical regions – is important for customer experience.

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Accenture: Rise of the ‘Resilient Consumer’ Requires More Nuanced Retail Strategies

Retail TouchPoints

“Instead, they need to understand the nuances of the consumer as an individual — pay close attention to data and analytics — and use that insight to offer the right product and the right experience at the right price in the right places on the right channels.”

Consumer 245
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Trends Analysis: QR codes and the eCommerce Experience

ESW

Whether you are a DTC brand or a multi-channel retailer, QR codes present a huge opportunity. How QR codes Can Improve the eCommerce Experience Take a leaf out of Amazon’s book if you want to use QR codes to improve your brand’s eCommerce experience, suggests Brian Klais , CEO at Pure Oxygen Labs.

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Automation: The Driving Force Behind Warehouse Management Growth

Retail TouchPoints

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Modern warehouses need to be responsive, flexible, resilient and reliable to accommodate constant change and evolve with it.

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25 of the Best Add-On Slack Apps to Make Your Marketing Team More Effective

Kissmetrics

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. Add-On Slack Apps for Metrics. Marketing is all about metrics. Google Analytics Insights.

Marketing 287
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Best 5 UPC Scanners for Amazon Sellers

Algopix

Improved Customer Experience: Accurate product listings and efficient order fulfillment contribute to a positive customer experience, leading to higher satisfaction and repeat business. Stay Updated: Keep abreast of software updates and firmware upgrades for your scanner to access the latest features and improvements.