Retail TouchPoints

JULY 19, 2023

By replacing its legacy POS with NewStore’s omnichannel cloud platform, the London-based brand can now run its entire retail operations via iPhone. Sweaty Betty’s apparel and accessories are sold in-store, online and through various wholesale partners.

POS 211

POS Mobile Omnichannel Accessories 211

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 273

Omnichannel eCommerce POS Operations 273

Retail TouchPoints

MAY 20, 2022

The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces. But Ken Natori wasn’t a fashion executive, and that made him the perfect fit to lead the transformation of this designer label into an omnichannel brand. “My

Omnichannel 240

Omnichannel Department Stores BigCommerce Fashion 240

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. Hewett: Creating a positive omnichannel experience starts with inventory accuracy.

Omnichannel 265

Omnichannel Shipping Costs Operations Fulfillment 265

Retail TouchPoints

MAY 9, 2022

The acquisition aims to extend ESW’s market strength across apparel, beauty, personal care and luxury brands to include entertainment, gaming and electronics. Scalefast and ESW’s blended knowledge, expertise and technology will provide distinct competitive advantages as a fully integrated technology-driven commerce service provider.”.

Payment Services 267

Payment Services Payments Electronics Omnichannel 267

Retail TouchPoints

APRIL 17, 2023

. “As part of Men’s Wearhouse’s digital strategy and innovation, Wedding Wingman represents a significant step toward the company’s goal of providing customers with a seamless omnichannel shopping experience,” said John Tighe, President of Men’s Wearhouse parent company Tailored Brands in a statement.

Apparel 260

Apparel Omnichannel Technology Customer 260

Retail TouchPoints

MAY 17, 2022

While specific terms of the deal were not disclosed, David’s Bridal will integrate the Anomalie team, assets and technology into its digital offerings. The acquisition of Anomalie aligns with David’s Bridal’s recent steps toward building out its omnichannel strategy and securing its role as a one-stop-shop for special occasion attire.

Customer 268

Customer Omnichannel Apparel Shipping 268

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

Social Media 274

Social Media Omnichannel Apparel Consumer 274

Retail TouchPoints

AUGUST 10, 2022

Other companies of varying sizes also have downsized their operations, including: Walmart is laying off 200 corporate employees across the merchandising, global technology and real estate teams, and cut its profit outlook as shoppers shift spending from high-margin items like apparel to low-margin items like food; Allbirds is reportedly cutting 24 (..)

Consumer 256

Consumer Apparel Omnichannel Operations 256

Retail TouchPoints

SEPTEMBER 28, 2023

Lululemon and Peloton have entered a “multi-dimensional” agreement through which Peloton will be the exclusive digital fitness content provider for Lululemon, which will become Peloton’s primary athletic apparel partner. Exclusive Peloton content also will be available to people who sign up for lululemon’s free Essential membership program.

Apparel 252

Apparel Events Subscription Technology 252

Retail TouchPoints

AUGUST 23, 2023

The vinyl player isn’t extinct, but the rapid growth of technology and smartphones have made streaming services ubiquitous and a more convenient option. The digital mannequin is setting out to achieve the same for apparel retail in the coming years.”

Apparel 244

Apparel Accessories Omnichannel Consumer 244

Retail TouchPoints

JANUARY 20, 2022

Amazon has announced plans for its first-ever physical fashion store — dubbed Amazon Style — which will feature women’s and men’s apparel, shoes and accessories. Amazon’s done this before… just not for apparel. The goal is an Everything Apparel Store IRL. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

Clothing 236

Clothing Payment Services Apparel Department Stores 236

Retail TouchPoints

SEPTEMBER 20, 2022

The Walmart Connect partner program is adding a fourth designation, “Innovation Partner,” to its current categories of technology platforms, service partners and solution providers. Advertisers will now have access to Snap Ads, Collection Ads and Snap AR with Walmart Connect geo-based measurement of omnichannel sales lift.

Retail 255

Retail Social Media Apparel Omnichannel 255

Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. Under Armour has named long-time Marriott executive Jim Dausch as its new Chief Customer Officer (CCO), effective July 24, 2023.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

SEPTEMBER 12, 2023

But apparel shopping, particularly for women, too often puts consumers into an emotional minefield — so much so that some female shoppers don’t even feel comfortable sharing their clothing sizes with sales associates. ” Fitting room technology gives customers control over the try-on experience.

Apparel 249

Apparel Clothing Technology Customer Experience 249

Retail TouchPoints

FEBRUARY 21, 2022

Today’s shopper now expects a seamless omnichannel experience, convenient delivery options and an array of sustainable products — as detailed in new research from Capgemini. With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world.

Consumer 280

Consumer Merchant Services Apparel Supplies 280

Retail TouchPoints

MARCH 21, 2024

“The bride’s special day, and the festivities leading up to it, is all about her, and her experience should be personalized to reflect that,” said Kelly Cook, President of Brand, Technology and Finance at David’s in a statement. “We We are obsessed with going the extra mile for her.

Gifts 239

Gifts Apparel Events Channel 239

Retail TouchPoints

OCTOBER 10, 2023

The Shop, powered by AI-powered digital twin technology from Meetkai , is inspired by the brick-and-mortar Hornets Fan Shop at its home arena, the Spectrum Center in Charlotte, N.C. The avatars can browse through aisles, discover products on racks and virtually try on apparel and accessories before making a purchase. “As

Accessories 227

Accessories Games Apparel Shipping 227

Retail TouchPoints

JUNE 17, 2020

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. That means using technology to focus less on razzle-dazzle and more on practicality.

Technology 164

Technology Beauty and Health Retail POS 164

Retail TouchPoints

JULY 30, 2020

Technology purchases will get the bulk of attention and dollars. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies. Heightened competition inspiring hyperlocal, omnichannel advertising.

Merchant Services 258

Merchant Services Apparel Omnichannel Clothing 258

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 285

Retail Omnichannel Social Media Consumer 285

Retail TouchPoints

MAY 1, 2023

RevTech Ventures , an early-stage venture capital firm that invests in both retailers and retail technology, sees potential in numerous areas. “We She is responsible for sourcing, diligence and oversight of the firm’s investments in marketplaces, consumer products and services, and emerging technology companies.

Retail 237

Retail Beauty and Health Omnichannel Operations 237

Retail TouchPoints

FEBRUARY 23, 2021

The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy. Early actions guided by Polaris helped us broaden fashion categories including home, beauty and casual apparel, and improve the digital experience.

Department Stores 211

Department Stores Apparel Jewelry Omnichannel 211

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. YOY growth this holiday season, whereas department stores will only see a 0.3%

Shipping Costs 259

Shipping Costs Payment Services Merchant Services Payments 259

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 195

Payment Services Payments Retail Sporting Goods 195

Retail TouchPoints

MARCH 23, 2023

Through Snapchat’s AR technology we have seen the evolution of AR from just entertainment and self-expression to true utility for both consumers and businesses,” said Snap in its announcement of ARES. In the next decade we’re excited to take our world-class AR technology to businesses’ websites and apps.

Apparel 162

Apparel Retail Fashion Recommendation 162

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. With the speed of retail accelerating and retailers struggling to integrate their POS, ERP, and other solutions to enable the omnichannel experience, companies are looking for a way to quickly and easily upgrade their IT infrastructure to meet these demands.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. With the speed of retail accelerating and retailers struggling to integrate their POS, ERP, and other solutions to enable the omnichannel experience, companies are looking for a way to quickly and easily upgrade their IT infrastructure to meet these demands.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. With the speed of retail accelerating and retailers struggling to integrate their POS, ERP, and other solutions to enable the omnichannel experience, companies are looking for a way to quickly and easily upgrade their IT infrastructure to meet these demands.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Retail TouchPoints

DECEMBER 7, 2020

Developed in partnership with architecture, design and strategy firm NELSON Worldwide , the new store concept was designed to elevate the traditional Men’s Wearhouse format by wrapping modular storytelling, personalized service and wardrobing, and digital technology into a streamlined, modern aesthetic.

Customer 299

Customer Omnichannel Technology Customer Experience 299

Fabric

APRIL 11, 2023

Fashion and apparel storefronts always need fresh supplies of trendy clothes. To overcome these challenges, fashion retailers are taking this opportunity to reevaluate their current systems and processes to lower costs, diversify, explore new technologies, and strengthen relationships with brands. One major opportunity? Dropshipping.

Clothing 130

Clothing Fashion eCommerce Shipping Costs 130

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

AUGUST 31, 2020

The results also reflect the trends that will gain momentum as the pandemic continues: continued growth of online and omnichannel services, a growing appetite for alternative entertainment and new innovations in customer service. “I Retailers riding current consumer trends can make the most of the moment by investing in omnichannel services.

Consumer 134

Consumer Electronics eCommerce Sporting Goods 134

Retail TouchPoints

MAY 1, 2023

RevTech Ventures , an early-stage venture capital firm that invests in both retailers and retail technology, sees potential in numerous areas. “We She is responsible for sourcing, diligence and oversight of the firm’s investments in marketplaces, consumer products and services, and emerging technology companies.

Retail 198

Retail Beauty and Health Omnichannel Operations 198

Retail TouchPoints

APRIL 12, 2022

while other apparel and electronics retailers will trumpet order-to-pickup service times of under five minutes. Specific robotic use cases will continue to be redefined as the cost of manufacturing drops and the reliability and capabilities of the technology improve.

Home Furnishings 353

Home Furnishings Shipping Costs Apparel Clothing 353

Retail TouchPoints

AUGUST 22, 2022

The shift from store retail to online and omnichannel has changed the equation. In one example, an apparel brand observed that its customer churn was increasing and attempted to slow the decline with aggressive win-back promotions. Now Retail is Far More Complex. The New Speed of Retail.

Retail 221

Retail Omnichannel Multichannel Operations 221

Retail TouchPoints

FEBRUARY 24, 2023

With over 20 years of retail experience in both industry roles as well as a consultant, Pedersen has advised retailers on a wide array of topics ranging from growth and profit strategies to large business transformations and technology and capability building.

Consumer 241

Consumer Social Media Recommendation Apparel 241