Forrester eCommerce

OCTOBER 17, 2022

This past summer, I participated in my first century cycling ride – 110 miles through eastern Massachusetts. My goal was simple…to not be the last person across the finish line. I met my goal, almost crawling across the finish line dragging my bike behind me. As expected, my overall time was high. So, I’ve already […].

Customer Experience 370

Customer Experience Consumer Management Customer 370

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity. Let’s jump in. What is Askly?

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Forrester eCommerce

JUNE 5, 2020

As B2B analysts, we’ve been asking ourselves whether organizations have been responding to this health crisis in a way that is truly helpful to their customers.

B2B 308

B2B Customer Marketing 308

Retail TouchPoints

AUGUST 2, 2022

Unionized Starb u cks cafés are reportedly asking the coffee giant to extend planned benefits , including pay raises, to all stores without going through a bargaining process, according to CNBC.

Travel 306

Travel Marketing Other 306

Forrester eCommerce

JULY 22, 2021

As is expected with any new market segment or capability, questions about Extended Detection & Response (XDR) abound. I wrote this blog to answer a few of the more common questions I’m getting from Forrester clients and from security vendors that are trying to figure this space out. What is XDR? An incredibly simplified way […].

Blog 545

Blog Marketing Operations Customer 545

TalkingRetail

APRIL 9, 2024

Too Good To Go is introducing an ‘Ask-a-Friend’ feature, empowering users to enlist others for the collection of their Surprise Bags.

Other 59

Other Retail 59

Retail TouchPoints

MAY 26, 2022

Essentially, we’re asking so much more of our supply chains, particularly the globally extended ones, than we ever have. I ask my students to do a basic exercise of mapping the supply chain of a simple product as far upstream and downstream as they can. And virtually all of the U.S.

Supplies 290

Supplies Shipping Costs Consumer Definition 290

My Wife Quit Her Job

OCTOBER 11, 2021

The post Choosing The Best Ecommerce Platform – Frequently Asked Questions appeared first on MyWifeQuitHerJob.com. 3rd Party Developer Support – Does your ecommerce platform have an ecosystem of app developers and theme designers? Overall, there is no one size fits all solution for […].

eCommerce Platforms 156

eCommerce Platforms eCommerce Shopping Carts Customer 156

Forrester eCommerce

JANUARY 31, 2022

The “right” formula for calculating marketing ROI depends on the underlying business question that you are looking to answer.

B2B 370

B2B Marketing Operations 370

Forrester eCommerce

MAY 19, 2023

With the convergence of demand and account-based marketing (ABM) accelerating and the two disciplines becoming increasingly indistinguishable, many ABM practitioners are wondering whether there will still be a home for “classic” one-to-one ABM.

Marketing 345

Marketing B2B Customer 345

My Wife Quit Her Job

SEPTEMBER 27, 2021

The post Dropshipping Frequently Asked Questions (That Are Rarely Answered) appeared first on MyWifeQuitHerJob.com. But in reality, success with dropshipping has many pros and cons and isn’t as straightforward as you are led to believe. In this post, I answer all of the in depth questions […].

Fulfillment 156

Fulfillment Shipping eCommerce 156

Kissmetrics

OCTOBER 22, 2019

So today is your day to ask me any questions you have, and I will do my best to answer it. You can ask me about entrepreneurship, marketing, or anything else. All I ask of you is. Ask Me Anything! Please keep your question as short as possible. So, what can I answer for you? appeared first on Neil Patel.

Marketing 270

Marketing Other 270

Forrester eCommerce

SEPTEMBER 16, 2019

That’s what one person told me recently — and many others responded similarly — when I blogged about my upcoming keynote at CX SF and invited people to share their stories with me in confidence about how they respond when asked to help […].

Blog 241

Blog Other Customer Experience Customer 241

Forrester eCommerce

OCTOBER 20, 2021

My colleague Julie Ask and I recently wrote on how banks are using mobile notifications and emerging tech (based on a survey of executives and digital business leaders at banking providers). The full research (only available to Forrester clients) includes more than 50 slides of data and insights.

Banking 195

Banking Mobile Customer 195

Forrester eCommerce

MARCH 8, 2021

Software-as-a-service (SaaS) offers many benefits, including but not limited to elasticity: the ability to shrink and grow storage and compute resources on demand. Clients of most leading enterprise business intelligence (BI) platforms enjoy this cloud elasticity benefit but at a cost.

512

512

Forrester eCommerce

FEBRUARY 15, 2022

In, “AIOps: The Riddle Wrapped In The Mystery Inside The Enigma”, I sort of left you hanging without a clear answer to “What is AIOps?”. That was because there really isn’t a simple answer based on how it’s been previously defined. Discussions of AIOps have mainly centered around installable software when it should have instead […].

Information 363

Information Technology Operations 363

Forrester eCommerce

SEPTEMBER 25, 2020

Sales methodology is a topic that evokes a wide range of comprehension among sales professionals, largely depending on their personal history with the methodologies their previous employers used.

Operations 356

Operations Customer 356

Retail TouchPoints

MARCH 29, 2021

Before implementing any e-commerce solution, retailers need to ask themselves the right questions. Because first they need to understand exactly what they’re trying to achieve and why they’re trying to achieve it. Do I have the right data strategy to drive shopper loyalty?

eCommerce 299

eCommerce Payments Retail POS 299

Forrester eCommerce

JULY 6, 2020

Growing up, my father framed all of our chores in the form of a question. “How would you like to mow the lawn?” ” Of course, it wasn’t really a question. The lawn was going to get mowed, and I was going to do it. When great individual contributors are first promoted to management roles, they […].

Management 294

Management 294

Optimizely

SEPTEMBER 11, 2018

If you quickly answered “Yes” then pause, and honestly ask yourself this: how do you really know? Have you ever actually asked your customers what they think of your B2C brand? You can talk to them and ask them questions to find out exactly what they want. It’s true that surveys are only as useful as the questions you ask.

Customer 250

Customer B2C Social Media Improvements 250

RetailWire

JULY 10, 2023

Some Costco stores have started asking Instacart shoppers to wait for orders offsite, according to interviews with shoppers and a review of Reddit posts and discussions on the policy. Instacart does not require shoppers to wait in a store’s parking lot to be eligible for an order, but it does tell its contractors that they.

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92

Forrester eCommerce

FEBRUARY 28, 2019

The perception that digital asset management (DAM) isn’t much more than static cloud storage is completely out of touch with today’s advanced DAM capabilities. Although technologies such as web CMS, content marketing platforms, and MRM boast DAM-like capabilities, most enterprises still need best-of-breed DAM for their rich media content needs.

Management 330

Management Technology Marketing 330

Retail TouchPoints

MARCH 2, 2023

A surprise loss in Q4 2022 put Kohl’s newly confirmed CEO Toms Kingsbury in the hot seat as the company continues to grapple with declining sales and pressure from activist investors. Steep discounts lead a more than 10 percentage point decline in Q4 gross margins to 23% , with net sales down 7.2% and comparable store sales down 6.6%.

Gifts 258

Gifts Customer Experience Improvements Other 258

Forrester eCommerce

FEBRUARY 27, 2023

We were thrilled with the response to our 2023 CX Predictions webinar. Here, we answer audience questions on common CX topics.

Webinar 195

Webinar Customer 195

Forrester eCommerce

FEBRUARY 6, 2023

B2B events have undergone the most profound change imaginable over the past three years. Marketers now need to manage a much more complex event landscape, planning and executing a range of events across in-person, virtual and hybrid formats.

B2B 195

B2B Events Technology Management 195

FastSpring

SEPTEMBER 16, 2021

We asked a group of SaaS founders and software engineers what they look for, and we heard a wide variety of answers, including: Subscription management Payment methods Fraud detection and prevention PCI compliance Currency conversion Localization VAT and sales tax. Lee Grant, CEO of Wrangu , recommends asking about their encryption methods.

Payment Services 114

Payment Services Merchant Services Payments ACH 114

365 Retail

DECEMBER 1, 2023

This makes them the simplest imaginable user interface of all times: simply ask the bot and off you go. For admission tickets as well as more information on the trade fair go to: www.eurocis-tradefair.com The post Ask the Bot: generative AI in retail appeared first on Retail News and Events. am to 6.00 2-day tickets € 39.-.

Retail 52

Retail Presentation Supplies Events 52

Forrester eCommerce

FEBRUARY 22, 2024

I’m often asked about the technologies and processes entailed in planning, buying, and optimizing media. However, I’m rarely asked about the people that improve media’s results.

Marketing 426

Marketing Technology Improvements B2C 426

Forrester eCommerce

APRIL 15, 2022

When you’re building a high-quality mobile app, you’ve committed both time and money. Insufficient testing, though, can spoil your investment. Forrester’s checklist for mobile testing identifies 38 pitfalls that can easily be overlooked. Here are six of them that many mobile application development teams forget: 1.

Mobile 195

Mobile Shipping Technology 195

TalkingRetail

JUNE 2, 2021

The campaign’s organisers are asking consumers to “pledge a few pounds” to independent retailers aross the weekend. This story continues at Independents’ Day UK asks consumers to ‘pledge a few pounds’ to small shops.

Consumer 126

Consumer Retail 126

Forrester eCommerce

JULY 27, 2018

Are you future-ready? Your body contains the secrets to your behavior, including future readiness. Though obvious, most of us fail to recognize this day to day. We think that our brains — our minds — make decisions about how we should feel, what we should do. But the decision of what to wear to work […].

Customer 244

Customer 244

RTP blog

OCTOBER 5, 2018

So then the question is, what are the best questions to ask your managers to make sure they are balancing an optimized schedule but not headed toward potentially costly compliance infractions? And this can lead to massive compliance fines. Different states have different laws regarding employee hours.

Management 150

Management Gifts Reference Operations 150

Forrester eCommerce

OCTOBER 4, 2018

Artificial Intelligence is a big deal in marketing technology. Forrester sees strong potential in AI as an enabling technology for marketing, and it’s great to see many vendors embracing AI to enhance existing offerings and as the basis for new solutions. But for vendors, mastering AI technology alone isn’t enough to get to the top. […].

Marketing 323

Marketing Technology B2C 323

Forrester eCommerce

NOVEMBER 30, 2021

On Monday, December 6, join us for an interactive session covering highlights from the recently published The Forrester Wave™: Unified Endpoint Management, Q4 2021. Unified endpoint management (UEM) helps enterprises better manage employee devices and applications, resulting in improved employee experience, customer trust, and business agility.

Management 195

Management Improvements Customer 195

ROI Revolution

SEPTEMBER 23, 2021

In this programmatic advertising FAQ, we’ll give you answers to some of the most common questions brands and retailers like you ask when it comes to programmatic. The post Programmatic Advertising Frequently Asked Questions (FAQ) appeared first on ROI Revolution.

Outdoor 78

Outdoor Information Subscription Other 78