GetElastic

SEPTEMBER 2, 2021

While I had some exposure to eCommerce in my past, specifically when I managed the Lenovo account as consultant, I constantly find myself internalizing how eCommerce impacts B2B account managers. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

GetElastic

NOVEMBER 26, 2018

With a market of that size, B2B organizations need to start planning now as to how they’ll compete for a piece of that trillion-dollar share.  In   In order to compete, companies must differentiate – and that comes down to the customer experiences they deliver.

B2B 136

B2B B2C Mobile Social Media 136

Pivotree Blog

DECEMBER 2, 2022

From social commerce to BOPIS, retailers need to be prepared to meet and sell to customers wherever they are, through multiple channels.This expert panel will explore the trends that started during the explosion of digital commerce during the pandemic and will continue to shape customer experience in the months ahead.

B2C 52

B2C Webinar B2B eCommerce 52

FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

B2B 148

B2B eCommerce Payment Services SEO 148

Retail TouchPoints

DECEMBER 21, 2023

Every checkout experience should reflect four key traits about the shopper: Who they are : Are they a first-time or repeat shopper? B2B or B2C? Social media? There’s no limit to the extent that retailers can tailor their checkout experiences. Member or non-member? What they’re buying : One or 10 items?

Payments 248

Payments Retail Shipping Costs Social Media 248

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Below are some strategies for B2B Ecommerce stores: 1.

B2B 78

B2B eCommerce Improvements B2C 78

Retail TouchPoints

JUNE 11, 2020

Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers frequently report disappointing experiences with retail web sites and marketplaces as well as with brands’ e-Commerce sites. Sellers Minimize Upside With Poor CX.

eCommerce 151

eCommerce B2B Toys B2C 151

Retail TouchPoints

AUGUST 24, 2023

It’s being used to generate marketing content including social media posts, videos and images. It’s also accelerating the creation of virtual and augmented reality experiences, allowing consumers to interact with products in their environments. In fact, seven out of 10 marketers in the U.S.

Toys 233

Toys B2C Social Media Accessories 233

Ecommerce Platforms

DECEMBER 20, 2021

B2B eCommerce and B2C businesses acting as manufacturers, distributors, or wholesalers face many challenges, the most important of which is ensuring their customers are happy. To help leave a smile on your customer's face, using the right eCommerce software platform for your business is imperative. Go to top.

Payment Services 211

Payment Services B2B Shipping Costs B2C 211

Inflow Insights

OCTOBER 14, 2021

If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. In this post, we’ll explain 11 online marketing strategies that B2B eCommerce stores should take advantage of, based on our decades of experience helping all kinds of businesses market themselves.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Ecommerce Platforms

OCTOBER 14, 2019

That's the global B2B ecommerce revenue forecast for 2020. The B2B ecommerce market size is growing rapidly YoY, but there's a big challenge here: 50% of B2B buyers prefer to purchase via B2C platforms. If you want to make it big as a B2B ecommerce business in 2020 , you have to adapt, change, and change fast.

B2B 132

B2B eCommerce Payment Services Multi-channel 132

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. New York Times, Entrepreneur and more. Amy Porterfield: CEO of Amy Porterfield, Inc.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

Kissmetrics

AUGUST 25, 2020

From social media to paid search, PPC is a smart way to see quick results. They spend countless hours experimenting and learning everything there is to know so you don’t have to. Some excel at specific advertising types, while others specialize in creating excellent customer experiences across every platform.

PPC 279

PPC Multi-channel Social Media B2C 279

GetElastic

APRIL 11, 2023

With headless commerce, the front-end and back-end of an eCommerce platform are separated, allowing businesses to customize the presentation layer and integrate with other technologies more easily. With this headless commerce trend, social media can now be used for more than just colorful posts and ads or for building brand awareness.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

MARCH 15, 2022

Regardless of industry — and whether they’re B2B or B2C — companies using AMP-powered emails stand out from the crowd (and competition). AMP elevates customer experiences, making emails more powerful, useful and engaging. No more going to a webpage and jumping through hoops before converting.

Marketing 261

Marketing Document Payment Services Shopping Carts 261

Omnisend

JANUARY 8, 2024

Instead, you can build customer retention by nurturing solid relationships through: Excellent customer service Personalized interactions Attractive incentives In this article, we’ll look at effective strategies you can use to drive more repeat purchases for your business. Start free today See pricing What is a repeat customer?

Customer 88

Customer Customer Retention Social Media X-cart 88

Kibo

NOVEMBER 1, 2021

It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. B2B hybrid purchase : A contractor researches HVAC units for her client via the supplier’s website, checks stock availability, and adds an item to her cart, but visits the local brick-and-mortar store to complete her order.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail TouchPoints

JANUARY 31, 2023

These creations are becoming game changers, and that’s thanks to the nascent technology brands will harness for maximum effect in the form of thrilling consumer experiences. The ABCs of Experience Technology The beauty of this new era of experience is its potential applications for both B2C and B2B audiences.

Technology 278

Technology B2C Consumer Social Media 278

TradeGecko

JUNE 18, 2018

We’ve voted with our wallets and taken to social media in order to influence and implore brands to change, to be accountable, to think differently and provide customer experiences that delight. Everything that matters to us in the B2C space also applies to B2B.

B2C 60

B2C Social Media B2B Supplies 60

Groove

AUGUST 18, 2020

No matter the size of your B2B or B2C eCommerce business, Klaviyo can help your store grow. Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. this can help you improve your abandoned cart email strategy and re-engage lost customers.

Merchant Services 370

Merchant Services Shopify Subscription Multi-channel 370

TradeGecko

JUNE 18, 2018

We’ve voted with our wallets and taken to social media in order to influence and implore brands to change, to be accountable, to think differently and provide customer experiences that delight. Everything that matters to us in the B2C space also applies to B2B.

B2C 60

B2C Social Media B2B Supplies 60

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Whether you’re a B2B company selling recurring services or a DTC company selling product subscriptions, customer retention and happiness are at the core of a successful business.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

Kissmetrics

NOVEMBER 30, 2020

The Top 7 Options for Customer Service Software. How to Choose the Best Customer Service Software for You. Consider which support channels fit your customer’s needs. Knowing your customers saves you money and helps streamline your customer service process. Your Current Customer Support System.

Live Chat 239

Live Chat Customer B2B Social Media 239

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. B2B companies : Zoho CRM supports B2B brands in maintaining and building stronger client relationships with deal tracking, payments, and reports.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

GetElastic

NOVEMBER 23, 2022

In the past few years poor customer experience and sluggish page loads caused by monolithic platforms have accelerated the need for better flexibility and the ability to create a more personalized customer experience. This means that Composable Commerce is suitable for any online business, be it B2B, B2C or D2C.

Multi-channel 78

Multi-channel Merchant Services Customer Experience B2C 78

BigCommerce

MAY 4, 2018

Traditionally B2B retailers are going direct to consumer. Learn more about the nuances of B2B online selling. It will include current AI business applications and customer-serving AI applications, and provide a forward-looking spin on AI’s long-term implications for online retail businesses. The B2B Workshop. by 2021.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

GetElastic

NOVEMBER 8, 2019

Problems, misunderstandings, and issues with orders occur in every shop and can’t always be avoided but quality support can ensure that the final customer experience is positive. To develop customer loyalty, they need to feel you have their back, regardless of the situation – that’s the job of your customer support team.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Omnisend

DECEMBER 12, 2023

Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. Event marketing can help you build solid customer relationships and brand awareness through genuine, laid-back conversations. Attract social media coverage and increase following.

Events 88

Events Seminar Marketing Workshop 88

Smile.io

JUNE 13, 2022

It unites the online and offline channels of your businesses and offers the same customer experience whether consumers are shopping online or at a brick-and-mortar location. Omnichannel commerce unites every aspect of the business from fulfillment to inventory, to marketing strategies to customer services and every customer touchpoint.

Omnichannel 60

Omnichannel Social Media X-cart Merchant Services 60

Ecommerce Platforms

FEBRUARY 23, 2021

Customer segmentation. B2B and mobile ecommerce. Order management and customer service. Customization : The Magento self-hosted ecommerce platform give you complete control over the sales experience. Integrations : Add various use-friendly solutions for things like social media marketing, SEO and more.

eCommerce Platforms 118

eCommerce Platforms Merchant Services Shipping Costs eCommerce 118

BigCommerce

JULY 25, 2017

After one of those Live videos hit 1,000,000 views (with a bit of social media promotion), he realized he was on to something. Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

BigCommerce

APRIL 24, 2018

The truth of the matter is this: What makes your business successful is your dedication to customer experience, your market strategies, your operational efficiencies and the team of people you build. Get more flexibility and customization from your ecommerce platform. Bring B2B Complexity Online. Social media integration.

eCommerce Platforms 419

eCommerce Platforms Payment Services Shipping Costs eCommerce 419

Omnisend

DECEMBER 14, 2023

Irrespective of the size or stage of your business, the best ecommerce tools can help with the following: Optimize store performance Enhance customer experience Streamline operations Boost sales Success requires a strategic combination of tools tailored to your needs. These include email, live chat, phone, social media, and more.

Payment Services 78

Payment Services Shipping Costs eCommerce Shopify 78

Pivotree Blog

JUNE 17, 2022

06:19 – Nikki talks about the power of social media when it comes to Gen Z . ” Gen Zers are also experts when it comes to social media, which has had a tremendous impact on e-commerce and purchasing. Because of this, Gen Zers are highly educated customers who know what they want before they connect to brands.

eCommerce 52

eCommerce Webinar Social Media Supplies 52

Omnisend

JANUARY 5, 2024

Here are just some of the benefits:: Increased visibility More credibility Owned channel (no need to worry about social media algorithm updates) More control over customer experiences Exactly what you want your brand to deliver, right? Now, let’s get to work.

eCommerce 88

eCommerce Payment Services SEO Social Media 88

Fabric

SEPTEMBER 12, 2023

Headless commerce is an e-commerce approach that decouples the frontend customer experience from the backend commerce functionality, allowing businesses to create highly customizable and unique shopping experiences across various digital channels. What is Headless Commerce? Why is headless commerce important?

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Kissmetrics

MARCH 2, 2018

Dashboards are full of comprehensive data that you can use to build customers from small lifetime values to high lifetime values. Salesforce is king when it comes to customer relationship management. When it comes to social media, today’s consumer is everywhere. Reaching new customers is key to scaling your business.

Social Media 206

Social Media Multi-channel Channel SEO 206