Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

AUGUST 17, 2022

For many B2C brands like PepsiCo, classic personalisation has meant plugging simple forms of data like email, names, addresses or recent purchases into outbound channel communications to ensure touchpoints are viewed as timely, relevant and contextual. And he’s not alone. This can drive efficiency and efficacy. .

Games 57

Games Marketing Multi-channel B2C 57

GetElastic

SEPTEMBER 2, 2021

It just requires getting involved with the technology, ensuring your customer data is updated and accurate and making yourself a part of the channel your customers want to use when online making a purchase decision. This is true for both B2C and B2B buying decisions.

B2B 141

B2B Management eCommerce B2C 141

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Higher long-term customer engagement and brand trust. What is Omnichannel Support?

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Elsner

MAY 21, 2020

We are not only talking about B2B customers, but B2B buyers are also consumer buyers at some time. Customer satisfaction has been better, but there has been no improvement in the buying journey of B2B buyers. B2B buyers now desire a more B2C like customer experience while purchasing products from a vendor. Paid Media.

B2B 78

B2B eCommerce Improvements B2C 78

Kibo

APRIL 26, 2022

Instead, consumers continued shopping in multiple ways using multiple channels, with online sales growth up 14% in 2021 from the previous year. Consider the following statistics from a March 2022 Bizrate/Digital Commerce 360 survey of over 1,100 consumers. A pivot to omnichannel shopping is also being adopted by consumers.

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

SellBrite

JUNE 7, 2017

Have you enrolled customers who just made a purchase in your brand’s loyalty program? Maybe, you send them surveys to find out what they’re really thinking? Those are some of the ways you can enhance your business’ relationship with a customer who just bought something from you. Run a post-purchase survey.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications.

Live Chat 78

Live Chat Social Media Multi-channel Omnichannel 78

Kibo

SEPTEMBER 27, 2021

Personalized shopping technology enables retailers to provide individualized experiences to shoppers across digital shopping channels by leveraging past shopping, behavioral and other data to dynamically display or deliver personalized content during a user’s digital shopping journey. . Improved Customer Engagement and Loyalty.

Payments 62

Payments eCommerce Recommendation Improvements 62

Optimizely

OCTOBER 9, 2017

That’s why it’s so surprising that the majority of B2C marketers have yet to achieve a true omnichannel ecommerce experience. We dug into the numbers to find out why so many B2C marketers are struggling with omnichannel in 2017. . For other marketers, the real challenge is accessing the customer data. By the numbers.

Omnichannel 236

Omnichannel B2C Marketing Channel 236

ESW

JUNE 27, 2018

In fact, 70 percent of consumers make at least one international purchase every year, according to a survey by IDC Research and ORC International. These days, customers expect to easily buy from brands anywhere — ideally on sites in their language and currency. Customers are buying globally, but they want to transact locally.

eCommerce 60

eCommerce Merchant Services Shipping Costs Operations 60

BigCommerce

FEBRUARY 13, 2018

When you factor in the expanded ecommerce selling opportunities through omni-channel retail (like adding Amazon and eBay storefronts to your sales approach, for example), it’s easy to see that now is the best possible time to grow an ecommerce business. Business-to-Consumer (B2C). Remember: B2B Consumers Are Also B2C Consumers.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

Optimizely

DECEMBER 19, 2017

As a B2C marketer, you can’t market to everyone or you’ll sell to no one. You have to specifically target your ideal customers, and to do that, you must really understand your top buyers. This is exactly why you need an ideal ecommerce customer profile. Collect your loyal customer data. …and much more.

Customer 300

Customer eCommerce B2C Fashion 300

Omnisend

MAY 24, 2023

Create a powerful email and SMS strategy with Omnisend Register today Channels used Omnisend supports email , SMS , and web push notifications. Using Mailchimp as a Moosend alternative also gives you access to postcards and surveys that you can creatively add to your email campaigns. Omnisend G2 rating: 4.5/5 5 Shopify rating: 4.8/5

Live Chat 78

Live Chat Shipping Costs Shopify eCommerce 78

Kibo

NOVEMBER 1, 2021

It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. A recent survey of 1200 US consumers found that the majority of respondents are shopping online, 41% via ecommerce websites, and 16% via shopping apps. That’s why omnichannel order management is so critical to meeting customer needs.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Optimizely

DECEMBER 19, 2017

As a B2C marketer, you can’t market to everyone or you’ll sell to no one. You have to specifically target your ideal customers, and to do that, you must really understand your top buyers. This is exactly why you need an ideal ecommerce customer profile. Collect your loyal customer data. …and much more.

eCommerce 186

eCommerce Customer B2C Fashion 186

Omnisend

FEBRUARY 8, 2023

This includes: Email preheader and header Hero image Email body Product listing and recommendations Discount codes Ideally, the email automation software should also let you add custom fields to different emails to personalize further how you communicate with customers. For example, let’s imagine a customer abandons their cart.

Shipping Costs 78

Shipping Costs Recommendation B2C B2B 78

Ecommerce Platforms

MARCH 9, 2023

Zoho CRM supports: B2C companies : B2C companies with shorter customer lifecycles can access features like instant surveys, lead management, marketing automation and more. Zoho CRM is designed with flexibility in mind, to ensure that all kinds of business, from every background can leverage the features.

Live Chat 104

Live Chat Social Media Payment Services Payments 104

365 Retail

DECEMBER 8, 2022

In addition, the Forrester Total Economic Impact of Akeneo’s PIM solution report found that solutions not only helped retailers boost revenues and support brand-immersive product experiences on owned channels and through 3 rd party resellers and marketplaces. Accordingly, 88% say their organisation is prioritising product data quality.

Retail 52

Retail B2C Operations Information 52

GetElastic

JANUARY 10, 2018

For a few years, personalization has been B2C commerce’s favorite catch phrase: know your customer, personalize the offers and prices, sell at the right time and keep communicating until you build a relationship and not just a sale. But do B2C techniques work for this audience? B2B will look more like B2C.

B2B 141

B2B Multi-channel B2C Customer Experience 141

Optimizely

JUNE 13, 2019

First-party data. The second way to collect the necessary information is to ask customers for it. By harnessing first-party data collected through preference centers, surveys, and web forms , you can learn about the self-identified affinities of your customers.

Customer 270

Customer Outdoor Social Media Customer Loyalty 270

Kibo

NOVEMBER 5, 2021

Automation and integrations built into modern order management systems allow eCommerce vendors to speed up the order delivery process, create a consistent customer experience across channels throughout the customer journey, and aggregate data into a single interface.

Management 62

Management Payment Services eCommerce Shipping Costs 62

BigCommerce

APRIL 24, 2018

The Number 1 SaaS Ecommerce Platform Internet Retailer’s 2018 survey found BigCommerce to be the #1 SaaS ecommerce platform preferred by mid-market and enterprise retailers. Get more flexibility and customization from your ecommerce platform. How do you import/export catalog & customer data? SaaS ecommerce platforms.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Kibo

MAY 14, 2014

Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience. Today, that same merchant must enable a seamless shopping experience across multiple channels—mobile, tablet, laptop, print, in-store—or risk losing the sale or, what’s worse, the customer.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

ESW

MAY 23, 2018

Industry experts estimate that manufacturers can expect a 15 percent boost to topline revenue by adding DTC sales channels. This revenue is incremental to business coming from existing retail channels. Moreover, in the DTC model, brands actually own their customer data, which is the heart of any business.

Consumer 122

Consumer Payment Services Shipping Costs Payments 122

GetElastic

NOVEMBER 11, 2021

Conversational commerce has become a formidable channel to recon with. Sales made via conversational commerce channels such as chatbots, digital voice assistants, and messaging will grow from $41 billion this year to $290 billion by 2025, according to Juniper Research. Integrates with Yext to sync store locator data.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Pivotree Blog

NOVEMBER 7, 2022

You can find them below: 8 Ways to Build Trust in the Customer Journey 10 Tips to Help Customers Find Your Products in Any Channel. Why & How Customers Buy. It’s natural for buyers to start and stop a purchase several times on different channels. helps your customers buy with confidence in any channel. #3:

Shipping Costs 52

Shipping Costs Payment Services Shipping Omnichannel 52

GetElastic

SEPTEMBER 9, 2019

Choose your Channel(s). Ada’s sweet spot is supporting use cases that require collection of personal information within chat, such as secure customer data (with PCI, GDPR and PIPEDA compliance), and can provide replies based on customers’ orders, bookings, accounts, passwords and more. Secure customer data.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

ROI Revolution

AUGUST 5, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Claim your copy so you can profit off of this channel’s meteoric rise. How to accelerate revenue growth with customer reviews, loyalty, and referral programs. million from 72.8

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Various surveys have been circulating about consumers’ return-to-office preferences, with some polls indicating more hesitancy to return than others. billion in 2020. billion in 2020.

eCommerce 148

eCommerce Social Media Payments Payment Services 148

ROI Revolution

JULY 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Claim your copy so you can profit off of this channel’s meteoric rise. How to accelerate revenue growth with customer reviews, loyalty, and referral programs. July 1 update. May 14 update.

eCommerce 148

eCommerce Social Media Payment Services Merchant Services 148

ROI Revolution

JUNE 1, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. In light of the COVID-19 pandemic, 70% of brand decision-makers say they had to reprioritize their marketing channels or rethink their channel strategy. More new COVID-19 trends + data.

eCommerce 158

eCommerce Social Media Payment Services Merchant Services 158

ROI Revolution

JANUARY 5, 2022

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Various surveys have been circulating about consumers’ return-to-office preferences, with some polls indicating more hesitancy to return than others. billion in 2020. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

NOVEMBER 4, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Digital emerged more than ever as a channel for consumers looking for home products. Facebook and Google channels drove growth several times that of online stores. billion in 2020. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

OCTOBER 7, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. Facebook and Google channels drove growth several times that of online stores. How to accelerate revenue growth with customer reviews, loyalty, and referral programs. billion in 2020.

eCommerce 78

eCommerce Social Media Payments Payment Services 78

ROI Revolution

SEPTEMBER 2, 2021

Ecommerce, B2B, B2C, and brick-and-mortar brands alike have felt the impact of coronavirus on their business in one way or another. In this expert webinar , you’ll uncover insights like: Full-funnel marketing strategies to optimize your brand across paid media channels and your website. million from 72.8 million last year.

eCommerce 78

eCommerce Social Media Payment Services Payments 78