Forrester eCommerce

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 378

Banking Financial Services Customer Experience Mobile 378

Forrester eCommerce

SEPTEMBER 28, 2023

*This blog post is co-authored by Sohm Gough Small and mid-sized businesses (SMBs) have been battered over the past three years by the continuing to face headwinds of inflation, supply chain interruptions, macroeconomic uncertainty, and disruptive technologies that threaten market upheaval.

Banking 440

Banking Supplies Blog Operations 440

Forrester eCommerce

NOVEMBER 9, 2020

Banking Leaders: Make Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. Different industries, including banking, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath.

Banking 264

Banking Marketing Consumer Customer Experience 264

Forrester eCommerce

MAY 23, 2022

Modern banking platforms allow banks to elevate their customer experience and deliver more business value more seamlessly and more effectively. Banks and their technology teams can leverage market dynamics to make digital transformation more feasible both architecturally and economically.

Banking 195

Banking Customer Experience Technology Marketing 195

Forrester eCommerce

SEPTEMBER 20, 2019

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020.

Banking 241

Banking Retail Operations Improvements 241

Forrester eCommerce

FEBRUARY 19, 2019

Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: Small business banking.

Small Business Retail 359

Small Business Retail Banking Marketing Customer 359

Ecommerce Platforms

APRIL 27, 2023

So, below, I'm looking at the best online banks in Europe, briefly summarizing what each offers so that, hopefully, by the end of this round-up, you'll have a better idea of which (if any) of these financial services best meet your needs. What is an Online Bank? In short, an online bank allows you to conduct financial transactions.

Banking 104

Banking Payment Services Mobile Travel 104

Forrester eCommerce

MARCH 26, 2019

The bigger concern for digital banks, traditional banks, […]. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.

Banking 392

Banking Financial Services Mobile Information 392

Ecommerce Platforms

JUNE 23, 2022

Mobile banking and transferring money online have never been more convenient. Two popular online banking and international money transfer services are Wise and Monzo. In contrast, Monzo is a fully-fledged digital bank. Wise , formerly known as TransferWise, is at heart, not a bank. Wise vs Monzo: About Monzo Bank.

Banking 156

Banking Payment Services Mobile Travel 156

Forrester eCommerce

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly […].

Banking 345

Banking Mobile Management Customer 345

Retail TouchPoints

APRIL 3, 2024

Chase Bank has launched a digital media business that “combines the scale and audience of a retail media network with the exclusive advantages of Chase’s first-party financial data, institutional credibility and precise targeting capabilities,” according to a company statement.

Small Business Retail 264

Small Business Retail Banking Retail Travel 264

Forrester eCommerce

OCTOBER 1, 2019

So how well do banks earn loyalty with the quality of their customer experience? We’ve just released Forrester’s US Banking Customer Experience Index for 2019. Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference and loyalty, and can charge more for their products.

Banking 219

Banking Improvements Customer Customer Experience 219

Ecommerce Platforms

JUNE 13, 2023

Whatever your situation, if you're looking for the best online banks in the UK, you're in the right place. Here, I'll provide a quick round-up of some of the finest challenger banks on the market today. But first: What Is an Online Bank? and an internet connection to access your chosen online banking service.

Banking 104

Banking Payment Services Mobile Financial Services 104

Forrester eCommerce

OCTOBER 7, 2021

Banks need a customer-led strategy to govern cross-functional personalization efforts and to determine the right technology investments.

Banking 195

Banking Technology Customer Financial Services 195

Forrester eCommerce

MAY 31, 2018

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment.

Banking 247

Banking Mobile Retail Customer 247

Forrester eCommerce

APRIL 3, 2018

Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […]. Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor.

Banking 339

Banking Customer Customer Experience B2C 339

Ecommerce Platforms

FEBRUARY 14, 2022

In this Qonto review, we’re going to be introducing one of the latest banking tools to hit the market, designed to support modern businesses. If you’re looking for a flexible and transparent banking solution, this challenger from France could be ideal. Let’s take a closer look at how Qonto can help you optimize your expenses.

Banking 104

Banking Payment Services Management Financial Services 104

Forrester eCommerce

MARCH 23, 2020

Last week, federal banking regulators issued additional guidance to help banks and their customers cope with the financial fallout of the outbreak. And, a review of the risk sections of the annual reports for the Fortune 50 showed that about half […].

Banking 328

Banking Marketing Improvements Customer 328

Forrester eCommerce

SEPTEMBER 19, 2023

Only US banks managed a measurable improvement in average trust scores, and even that […] Forrester’s Financial Services Customer Trust Index (FS Trust Index) revealed that customer trust in US financial services firms in 2023 was relatively weak and largely unchanged from 2022.

Financial Services 424

Financial Services Banking Improvements Management 424

Retail TouchPoints

DECEMBER 5, 2023

Retailers naturally plan a lot of spend around this, with extra staff and extra marketing. This means that marketing spend aimed at these high-spending visitors over Christmas is likely to get less return than usual. Consider collaborating with an influential Chinese influencer to really amplify your visibility to this market.

Food and Beverages 273

Food and Beverages Marketing Travel Retail 273

Forrester eCommerce

MAY 8, 2023

Earning and defending customers’ trust, considering the current volatility in financial markets, the infamous downfall of Credit Suisse, the collapse of First Republic Bank, and the ongoing banking scandal in China, requires a special commitment, not lip service. They also expect genuine […]

Financial Services 195

Financial Services Banking Customer Management 195

Retail TouchPoints

APRIL 18, 2024

“We want to help our guests keep the routines they already have, if they want that, but we also want to offer them a new experience, whether that’s through beauty products or a new way to make their coffee in the morning,” said September Banks, Director of Interior Design at Mint House in an interview with Retail TouchPoints. “

Travel 262

Travel Banking Retail B2B 262

Retail TouchPoints

JANUARY 26, 2024

“Too many friction points all along the customer journey is a big pain point for consumers, and certainly the checkout or transaction moment plays a part in that friction,” said Margot Juros, Research Director for Retail Technology Strategies at market intelligence and advisory firm IDC in an interview with Retail TouchPoints.

Merchant Services 275

Merchant Services Payment Services Payments ACH 275

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country.

Small Business Retail 264

Small Business Retail Banking Fulfillment Supplies 264

Forrester eCommerce

MARCH 14, 2023

Silicon Valley Bank’s (SVB) collapse is still reverberating around global markets, causing investors to scrutinize the institutions at the heart of the startup ecosystem and prompting plunges in some banks’ stock prices despite the rapid response of banking regulators worldwide.

Banking 195

Banking Marketing Information Technology 195

365 Retail

JULY 11, 2022

You just need to have a proper understanding and knowledge of the Crypto market. . Blockchain Is Changing The Banking Industry. This amazing technology will offer financial services such as payments without using any middle party, like a bank. Blockchain technology has changed banking in several ways. Benefit No.

Banking 57

Banking Payment Services Financial Services Technology 57

Retail TouchPoints

MAY 9, 2023

The round was led by Koch Disruptive Technologies (KDT) with participation from existing investors Battery Ventures, Localglobe, Hetz, the Jesselson family and Silicon Valley Bank , now a division of First Citizens Bank.

Management 311

Management Banking Supplies eCommerce 311

Kissmetrics

AUGUST 11, 2021

They have no money, but they have to do marketing. Instead of focusing on costly marketing methods, such startups must focus on low-budget marketing hacks. Where marketing and engineering meet, growth hacking happens. But here’s why these (mostly) free marketing techniques are so powerful. What can they do?

Marketing 325

Marketing Social Media Webinar Web Design 325

Retail TouchPoints

MARCH 25, 2024

NBCUniversal has unveiled a series of new capabilities aimed at “bringing television advertising into the performance marketing future” and enhancing TV-enabled commerce opportunities as it readies for the kickoff of the Summer Olympics on July 26, 2024. NBCU’s new Virtual Concessions ad format.

Food and Beverages 278

Food and Beverages Games Presentation Travel 278

My Wife Quit Her Job

DECEMBER 18, 2023

In this post, I share 28 low cost business ideas with high-profit potential that can set you on the path of entrepreneurial success without breaking the bank. Whether you’re looking to turn a hobby into a revenue stream or capitalize on a gap in the market, you’ll find many side hustle ideas that can grow into a full-time income.

Hobbies 229

Hobbies Banking Blog Marketing 229

Forrester eCommerce

NOVEMBER 8, 2022

How successful have financial services firms been in garnering the trust of their customers amidst inflation and market volatility? Not very successful, it seems.

Financial Services 195

Financial Services Customer Banking Marketing 195

Kissmetrics

AUGUST 13, 2020

Digital marketing covers everything from SEO and content marketing to email campaigns, social media strategy, and video marketing too. With new digital marketing companies popping up left and right offering a bit of everything (and truly speaking to no one), it’s no surprise you’re having a hard time finding the right one. .

Marketing 361

Marketing Social Media SEO Workshop 361

Retail TouchPoints

SEPTEMBER 21, 2022

One of the hottest topics in marketing over the last 18 months has been non-fungible tokens, or NFTs. Indeed, investment banking firm Jeffries predicts that the rapidly growing market will reach $80 billion by 2025. This ownership in the brand’s community becomes incredibly significant for marketers. Fan Ownership.

Consumer 241

Consumer Marketing Games Social Media 241

365 Retail

SEPTEMBER 21, 2021

A new digital bank brand offering cashback and money management features has been launched in the UK by JP Morgan Chase. A new digital banking brand called Chase, offering cashback and money management features, has been launched in the UK by JP Morgan Chase (Yui Mok/PA).

Banking 62

Banking Financial Services Electronics Travel 62

Kissmetrics

DECEMBER 16, 2020

So, you dive into affiliate marketing, which has a lot of earning potential. A study from VigLink (now Sovrn) shows that affiliate marketing is the biggest revenue generator for publishers after Google AdSense. Once you’ve started with affiliate marketing, you can gain more revenue from using more advanced affiliate methods.

Marketing 279

Marketing Shipping Costs Social Media Blog 279

Retail TouchPoints

SEPTEMBER 26, 2023

Retail media is outpacing traditional marketing and will be a game-changer in consumer marketing,” said Jason Farver, President of Hy-Vee RedMedia in a statement. Hy-Vee also operates several digital-driven ventures, including Hy-Vee Aisles Online , WholeLotta.com , VCRx.org and RedBox Rx.

Retail 263

Retail Games Omnichannel Banking 263

Retail TouchPoints

MAY 22, 2023

This California-based retailer serves Hispanic communities with a large but carefully curated product selection and a surprisingly wide range of services — wide enough that the company is at least as much a bank as it is a retailer. We’re a lender and a bank that has a retail company attached to it.

Other 290

Other Payment Services Banking Department Stores 290