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Mox Bank drives a high-performance operating model to deliver new digital banking experiences in Hong Kong

Forrester eCommerce

While the Hong Kong market is mature in terms of traditional banking products, Forrester has found that digital banking’s pre-sale and post-sale journeys there lag those in other advanced economies. Forrester […].

Banking 195
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Laying the Operational Foundation for Autonomous Stores

Retail TouchPoints

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. These operations may struggle to adapt to the unique needs of automated checkout systems and smart stores.

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Bed Bath & Beyond Winds Down Canadian Operations

Retail TouchPoints

Bed Bath & Beyond Canada (BBB Canada) will wind down its operations, according to a filing with the Ontario Superior Court of Justice. The decision was made because “BBB Canada does not have capacity or ability to independently effect a recapitalization or restructuring of the Canadian operations,” according to the filing.

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7 Banks Team Up to Create Digital Wallet, Challenging PayPal and Apple Pay

Retail TouchPoints

JPMorgan Chase , Bank of America , Wells Fargo and the four other banks behind the money transfer network Zelle are developing a digital wallet to challenge the dominance of PayPal and Apple Pay. The banks expect to enable 150 million debit and credit cards for use within the wallet when it rolls out in the second half of this year.

PayPal 305
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Forrester 2018 Mobile Banking Industry Wave™: BBVA Offers World-Class Mobile Banking Services

Forrester eCommerce

Digital banks are not eating the incumbent banks’ lunch (yet!) Lifestyle-app Alipay, the digital wallet and payments solution operated by Ant Financial, now has 700 […]. but they’re certainly demonstrating voracious appetite. million in a year.

Banking 418
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Have The Most Remarkable Corporate Banking? Let’s Talk

Forrester eCommerce

The digital transformation of retail banking has been ongoing for the last few years. Banks have transformed retail banking to offer enhanced digital experiences, digitize operations, build digital ecosystems, and drive digital innovation. Now, the same digital urgency is reaching corporate banking.

Banking 195
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Predictions 2022: Banks Will Double Down On Innovation

Forrester eCommerce

To compete and survive in an increasingly unpredictable, post-pandemic world, banks will invest heavily in technology, talent, and sustainability in the coming year.

Banking 366