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Package Delivery Satisfaction Ratings: Driving Customer Retention and Revenue Growth

lateshipment

Consumers have more choices than ever when it comes to their shopping needs. Meaning, the customer experience (CX) has become a cornerstone of customers choosing brands to shop with and businesses need to go above and beyond to provide a positive delivery experience in order to keep customers coming back.

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[eCommerce 2021] A Step-by-step Guide to Customer Retention

lateshipment

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

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How to Solve the Customer Retention Problem (And Make Your Customers Happy!)

Kissmetrics

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

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Is BigCommerce B2B Edition The Right Choice For Your Business?

Groove

While there are plenty of options for B2C consumers, the unique capabilities a B2B customer requires simply are not available on B2C platforms and apps. The account management tools make managing a diverse customer base that may have many purchasing preferences much easier and less time-consuming.

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4 Ways to Improve Customer Retention in eCommerce

Omniconvert

Our main priority as marketers should always be to satisfy our customers and inspire loyalty, by positioning our eCommerce companies as part of a considered set of brands that are immediately recognizable to consumers. We can achieve this through a number of strategic choices.

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Top 10 Examples of Social Responsibility as a Customer Retention Tool

Smile.io

Social responsibility is a huge priority for consumers. According to Harvard Business , “87% of consumers are motivated to purchase from companies committed to making the world a better place.” Consumers are willing to choose brands that stand up for an issue they care about. Blog Kirsten Burkard 2.

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How to Use a Lapsed-Purchase Campaign to Increase Customer Retention

Omnisend

What’s new: Tempt your customers back with new products that might interest them. UGC/Social proof: Remind your customers that others have had a great experience with you. Replenishment reminders: For quick-moving consumables, anticipate your customers’ needs by reminding them to reorder before they run out. Get My Demo.