The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game
Retail TouchPoints
MAY 28, 2021
If a topic is not adequately covered in your support content, that’s where the help desk and ticketing systems come into play. Ticketing Systems Synchronize User Experiences. There is nothing worse than calling a service phone number or entering a virtual customer service system and having to explain your problem over and over again.
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