Retail TouchPoints

OCTOBER 1, 2021

As supply chains become increasingly complex due to the proliferation of commerce channels and higher consumer expectations, businesses are turning to outsourced functions that can deliver on speed, quality and cost. Insourcing Fulfillment. Outsourcing Fulfillment. Increased errors.

Supplies 271

Supplies Shipping Costs Fulfillment Shipping 271

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. What are Consumer Packaged Goods? First, let’s define what you’re trying to sell — consumer packaged goods. increased $63 billion.

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

AUGUST 19, 2021

But the lessons learned over the past year have also exacerbated how inefficient parts of the supply chain and retail industry are. They’re the place a consumer “has to go to” because of lack of planning or for essential purposes only. Fulfillment is key to personalization. But their role is dramatically changing.

Supplies 264

Supplies Shipping Costs Retail Fulfillment 264

Retail TouchPoints

OCTOBER 27, 2021

Retail TouchPoints (RTP): How would you describe consumers’ comfort level returning to stores, and how will this change or evolve leading into the peak of the holiday season? Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 258

Consumer Supplies Fulfillment Technology 258

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 318

Payment Services eCommerce Shipping Costs Multi-channel 318

Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping Costs 249

Shipping Costs Omnichannel Supplies Shipping 249

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. So this year, the focus on the supply side will be very much about the product quality itself.

Shipping Costs 322

Shipping Costs Consumer Supplies Shipping 322

Retail TouchPoints

APRIL 30, 2024

Additionally, the program carries no restrictions on the trade-in items in terms of their original purchase channel, age, brand or condition. JD.com also has made the trade-in process simpler with its “Three Free & Four Unlimited,” program, which includes complimentary door-to-door pickup, disassembly and handling of old goods.

Consumer 250

Consumer Online Retail Channel Customer 250

Retail TouchPoints

JUNE 19, 2020

Retail is no stranger to supply chain disruption. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations. Together, these factors paint a picture of a sector in flux.

Supplies 202

Supplies Retail eCommerce Fulfillment 202

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. It’s that whole spectrum in between.”

Consumer 289

Consumer Retail Merchant Services Fashion 289

Retail TouchPoints

SEPTEMBER 1, 2022

But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. First, it can cost a lot to store this extra supply, particularly as warehouse space tightens. . Excess Inventory Eats into Profits.

Fulfillment 275

Fulfillment Retail Supplies Operations 275

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. Fulfilment services can help to make this whole process less time consuming and frustrating. What are the Best Fulfillment Services for Shopify? Shopify Fulfillment Network.

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 302

Consumer Omnichannel Leisure Supplies 302

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Operations 235

Operations Shipping Costs Fulfillment Omnichannel 235

ChannelAdvisor

SEPTEMBER 23, 2021

Today we’re going to look at the two programs that give you access to those lucrative Prime shelves: Fulfillment by Amazon (FBA) and Seller Fulfilled Prime (SFP). Fulfillment. The most striking difference between FBA and SFP is the way your items are fulfilled. With SFP, fulfillment is in your hands.

Fulfillment 98

Fulfillment Shipping Costs Multi-channel Merchant Services 98

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. In tandem, consumer expectations have grown. Optimized supply chain management to avoid stockouts and overstocking.

Shipping Costs 240

Shipping Costs Retail Omnichannel Supplies 240

Retail TouchPoints

MARCH 6, 2024

Image courtesy Ryder According to Ryder’s 2023 ecommerce consumer study of 1,077 U.S. Given the growing importance consumers – especially younger shoppers – place on brands’ sustainability efforts, this is a boon for brand sentiment and affinity. Jeff Wolpov is SVP of E-commerce for Ryder E-commerce by Whiplash at Ryder System , Inc.,

Customer Experience 259

Customer Experience Shipping Costs eCommerce Improvements 259

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. However, successfully delivering omnichannel fulfillment requires an up-to-the-millisecond view of inventory availability across channels.

Customer Experience 309

Customer Experience Technology Customer Fulfillment 309

Retail TouchPoints

NOVEMBER 4, 2022

Today’s retail supply chains have evolved into complex global webs of infrastructure, vehicles and people that move products from raw material to end consumer. It is a crucial step that can make or break the consumer experience and therefore a company’s reputation and future sales. Today’s consumers expect fast, free deliveries.

Shipping Costs 264

Shipping Costs Retail Supplies Fulfillment 264

Retail TouchPoints

JANUARY 28, 2021

Neiman Marcus Group (NMG) is making big moves to adapt to changing consumer behaviors, with strategic investments in talent, merchandising, technology and supply chain to reshape the Neiman Marcus and Bergdorf Goodman customer experience.

Supplies 147

Supplies Customer Experience Technology Omnichannel 147

GetElastic

SEPTEMBER 9, 2022

Supply Chain Crisis & Product Catalog Management. With an international supply chain crisis fueled by a global pandemic, the public is left with empty shelves and shortages, plus skyrocketing prices when they do find comparable products. However, in the fear of delivery delays, supply chain vendors add fuel to the fire themselves.

Supplies 78

Supplies Management Shipping Costs Payment Services 78

Kibo

MARCH 17, 2023

90% of consumers view 2-3 day shipping as a baseline expectation. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. The Role of Fulfillment in the Shopper Journey Historically, fulfillment was simply thought of as a means to deliver products to the customer.

Fulfillment 62

Fulfillment Operations Shipping Costs Merchant Services 62

Ecommerce Platforms

SEPTEMBER 26, 2021

The world of ecommerce relies on fulfillment services and methods like self-fulfillment, dropshipping , and 3PL, so at some point, you must choose one to get products to customers. So, during our research, we made sure we only chose 3PL companies with Canadian warehouses and fulfillment centers. Shopify Fulfillment.

Fulfillment 104

Fulfillment Shipping Costs Merchant Services eCommerce 104

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. Investing in digital channels can make the difference between a highly profitable pivot and stock waiting in the warehouse for the end-of-season sales.

Omnichannel 258

Omnichannel Merchant Services BigCommerce Payment Services 258

Retail TouchPoints

DECEMBER 3, 2021

Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. And yet the process that brands use for bringing products to market to serve that consumer hadn’t evolved at all.

Consumer 264

Consumer Merchant Services Retail Social Media 264

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Omnichannel 252

Omnichannel Fulfillment Customer Retention Channel 252

Retail TouchPoints

SEPTEMBER 29, 2022

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. A Starting Point.

Retail 337

Retail Fashion Supplies Apparel 337

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 242

Payment Services Shipping Costs Omnichannel Fulfillment 242

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

Shipping Costs 284

Shipping Costs Gifts Fulfillment Consumer 284

ChannelAdvisor

NOVEMBER 18, 2021

Maginty and Held began the session going over how consumers begin their purchasing journey. Consumers are smart, savvy and informed when it comes to making purchasing decisions. Consumers are smart, savvy and informed when it comes to making purchasing decisions. Modern Consumer Journey.

Consumer 98

Consumer Management Shipping Costs eCommerce 98

ChannelAdvisor

JUNE 30, 2021

Retailers and consumers alike are always looking for the newest cheapest way to ship. For consumers, this may mean weighing up their shipping carrier options, or making a choice between express and standard delivery. At ShipStation we’ve seen e-commerce businesses readily adopt multi-channel shipping software and reap the benefits.

eCommerce 71

eCommerce Fulfillment Multi-channel Shipping Costs 71

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As

Consumer 139

Consumer Payment Services Fulfillment Multi-channel 139

ChannelAdvisor

NOVEMBER 18, 2021

Maginty and Held began the session going over how consumers begin their purchasing journey. Consumers are smart, savvy and informed when it comes to making purchasing decisions. Consumers are smart, savvy and informed when it comes to making purchasing decisions. Modern Consumer Journey.

Consumer 98

Consumer Management Shipping Costs eCommerce 98

Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. I think we have a responsive supply chain, it’s just going to be interesting to see what consumer behaviors stick and what are just temporary coping mechanisms.”.

Omnichannel 301

Omnichannel Webinar Merchant Services Supplies 301

Retail TouchPoints

JULY 19, 2021

What will change, though, are the experiences that many consumers will expect, and the role that technology and data will play to support fluid, tech-agnostic experiences in the store and beyond. . Retailers have an opportunity to monetize an interaction on, say, a digital screen, when consumers go from ‘passive’ to ‘active.’”

eCommerce 299

eCommerce Supplies Consumer Customer Retention 299

Retail TouchPoints

APRIL 20, 2023

These markets offer a level playing field where digital commerce is everything, most major players are relative unknowns and companies will need to develop new strategies to succeed, according to The Next Billion Consumers: A Fast Growing Opportunity for Digital Commerce report from Accenture.

Social Media 288

Social Media B2B Supplies B2C 288

Retail TouchPoints

JULY 14, 2023

Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences.

eCommerce 206

eCommerce Order Fulfillment Fulfillment Multi-channel 206