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21 Field-Tested Strategies to Increase Live Chat eCommerce Conversions

Inflow Insights

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales.

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Live Selling: the Solution for Deepening Consumer Relationships in a Rapidly Evolving Retail Landscape

Retail TouchPoints

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Live selling transforms live video streams into shoppable content where shoppers can purchase simply by engaging with the video.

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The 8 best Dotdigital alternatives for 2023 (free and paid)

Omnisend

It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. But it includes an extra channel— push notifications —and is available at a lower cost. While both offer trigger-based campaigns, Omnisned focuses more on ecommerce.

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Capitalizing on Livestreaming’s Growth Potential: Expert Advice for Newbies

Retail TouchPoints

Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.

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10 Onsite Marketing Examples In Ecommerce (for 2024)

Smile.io

What is onsite marketing Onsite marketing examples What is onsite marketing? Onsite marketing is an ecommerce marketing strategy that involves engaging and converting website visitors through targeted campaigns tailored to their behavior and data. That means mobile shoppers deserve special attention.

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It’s Time to Rethink Ecommerce Marketing – Customers Want to Talk, Not Just Listen

Smile.io

Using SMS as a form of conversational marketing is an effective way to create genuine connections with your customers and build positive rapport for your brand. Statistics show that customers are more likely to respond to SMS marketing in comparison to emails. Plus, the average response rate for SMS marketing is 45 percent.

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How To Scale An Ecommerce Business (2024 Guide)

Smile.io

The decision criteria evolve once you are ready to scale your ecommerce business.      Consider these scalability factors when choosing an ecommerce platform: Omnichannel compatibility —As ecommerce stores scale, new sales channels emerge. Are you funny? Motivating?