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How Retailers Can Use AI to Improve Customer Experience and Build Trust

Retail TouchPoints

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. This process helps businesses verify a customer’s identity before any confidential information is provided.

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Wix Payments Review – How Does Wix Payments Work

Ecommerce Platforms

If you're a Wix user (or you're thinking about becoming one), listen up because you might be interested to know that Wix.com boasts its own payment provider: Wix Payments. If this is something you think could benefit your business, you're in the right place because we're revealing everything you need to know about this payment gateway.

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Combat Inflation’s Impact by Streamlining Conversational Commerce Channels

Retail TouchPoints

And how are you giving them a value-added product or service for being loyal to you? That’s part of the very fast-moving trend toward meeting customers where they are , and that’s often in a conversational interface. Retail TouchPoints (RTP): What can retailers do to deal with the challenge of slower online sales?

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Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. The trend is set to continue, and it is not just shoppers who benefit from increasingly digital-first payments. This means the demand for flexible payment solutions has surged.

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The Complete Guide to Shopify Payments

SellBrite

When paying for products, customers prefer stores that make the payment process easy and smooth. So the importance of having a payment gateway that makes checking out uncomplicated cannot be overemphasized. Payment gateways are platforms, like PayPal, Square, and Stripe, that process credit card payments for ecommerce sites.

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How to Navigate Thailand’s New VAT Requirements for Sales of Digital Products and Services

FastSpring

The country recently published guidance requiring providers of electronic services — select digital products and services — to register for VAT if they meet certain criteria and thresholds. Foreign e-services provider requirements What are Thailand’s VAT rates for E-Services?

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FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model

Retail TouchPoints

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question.