Steve Dennis

AUGUST 3, 2020

Despite the accelerating growth of digitally-enabled shopping, the concentration of power in the hands of consumers and the blurring of the lines between retail channels , it’s still common for retailers to report their sales for e-commerce and physical retail as two separate figures. This is more than a semantic argument.

Channel 206

Channel Customer eCommerce Books 206

Fabric

DECEMBER 15, 2023

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 21, 2021

To prioritize personalization, retailers must consider how they’ll streamline or automate the utilization of such content across all ecommerce channels. How will we ensure the content meets our brand guidelines, or how will we quickly edit assets so that they meet our needs? It all adds up to a massive library of files.

eCommerce 259

eCommerce Social Media Technology Online Retail 259

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

ROI Revolution

OCTOBER 17, 2023

When it comes to cross-channel strategies for Q4, taking a full-funnel approach will be key. Watch this video to discover strategies to help you thrive across all of your channels this holiday season. Book a Meeting to Start Reaching Your Highest Potential Is your brand reaching its full potential on all of your channels?

Channel 78

Channel Books Customer Marketing 78

Retail TouchPoints

JULY 6, 2023

As traditional channels take a back seat, social media and online platforms provide an opportunity for retailers to showcase their commitment to sustainability and ethics, fostering authentic connections and personalized experiences.

Customer Loyalty 260

Customer Loyalty Customer Retail Financial Services 260

Forrester eCommerce

MAY 24, 2022

Brands are funneling more dollars into “performance” channels in pursuit of maximum return on advertising spend. According to Forrester’s Marketing Survey, 2022, more than 60% of B2C marketing decision-makers plan to increase their paid media investments in “performance” channels such as search, social, and online video.

B2C 195

B2C Marketing Channel Consumer 195

Retail TouchPoints

MAY 6, 2022

In order to meet these expectations, retailers must deploy data strategies that enable them to better understand consumer behavior and make more informed business decisions. Data volumes have only continued to increase with the popularity of online shopping and the distribution of shopping across platforms and channels.

Retail 295

Retail Management Information Consumer 295

365 Retail

JULY 16, 2024

In an era dominated by digital interactions, the enduring significance of the voice channel in customer service has been highlighted by a survey of 1,000 consumers conducted by the leading research and analysis firm for the contact centre industry, ContactBabel. Despite advancements, current metrics for voice channels are lacking.

Channel 52

Channel White Paper Multi-channel Customer 52

ESW

APRIL 3, 2023

As we headed home, we reflected on key topics and trends that are poised to shape the landscape for brands with DTC channels. To meet that demand, retailers and brands with DTC channels cannot depend on ecommerce sites alone. Brands must know their target customer and which channels that customer prefers.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Wiser

APRIL 18, 2024

This is particularly challenging when considering the diverse channels and regions through which products must be marketed. Digital Channels and Consumer Engagement The rise of digital channels has significantly impacted consumer engagement and sales, particularly in baby and shave care products.

Channel 78

Channel Management Social Media eCommerce 78

365 Retail

AUGUST 4, 2022

Irrelevant content and inconsistent cross-channel communications top shoppers personalisation peeves, the latest research from insights-led customer engagement platform, MoEngage , revealed, as retailers and brands rally to meet consumers’ digitally accelerated engagement demands.

Channel 52

Channel Retail Presentation Customer Data 52

365 Retail

JUNE 5, 2024

Meeting and exceeding customer expectations is the main objective for all professionals in the hospitality industry, but the process is rather intricate as there are many pieces to the puzzle and the rules of the game keep changing. It’s a well-known fact that customer needs and expectations are evolving at lightning speed these days.

Customer 52

Customer Travel Books Information 52

ChannelAdvisor

APRIL 8, 2022

Read How to Connect to the Right Channels , Market at the Right Time , Sell Wherever Consumers Shop and Fulfill Customer Expectations. . Without optimizing your presence in each retail channel, you could be wasting your brand’s time and money. . Growth in a particular channel is a key indicator that your brand belongs there.

Multichannel 98

Multichannel Channel eCommerce eCommerce Platforms 98

ChannelAdvisor

APRIL 8, 2022

Read How to Connect to the Right Channels , Market at the Right Time , Sell Wherever Consumers Shop and Fulfill Customer Expectations. . Without optimizing your presence in each retail channel, you could be wasting your brand’s time and money. . Growth in a particular channel is a key indicator that your brand belongs there.

Multichannel 96

Multichannel Channel eCommerce eCommerce Platforms 96

Retail TouchPoints

DECEMBER 13, 2021

I think people are getting tired of using the word omni — it’s really “channel-less.” The customer doesn’t think in channels, so [the question becomes] how can the retailer stop operating in channels? And this is an example of where Cloud scales to meet your needs. Now more than ever, “omni” is the focus.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Algopix

JULY 1, 2023

With the rise of e-commerce and the availability of multiple online platforms and marketplaces, it can be challenging for businesses to effectively manage their listings and reach their target audience across different channels. This is where multi-channel listing solutions come into play. What are Multi-Channel Listing Solutions?

Multi-channel 106

Multi-channel Channel Multichannel eCommerce 106

Retail TouchPoints

DECEMBER 8, 2020

The retailer was able to achieve this feat by utilizing the channel to its fullest, through special activations and promotions that could only work online. As we’ve reported publicly, our digital channel remains very strong.

Customer 298

Customer Gifts Omnichannel Social Media 298

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. Connecting to the right channels in the right way. Connecting to the right channels in the right way.

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

Retail TouchPoints

JULY 23, 2024

Our ecommerce channel is a key pillar of our DTC-first strategy, and we are committed to meeting our consumers wherever they shop and exceeding their expectations on all our channels.”

Improvements 248

Improvements eCommerce SEO Channel 248

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. Connecting to the right channels in the right way. Connecting to the right channels in the right way.

Multichannel 98

Multichannel Channel Shipping Costs Drop Ship 98

Retail TouchPoints

JULY 23, 2024

Marketers also need to meet their customers where they are and engage with them via those channels. “In fact, the strategy should remain the same – ask permission, ensure your customers have a choice on what data they share and rely on zero- and first-party data to craft your campaigns.

Technology 284

Technology Blog Channel Marketing 284

Optimizely

APRIL 19, 2018

When investing in voice as an acquisition channel, it’s important to understand the context in which your customers experience your brand. When two forces collide, or when a shopper meets a shopping experience, friction is the last thing they should encounter. Is it in the physical store? In their home? That’s what we all want.

B2C 207

B2C Channel Payment Services Customer Experience 207

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation. Do your vendors meet ethical standards ?

Channel 78

Channel Merchant Services Payments Payment Services 78

TalkingRetail

JUNE 29, 2020

The new, netted five-pack snacking cheese will enable smaller stores to meet growing consumer demand for take-home cheese snacks. This story continues at Cathedral City launches Minis 5s into the convenience channel. Anca Lazar, senior brand manager for Cathedral City Snacking, said: “Snacking on cheese is becoming increasingly.

Channel 132

Channel Management Consumer Retail 132

ROI Revolution

AUGUST 7, 2023

Amazon’s growing network of owned and operated channels (such as IMdB and Amazon Fire) can serve ads in unconventional places that other platforms don’t have the same access to. Another benefit is that you can cater your ad creative to your audience’s interests and meet them where they are.

Channel 78

Channel Social Media Games Customer 78

Retail TouchPoints

JULY 9, 2024

As a result, customers will be able to interact with their favorite HSN personalities and shop their curated collections on digital channels as well as TV. HSN also will leverage on-air personalities as creators within the platform , who will have their own storefronts.

Recommendation 270

Recommendation Management Channel Consumer 270

Kissmetrics

OCTOBER 11, 2017

In fact, 80% of sales people think the phone (where they can sell one on one) is the best channel for closing a deal. The problem is that setting up a meeting with a lead requires a lot of tedious and repetitive work which humans don’t do well. Don’t Leave Meeting Scheduling to Chance. After that number rose to 74%.

Arts 212

Arts Books Channel Other 212

Ecommerce Platforms

FEBRUARY 9, 2023

We’ll cover: How to sell across channels with Shopify POS Go How to sell in person with Shopify POS Go How multi-brand stores can sell with Shopify POS Go Keep reading to learn all about the selling potential you have with Shopify POS Go. To learn more about Shopify POS Go, go to the Meet POS Go page.

POS 104

POS Shopify Merchant Services Channel 104

365 Retail

OCTOBER 11, 2022

FIS has been investing in these capabilities so that businesses of all types can embed the right financial products and services at the right time, across multiple channels, and with instant payment options. These investments support our vision to advance how the world pays, banks and invests across today’s channels and those of the future.”.

Merchant Services 98

Merchant Services Payments Payment Services Social Media 98

Pivotree Blog

OCTOBER 17, 2022

As consumers, we all understand the drive to find products that meet our needs. These organizations understood their customers’ greatest currency—time and trust—and created a frictionless experience to meet those needs. . 5: Make Social Channels a Priority. Marketplaces are also a favorite channel for product search. .

Channel 98

Channel Customer eCommerce SEO 98

Retail TouchPoints

APRIL 13, 2021

Omnichannel now means not just offering services across channels, but also providing seamless communication that connects all touch points. “As That experience in the store is going to matter, as is the online [experience] and communicating with the customer across all channels — that’s what’s really going to matter.”.

Consumer 152

Consumer Payment Services Fulfillment Multi-channel 152

Optimizely

MAY 30, 2017

Web push is still a relatively new channel, and unfortunately most marketers today are giving it a bad rap. Especially considering the fact that web push is much more invasive a channel than email or even mobile, marketers need to take extra care to make sure the messages they’re sending are going to be useful to each individual shopper.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

Retail TouchPoints

JANUARY 9, 2024

Ecommerce became not just a ‘good-to-have’ channel, but a must-have channel for small businesses. This allowed them to continue to meet the expectations of their consumer base [with things like] faster and more flexible delivery options. This will cause the channel to continue to narrow, further reducing ship traffic.

Supplies 278

Supplies Shipping Costs Small Business Retail Recommendation 278

SellBrite

MAY 17, 2019

Whether you want to sell handcrafted soaps or the latest tech gadgets online, there’s no shortage of sales channels to choose from. There’s only one problem: Some online sales channels offer design templates and fulfillment outsourcing while others offer product auctions and multiple pricing options.

Channel 129

Channel WooCommerce Shipping Costs Social Media 129

Liveintent

JUNE 23, 2022

That’s why it’s so important for you to have a diversified channel mix. At different times of the quarter or the year, you’re seeing this channel is working really well.” Here’s a closer look at why it’s so important to diversify your marketing channels. ” Araujo says.

Channel 62

Channel Marketing Social Media Gifts 62

GetElastic

MAY 13, 2019

This event’s comprehensive coverage of those top four CX priorities for organizations will equip attendees with the know-how to move forward with a clear strategy and the tools to seek for delivering a seamless experience regardless of customer channel. The sessions within the tracks at Gartner CX Summit provide great firsthand insights.

Telecommunications 150

Telecommunications B2C Customer Experience B2B 150