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Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

This trend is further fueled by the younger demographics, particularly millennials and Generation Z, who are more open to adopting new technologies and are looking for payment methods that reflect their mobile-first approach.

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Cardlytics Bolsters Digital Advertising Offering with $275M Acquisition of Dosh

Retail TouchPoints

Cardlytics runs banking rewards programs for financial institutions that are designed to allow marketers to identify new customers and increase loyalty from within banks’ online and mobile channels.

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Put Your CPG Brand Where the Foot Traffic is to Stay Competitive

Retail TouchPoints

Now, instead of one or the other, consumers are using both offline and online channels seamlessly within the same buying journey. As research firm McKinsey puts it, “the in-store customer, going forward, will be someone who is hitting all the different channels and touch points that a brand or retailer has.” . She holds a B.S.

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Bundling matters: why telecom companies seek an API-based commerce solution

GetElastic

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

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How Swisscom lost its “head” to create a unified commerce experience

GetElastic

As Switzerland’s largest telecommunications agency in business since 1851, Swisscom had been running operations on a monolithic commerce platform for some time. million mobile communications customers. million mobile communications customers. million TV customers, 2 million broadband customers and 6.6 Source: IT magazine.

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Why you need to meet me in London at Gartner CX

GetElastic

This event’s comprehensive coverage of those top four CX priorities for organizations will equip attendees with the know-how to move forward with a clear strategy and the tools to seek for delivering a seamless experience regardless of customer channel. The sessions within the tracks at Gartner CX Summit provide great firsthand insights.

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One in Three Brits Would Prefer To Reach Customer Service via WhatsApp

365 Retail

Despite call centres being a traditional means of communication between brands and their customers, this is now the preference for under half of the UK population (43%), according to a survey of 1,000 Brits by telecommunications provider Esendex. Statistics show that 73% of people use multiple channels during their shopping journey.