FastSpring

JULY 12, 2019

Net Promoter Scores and customer satisfaction ratings are two very important KPIs for any customer experience program since they help your business measure customer loyalty and satisfaction. However, there’s one metric that doesn’t get as much attention—customer lifetime value. What is Customer Lifetime Value?

Subscription 99

Subscription Payment Services Payments Customer 99

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors.

Subscription 216

Subscription B2B Mobile Customer Experience 216

Retail TouchPoints

NOVEMBER 9, 2020

The rapid growth of ecommerce and proliferation of subscription services is changing the retail landscape for good. And within ecommerce, subscription models are becoming increasingly popular. Look no further than the highly anticipated launch of Walmart’s new subscription membership offering to compete with Amazon Prime.

Customer 268

Customer Subscription Food and Beverages Shipping Costs 268

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. Customer churn happens when an existing customer stops doing business with you. Your subscription churn rate is the number of subscribers you lose over a given period. the subscriber elects to cancel their subscription) or involuntary (e.g.

Subscription 96

Subscription Payment Services Payments Shipping Costs 96

365 Retail

JANUARY 7, 2022

Subscription models are at first glance nothing new, with streaming services having adopted this strategy since their inception. While the subscription model has clear benefits, businesses must be mindful of the potential stumbling blocks. The implementation of a subscription model can also take the form of a type of ‘loss leader’.

Subscription 52

Subscription Payment Services Customer Loyalty Fashion 52

365 Retail

FEBRUARY 18, 2022

Enter the rise of the subscription box. As a result, subscription box delivery services rose significantly during the pandemic. According to Barclaycard’s latest research , Brits have become “a nation of super subscribers,” with a typical seven subscription services per household. Hello again, and again and again.

Subscription 52

Subscription Gifts Beauty and Health Payment Services 52

ecomdash

JULY 19, 2019

Most ecommerce business models revolve around offering customers what they want, but there’s one in which you guess what they want. In the subscription box model, which has carved itself a niche in ecommerce over the last few years, the customers don’t choose what products you send them, you do. What Are Subscription Boxes?

Subscription 72

Subscription Gifts Customer Loyalty Social Media 72

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Run a post-purchase survey. Have you tried any of them? Share in comments!

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

FastSpring

OCTOBER 18, 2018

In other words, we are now in an era of subscriptions, in which businesses are progressively moving towards subscription-based business models. With subscriptions poised to disrupt the traditional business model, it’s only natural for you to wonder if offering a subscription model can benefit your business.

Subscription 68

Subscription Payment Services Payments Download 68

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

ESW

MAY 23, 2018

Subscription programs can strengthen customer loyalty, reduce inventory risk, increase the lifetime value of each customer and boost ROI. The growth of subscription box services has been exponential over the past four years. It’s simple enough to manage 50 subscription orders each month, but what about 50,000?

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Retail TouchPoints

SEPTEMBER 14, 2023

The company reportedly will invest more than $440 million in the next year to boost wages for its contracted delivery employees, according to Reuters. The company divided it logistics network into eight regions designed to operate self-sufficiently, with commonly purchased items placed into multiple locations throughout the country.

Shipping Costs 242

Shipping Costs Fulfillment Shipping Customer Loyalty 242

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? With an easy-to-view link in their navigation page, customers can quickly find a full program explainer page.

Customer Loyalty 69

Customer Loyalty Customer Travel Customer Retention 69

Kissmetrics

OCTOBER 6, 2021

D2C companies, by definition, take out the middleman and sell their products “direct to consumers.”. Plus, you don’t have to charge markup fees to cover those additional costs, so you can keep the prices low for your customers. Warby Parker isn’t the first D2C eyeglasses company, but they are one of the first to make it cool.

Subscription 252

Subscription eCommerce Marketing Reference eCommerce 252

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE.

Shipping Costs 325

Shipping Costs eCommerce Merchant Services Retail 325

GetElastic

MAY 18, 2022

To guide brands, Gartner has created a strategic roadmap to support companies in making the right strategic decisions and technology investments to increase brand adoption, revenue, and future-proof their digital commerce vision. Lack of company structure to support individual transactions and everything that comes with it (i.e.,

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Kissmetrics

JANUARY 17, 2018

You not only want customers to buy your products; you want them to keep buying. Ecommerce brands accomplish this by making their best customers feel valued. Do so by giving them valuable rewards through a customer loyalty program. Ecommerce companies can do the same. Make customers your sales force.

eCommerce 225

eCommerce Live Chat Shipping Costs Social Media 225

Kissmetrics

MARCH 26, 2021

From social media to Google Ads , companies invest thousands of dollars a month into paid ads. It’s similar to a standard churn rate in that it tracks the number of customers who convert but then leave your company. I end up canceling my subscription. 7 Ways You Can Use Customer Loyalty to Lower PPC Churn Rate.

PPC 319

PPC Document Customer Loyalty Improvements 319

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Wrapping Up!

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130

Retail TouchPoints

NOVEMBER 17, 2023

For situations in which customers are purchasing a low-end product option to the point of inventory depletion, retailers can substitute an upgrade to the premium option. For example, a kitchenware and cutlery company might offer two grades of knife sets.

Shipping Costs 232

Shipping Costs Customer Experience Supplies Improvements 232

SellBrite

AUGUST 8, 2018

The truth is, though, that many of the biggest celebrity-founded ecommerce companies have a lot more going on behind the scenes than you might expect. We’ll explore how strategies like social media engagement and the resolution of a clear customer problem help boost sales and customer loyalty. Let’s dig in!

eCommerce 105

eCommerce Social Media Clothing Customer Loyalty 105

Wiser

OCTOBER 11, 2023

Cons: Intense competition, high customer acquisition costs, need for continuous innovation. An example would be a software company selling business tools to other companies. Cons: Difficult to regulate, potential for fraud, lack of customer service.

Payment Services 148

Payment Services Shipping Costs eCommerce Drop Ship 148

RTP blog

MARCH 12, 2018

By Jonathan Marek, APT, a Mastercard company It is no secret that retailers are facing headwinds due to increasing online competition and shifting consumer preferences, among other factors. Most recently, Under Armour is introducing ArmourBox , and Rent the Runway continues to refine its subscription programs with lower-cost options.

Retail 150

Retail Subscription eCommerce Platforms Specialty Retailers 150

Ecommerce Platforms

JULY 9, 2022

The debate of whether to use Shopify POS Lite vs Pro is a common one for companies planning on taking their Shopify website sales offline. With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

JULY 1, 2022

Subscriptions can be tricky business, not least because most consumers at one time or another have had a bad experience with a subscription service. consumer spends $219 a month on subscriptions, according to a recent study from C+R Research. Four Steps to Subscription Success. The average U.S.

Subscription 299

Subscription Consumer Shipping Costs Customer 299

FastSpring

OCTOBER 13, 2020

Share Key Updates with a Company Newsletter. But instead of just sending out emails advertising deals and promotions, you should schedule regular emails that focus on educating your customers, keeping them informed, and maintaining customer relationships. Delight Your Customers with Great Customer Service.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

365 Retail

DECEMBER 20, 2023

Many companies gauge their performance by evaluating new client acquisitions or expanding their customer base. The larger the number of customers, the more successful they consider themselves a business. The company’s interest is reasonable. The theory is valid.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

FastSpring

JUNE 5, 2019

Besides having a fantastic product that people can’t get enough of, there are several things you can do to improve the customer experience and encourage customers to come back. Here are our top eight tips for building customer loyalty. Offer Subscriptions. Communicate Regularly. Make It Simple.

Customer 104

Customer Payment Services Customer Loyalty Subscription 104

Groove

FEBRUARY 18, 2022

Double check that the list has new subscribers only on it because you don’t want existing subscribers or customers to receive this content! New subscribers typically sign up through a form, a subscription page, by being manually added by your sales or marketing team or through the API. VIP Customer Flow. Browse Abandonment Flow.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Smile.io

MARCH 8, 2024

People realized they could access companies that offered them greater choices and a better range of prices. The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love.   Another important factor is technology.

Social Media 73

Social Media Customer Loyalty Customer Retention eCommerce 73

RTP blog

AUGUST 24, 2018

But travel benefits have become so prevalent across so many loyalty programs (including airline FFPs) that retailers need new ways to stand out. For what (to the consumer) amounts to about the price of a Netflix subscription, many retailers are offering branded travel clubs on top of their existing loyalty programs.

Travel 150

Travel Retail Leisure Subscription 150

RetailMinded

FEBRUARY 18, 2023

Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Repeat purchases can contribute significantly to the company’s revenue and growth. Here are a few simple tips to help you deliver excellent customer service.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

365 Retail

MAY 9, 2024

This level of customisation not only fosters stronger customer relationships but also drives higher conversion rates and revenue growth. This is particularly the case for subscription-based models where striking the right balance between income maximisation and value proposition for clients is paramount.

Retail 52

Retail Fashion Technology Customer Loyalty 52

Ecommerce Platforms

FEBRUARY 14, 2022

Stockly is a company committed to help keep the inventory of a number of ecommerce websites in sync. In today’s competitive landscape, an out-of-stock item can be a disaster for many online companies. Stockly builds an ecosystem of connected companies selling similar products, so you can always have a “backup” if you run out of stock.

Small Business Retail 104

Small Business Retail Customer Loyalty Fulfillment Supplies 104

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87