Forrester eCommerce
FEBRUARY 23, 2024
As it does, fintech will evolve into a broadly held mindset in contrast to being defined as a type of company, a specific set of startups, a category of product types, or a series of new business models. Fintech is slouching towards ubiquity (see image below). Fintech as a mindset will exist at a wide […]
Forrester eCommerce
MARCH 13, 2024
Great customer service sets companies apart. And, you leave money on the table if you don’t meet your customer’s expectations of engagement. Business and IT leaders understand the economics of great customer service, and Forrester data shows that over 70% of enterprises invest modern solutions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Retail TouchPoints
FEBRUARY 26, 2024
is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. Consumers are quickly losing trust, and companies must act swiftly and responsibly to restore it. Companies’ use of consumer data should be helpful instead of harmful or untrustworthy. The tide is turning.
Forrester eCommerce
FEBRUARY 10, 2020
In the three years since publishing our first report on the customer success discipline’s relationship to customer experience management, I’ve had many conversations with Forrester clients about bringing customer success management into a business. where should the program report) to […].
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. But can retailers actually deliver?
Retail TouchPoints
SEPTEMBER 29, 2023
One of the most interesting things I learned was that in the 19 th and early 20 th centuries, some companies built what came to be known as “company towns,” owning not just the houses where their workers lived but the “Company Store” that they shopped at, as well as other essential services.
Retail TouchPoints
APRIL 9, 2024
MGA Entertainment , the company behind L.O.L. Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer ( DTC ) site and rewards program to get closer to its customers. DTC customers also will gain early access to the newest toys before they hit store shelves.
Advertiser: ZoomInfo
For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Sell more with proven templates - Customize our winning email and script templates and add them to your workflows for more wins. Hit your number with 100 Pipeline Plays. Close more deals with these winning plays!
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date.
Advertiser: ZoomInfo
The fight to find new customers and retain existing ones is the biggest business challenge for many companies. In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy. From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels.
Advertisement
Coming on the heels of two highly unpredictable years, 2022 holds unique opportunities for companies that can adapt to the significant changes in the commerce landscape. Three areas of customer experience to focus on in 2022. We’ve compiled the predictions into a guide: Commerce Trends in 2022.
Speaker: John Cutler, Product Evangelist and Coach at Amplitude
In a post-COVID world, online retailers are forced to reevaluate their position and address the challenge of adopting new customer experiences. Companies have to develop new muscles, challenge their existing biases, and “learn as fast as they ship.”.
Speaker: DeAnna McIntosh, Retail Growth Strategist
Companies of all sizes were forced to welcome change with open arms and surrender to total flexibility in order to be agile in the ever-evolving economic environment. We must still find ways to be innovative in order to remain at the forefront of our customer's minds. The past three years have forever changed the retail landscape.
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
How companies have seen success by prioritizing their online reputation. Tune into this webinar to learn: How online search behavior is evolving. Common mistakes brands encounter with local search and how to fix those. Four strategies to improve your local visibility for your business today.
Expert insights. Personalized for you.
492 
Let's personalize your content