Retail TouchPoints

FEBRUARY 17, 2023

And in today’s omnichannel environment, that change is happening faster than ever. Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices.

Marketing 281

Marketing Customer Loyalty Omnichannel eCommerce 281

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Sustainable and Ethical Practices: As environmental awareness continues to grow, consumers are placing increased importance on sustainability and ethical practices.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

Retail TouchPoints

APRIL 20, 2022

Together, Temeka and CS Hudson provide end-to-end support as Cookies and Dr. Greenthumb’s strive to reach their growth goals and immerse consumers in their brand stories. and one of the founding members of Cookies Retail and Dr. This technology is useful in cities and states that don’t allow customers to see the product.”

Retail 353

Retail Social Media Technology Events 353

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies. billion in 2020, up 32.4%

Payment Services 184

Payment Services Payments Retail Sporting Goods 184

Retail TouchPoints

MARCH 25, 2022

This is further supported by a study from NetSuite , which found that 97% of consumers see a need to go to a physical store. How can retailers bring the analog and digital worlds seamlessly together to meet the key needs of Generation Z? The customer data is stored in the app, so all it takes is a few clicks to pay.

Payments 259

Payments Payment Services Social Media Electronics 259

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. consumer health concerns still loom, according to survey data from Shopkick.

Retail 280

Retail Beauty and Health Books Omnichannel 280

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. And if so, what can retailers do about it?

Books 262

Books Omnichannel Payments Mobile 262

Retail TouchPoints

MAY 3, 2023

Lawson’s nationwide operations demanded flexible and agile responses to meet customers’ changing demands. This translates into using purchase history and customer base membership information to drive marketing campaigns. As we all know, in marketing, the main goal is to know the customer. “By

POS 230

POS Customer Experience Customer Technology 230

365 Retail

FEBRUARY 1, 2024

The digitisation of shopping has reshaped consumer interactions and forced retailers to adapt. Retailers use technology to offer an enhanced shopping experience through personalisation and more effectively meeting consumer demands. Retailers use customer data to uncover consumer preferences, behaviours, and purchasing patterns.

eCommerce Platforms 52

eCommerce Platforms Omnichannel eCommerce Recommendation 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 53

Omnichannel POS Merchant Services Multichannel 53

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

iVend

DECEMBER 8, 2019

The retail industry is rapidly shifting to a true omnichannel environment. Consumer demands for instant gratification are only increasing—customers want product and pricing information to be available across the web, on their mobile devices, and at the store. This means retail company and customer data stays safe.

Omnichannel 52

Omnichannel POS Merchant Services Multichannel 52

Retail TouchPoints

MAY 16, 2022

Loyalty Program Yields Rich Customer Data. “We Target Circle is critical to delivering personalization at scale, Gomez noted, including customizing messaging, promotions and services to meet individuals’ needs. We launched the Target Circle loyalty program, but it wasn’t to drive more sales,” said Gomez. “We

Food and Beverages 231

Food and Beverages Omnichannel Fulfillment Retail 231

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. We’ve gotten very good at optimizing, merchandising, understanding the ebb and flow and consumer demand in those physical stores.

Shipping Costs 281

Shipping Costs eCommerce Retail Merchant Services 281

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Retail 236

Retail Social Media Consumer Channel 236

365 Retail

JULY 19, 2022

Not too long ago, during the depths of lockdown, the direct-to-consumer (DTC) model was hailed as the saviour of retail and the future of the industry. Crucially, it gives brands the opportunity to claim ownership of customer relationships, by way of the data that it generates. Flexible supply chains. Convenient fulfilment.

Consumer 57

Consumer Shipping Costs Retail Supplies 57

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas added that when these projects don’t start with a unified vision, it can lead to disjointed experiences that ultimately frustrate consumers.

Fulfillment 262

Fulfillment Vend Operations Technology 262

lateshipment

JANUARY 17, 2023

Customized experiences are the need of the hour for customers who expect brands to know about them and provide experiences that are tailor-made for them, i.e customers expect a personalized experience at every channel and touchpoint. Omnichannel experience will be play a huge role in offering customer convenience.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

SEPTEMBER 12, 2022

But new direct-to-consumer (DTC) brands like Sundays are designed to streamline the process and develop multipurpose products that can adapt as consumers’ needs change. The co-founders took the idea and ran with it, meeting on Sunday mornings to develop their brand vision and collection.

Social Media 244

Social Media Shipping Costs Customer Experience Consumer 244

Retail TouchPoints

JANUARY 24, 2023

Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points.

Food and Beverages 269

Food and Beverages BigCommerce Home Furnishings PayPal 269

Optimizely

FEBRUARY 19, 2021

How come certain businesses still find direct mail marketing as an effective way to stay top of mind and engage with customers? What consumer demands does it still meet? Merge tags can also help businesses target customers in certain locations such as their city or state to help create a sense of community among consumers.

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

Retail TouchPoints

NOVEMBER 9, 2023

In the early days of trying to fundraise for Bookshop, I heard from investors over and over again that the American consumer only cares about speed and price, and ‘if you can’t beat Amazon on speed and price, you’re doomed,’” said Hunter. I try to shop local when I can, and I know I’m not the only one.

Small Business Retail 295

Small Business Retail Books Shipping Costs eCommerce 295

Retail TouchPoints

MAY 29, 2020

For omnichannel retailers, in-store sales can represent anything between 50% to 95% of their revenues — this is a scary and uncertain time. As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home.

eCommerce 174

eCommerce Fashion Consumer Omnichannel 174

Retail TouchPoints

NOVEMBER 6, 2023

As consumers turned to ecommerce during the pandemic (in droves), the “death of the mall” was widely reported. As the divide between digital commerce and in-store shopping shrinks, the spotlight is now on the role omnichannel retail strategies play in both driving traffic to brand’s websites and foot traffic to physical stores.

Omnichannel 294

Omnichannel Social Media Channel Mobile 294

Omnisend

MARCH 29, 2021

Consumers are just as (and perhaps arguably more so, thanks to COVID-19) comfortable buying new apparel online as they are in-store. Try Omnisend free for 14 days and use marketing automation to create a better customer experience! Omnichannel Fashion Ecommerce. Omnichannel marketing is only a few clicks away!

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

ESW

SEPTEMBER 29, 2023

Consumers have shifted from shopping primarily in-store to now using a mix of online, mobile and brick-and-mortar channels. To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Retail TouchPoints

SEPTEMBER 17, 2020

Our recent research found brands that offer this kind of end-to-end “personalized commerce” not only see higher ROI, but they are also in the best position to quickly pivot their business to meet changing customer behaviors and deliver personalized messaging to accompany it.

eCommerce 183

eCommerce Mobile Channel Customer Loyalty 183

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

Online appointment scheduling, touchless shopping in stores, real-time updates on online deliveries, and personalized services are now easier for many as retailers have adapted to new consumer needs and preferences. You can use it to personalize the omnichannel customer experience accurately. Embrace Omnichannel Marketing.

Payment Services 81

Payment Services Small Business Retail Marketing Retail 81

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Algopix

OCTOBER 15, 2023

Consumers now have multiple touchpoints to interact with brands, from desktop and mobile websites to apps and social media platforms. Consumers expect a seamless and personalized shopping experience across all channels. The Evolving eCommerce Landscape The eCommerce landscape has witnessed rapid evolution in recent years.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

UpSellIt

FEBRUARY 26, 2024

Anonymous Visitor Tracking & Identification Upsellit’s Anonymous Visitor ID turns anonymous website visitors into valuable leads while adhering to strict data regulations. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Prepare Omnichannel Commerce Strategy. Personal Touch.

B2B 78

B2B eCommerce Improvements B2C 78

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. consumers have leveraged BOPUS to make purchases. How Can BOPUS Benefit Your Brand?

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

365 Retail

DECEMBER 21, 2021

1. Focus on reaching ‘Omnichannel Nirvana’ ? . With customer expectations continuing to rise and with new priorities such as sustainability coming to the fore, retailers must be able to respond efficiently to meet these needs in a profitable manner.? . omnichannel nirvana. . Blue Yonder , says: . cashier-less?shops.?

Social Media 104

Social Media Retail Payment Services Subscription 104

365 Retail

JANUARY 11, 2024

It’s about making showrooms work harder as multifunctional spaces tailored to meet a brand’s omnichannel retail strategy. At the same time, their customer conversion rate increased by 20% alongside a 25% rise in average order value.

eCommerce 62

eCommerce Events Omnichannel Channel 62

Omnisend

MAY 5, 2021

Obviously, offering BOPIS won’t be possible unless you have at least one physical place (preferably a store) that can act as a meeting place for customers to come and pick up their orders. Omnichannel marketing puts customer data front and center to provide an immersive, seamless customer experience.

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148