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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce

Retail TouchPoints

Consumers are getting harder and harder to impress. But as Amazon proves, a great post-purchase experience — one that streamlines shipping and provides additional transparency — is a new area of focus. He is an e-Commerce veteran with over a decade in leadership roles at innovative e-Commerce technology companies.

eCommerce 278
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The Need for Delivery Speed Drives Holiday Hiring

Retail TouchPoints

Holiday hires will help retailers leverage their store-based omnichannel fulfillment capacity through buy online, pick up in-store (BOPIS), curbside pickup, home delivery and ship-from-store services. Ecommerce sales have been driven by a surge in click-and-collect, specifically curbside pickup,” according to eMarketer.

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7 Ways Brands are Transforming Customers Into Members with Subscriptions

Retail TouchPoints

They then evolved into a novel way of solving everyday consumer problems (making meals, figuring out what to wear), while adding an element of product discovery along the way. With more than 12 blends of freshly roasted coffee, consumers can try their favorite and then choose if they want to keep with it.

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Commerce Cast: A Proven Path to Triple-Digit Growth

ChannelAdvisor

For this 13-minute Commerce Cast, we sat down with CEO Sherif Mohamed to discuss DigitalShopper’s secrets to success and plans for the future. Listen now to hear: How the company leverages e-commerce technology to delight consumers.

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WooCommerce Pricing: 7 Factors to Consider

SellBrite

According to BuiltWith, WooCommerce has 30% of the market share for websites using ecommerce technologies. Many other stores will also use free themes, so they can also make it difficult for consumers to differentiate your brand. Shipping can make a difference in whether or not a customer returns to make a purchase.

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eCommerce Solutions: 3 Weighty Reasons Why Top Brands are Abandoning the Monoliths in Droves

GetElastic

These customer experiences combine best of breed content, marketing, industrial automation, commerce, and consumer technologies to reach a digital-centric customer. Consequently, top brands are abandoning them in favor of ecommerce technologies that can adapt to any touchpoint (wearables, watches, cars).