Inflow Insights

SEPTEMBER 16, 2019

You know that live chat is helpful for the customer experience on your eCommerce site…but does your live chat increase conversions ? We’ve noticed that many eCommerce companies are hopeful that the resources they put into live chat are helping to increase sales. Does live chat increase eCommerce conversions?

Live Chat 69

Live Chat eCommerce Mobile Conversion Optimization 69

Lemonstand

MARCH 1, 2018

What do you think of live chat for eCommerce? Despite the mixed-feelings that people have on it, stats show that live chat for eCommerce (done right) actually results in more sales, high order values, and more loyalty from customers. 38% of consumers are more likely to buy from a company if they offer live chat support.

Live Chat 67

Live Chat eCommerce Channel Customer Experience 67

Retail TouchPoints

AUGUST 30, 2023

While several retail outlooks predict consumers are looking for deep discounts this year, retailers should strive to offer more than just deep discounts and focus on providing value in other ways to achieve long-term loyalty and keep higher profit margins. consumers spend more money on Tik Tok than any other social platform.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Groove

JULY 2, 2019

Experiment With Live Chat & Chat Bots. With online scams on the rise, many consumers are still concerned with cyber security issues and identity theft. These visuals provide security assurances that increase your store’s credibility and strengthen consumer confidence. Experiment With Live Chat & Chat Bots.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Kissmetrics

FEBRUARY 1, 2022

In fact, 97 percent of consumers look at reviews before making a purchase and 83 percent of people are more likely to trust a review instead of an ad. Here are some tips to continually meet (and exceed) customer expectations: Run experiments: Experiment with user testing tools to see what customers like and dislike before making big changes.

Improvements 245

Improvements Live Chat SEO eCommerce 245

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Built from the ground up to simplify language translation, this chat-based solution requires no coding knowledge, and can be easily implemented into your website in no time.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. Ticketing systems can combine perfectly with live chat software and chatbots too. With tools like Advocate.ly With tools like Advocate.ly

Payment Services 173

Payment Services Games Live Chat Customer 173

Groove

APRIL 11, 2022

Consumers feel emotionally connected to these brands and remain loyal to them over time ? Invest in a Site Search Tool. Using an eCommerce site search tool can be really advantageous. Use a Customer Support & Live Chat Tool. Dior, McDonalds, Corona Extra. What do all of these brands have in common?

Merchant Services 195

Merchant Services eCommerce Live Chat BigCommerce 195

Retail TouchPoints

NOVEMBER 22, 2022

rise in consumer prices, it doesn’t mean they’re willing to give up a premium customer experience. While conversational commerce isn’t brand new, it’s becoming a necessity in the retail space as consumers increasingly interact within digital channels and more and more brands are fighting for their attention.

Payment Services 261

Payment Services Live Chat Payments Retail 261

Ecommerce Platforms

AUGUST 29, 2022

With rewards apps, you provide your consumers with points or bonuses every time they make a purchase or complete a certain action. Referral Candy also integrates with other apps you might be using on Shopify, like ad retargeting tools, email marketing, and web analytics services. You can also support up to 75 orders.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Ecommerce Platforms

NOVEMBER 10, 2021

For people in search of reliable, easy-to-use services and help desk tools, there are few names with more clout than Zendesk. If you’re limited in terms of budget, then you might find it difficult to manage the expenses associated with running a tool like Zendesk. Excellent range of tools even on the free plan. Zendesk Pros ??.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Retail TouchPoints

AUGUST 9, 2021

AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it. Making Consumers Feel Understood. The Syte AI-powered suite of tools also offer a new level of personalization and discovery opportunities for Coleman customers. “We

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Ecommerce Platforms

MARCH 9, 2021

One of the biggest brands in the world for helpdesk technology, Zendesk holds around 72% of the current market , as well as 15% of the live chat market too. Zendesk is s full helpdesk and live chat solution designed to help companies manage better customer service. Help Scout. LiveAngent. Who is this best for ?.

Live Chat 104

Live Chat Social Media Management Marketing 104

Omnisend

JUNE 7, 2023

According to a recent survey, 70% of consumers said they sign up to receive SMS marketing messages. This means that SMS marketing is still a preferred channel for consumers and all you need is the right SMS marketing tool to launch your campaign. The tool lacks omnichannel integration with other marketing platforms.

Live Chat 88

Live Chat Shopify BigCommerce Social Media 88

Kissmetrics

JULY 7, 2017

In the past, marketing to consumers based on things like how many pages they visited on a site were rudimentary at best. As the consumer visits more pages, browses more products or lingers on certain coupons, deals and offers will become more targeted and precise. Examples of Behavioral Marketing.

Consumer 260

Consumer Marketing X-cart Shipping Costs 260

Groove

JULY 23, 2020

Service Hub – Ticketing, Live Chat, etc. With lead generation tools like customizable forms, CTAs and landing pages, retailers are able to customize their strategy to turn more visitors into leads. Klaviyo is designed specifically for B2B and B2C eCommerce businesses of all sizes to communicate one on one with consumers.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Omnisend

APRIL 22, 2021

Studies have shown that 80% of consumers were more likely to buy from brands that offered a personalized experience. The most popular form of conversational commerce is the basic live chat. Afterwards, if the visitor’s problem is special or requires further attention, it can be sent to a live agent for further assistance.

Live Chat 113

Live Chat Omnichannel Shopify Channel 113

Kissmetrics

OCTOBER 2, 2020

Live chat has quickly become an integral part of customer service in the digital era. When a customer or website visitor has a question, complaint, or needs some other type of assistance, they expect to reach your brand via live chat. In terms of consumer preferences, it ranks higher than phone, email, and social media.

Live Chat 297

Live Chat Omnichannel Recommendation Shopify 297

Groove

NOVEMBER 21, 2022

Or is it weekly members-only live chats that you can leverage to interact with your audience? This tool enables retailers to easily implement subscription programs on their eCommerce store, whether it is hosted on Shopify, BigCommerce, or any other major platform. Is it a “free gift” with every purchase? Source: Stamped.

Subscription 195

Subscription Merchant Services Gifts Live Chat 195

Ecommerce Platforms

MAY 18, 2021

Alternatively, Movavi, at $129.95, is currently running a special offer on their unlimited bundle, which includes commercial licenses for businesses and extra editing tools. LiveChat is, you guessed it, a live chat tool for your website that makes it easier for you to connect with customers in real-time.

Social Media 210

Social Media Live Chat SEO Management 210

Kissmetrics

OCTOBER 5, 2020

Furthermore, 75% of all companies now use automation tools. Use a tool such as Hootsuite to track social analytics, monitor brand mentions, and track customer feedback. There is tons of insightful data you can glean from analytics tools that can help you improve comms and, ultimately, your relationship with your audience.

Technology 363

Technology Social Media Information Live Chat 363

Ecommerce Platforms

MAY 5, 2023

WebinarJam is one of the most popular tools available for creating and hosting webinars in today’s digital market. In recent years, interest in this tool, as well as other competing webinar platforms has grown significantly. It has also earned some fantastic testimonials from well-known brands. WebinarJam Pros ? WebinarJam Cons ?

Webinar 104

Webinar Live Chat Payment Services Presentation 104

Kissmetrics

NOVEMBER 25, 2020

Meanwhile, Forbes reports that consumers have increased expectations for faster and more convenient deliveries. For instance, maybe you need a better CRM tool to help you improve customer communication before and after a sale. What E-Commerce Automation Tools Should I Use for My Business? E-Commerce Automation Saves Time.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Retail TouchPoints

NOVEMBER 5, 2020

According to BigCommerce , 49% of consumers cite not being able to touch, feel or try on a product as one of their least favorite aspects of online shopping. . An online product that the consumer can’t touch often fails to inspire the same desire. Not to mention the fact that there is value in physical touch. Don’t ignore checkout.

Retail 270

Retail Live Chat Recommendation Social Media 270

Retail TouchPoints

JANUARY 19, 2023

But it’s important to note that there are plenty of brands and retailers seeing the payoff from their own standalone investments, especially as consumers seek to blend the ease and flexibility of shopping online with the interactivity of shopping in-person. “By Who is our target consumer?” What does our consumer want to listen to?”

Social Media 298

Social Media X-cart Consumer Events 298

Ecommerce Platforms

JANUARY 26, 2023

Many entrepreneurs are weighed down by time-consuming tasks that take them away from what they need to do to expand their brands. Typical CRM features you might look for include: Pipeline management: Tools that provide an overview of your entire sales funnel. What kind of support is on offer: Live chat? Gmail or Outlook).

Live Chat 104

Live Chat Social Media Management Mobile 104

Retail TouchPoints

DECEMBER 14, 2020

However, consumers now have access to various communication methods. Using multiple touch points and technologies — from email and live chat to social media forums, phone support and more — will improve your relationships with customers. Are your tools helping employees work productively? Take a Down-to-Earth Approach.

Omnichannel 264

Omnichannel Live Chat Channel Improvements 264

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Omnisend

MAY 8, 2023

Reading Time: 8 minutes There’s a common misconception that email marketing is time-consuming and expensive for eCommerce businesses. But as you start to look for email marketing automation tools, you may realize the endless options available to you. The tool is limited to email channels. Does not offer around-the-clock support.

Shipping Costs 88

Shipping Costs Subscription Live Chat Channel 88

Omnisend

MAY 10, 2023

Reading Time: 9 minutes Email marketing tools form the core of a modern brand’s marketing strategy. This is where a solid email marketing strategy, in tandem with a reliable email marketing tool , can work wonders. In this blog, we evaluate two great email marketing tools out there: Omnisend and Dotdigital.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

Groove

APRIL 29, 2022

Brands are now using text messaging to send promotional messages, updates, company announcements and more to consumers that provide consent. After the recession in 2009, businesses used direct mail less and less due to its cost, and consumers weren’t shopping as much during that time when compared to before the recession.

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

Ecommerce Platforms

DECEMBER 31, 2018

After all, shipping is the key element where consumer expectations and the ecommerce experience converge. These include tools such as the Rate Calculator, Update All Orders, My Profile and Support. ShipStation’s reporting tools offers analytical features such as data exports, default reports, barcode scans, hotkey, charts and graphs.

Shipping Costs 156

Shipping Costs Shipping Live Chat 3dcart 156

Groove

OCTOBER 7, 2022

The replenishment subscription model is most commonly applied to everyday consumable goods that customers need on a recurring basis. Does your subscription program include a members-only forum or live chat feature? Types of Subscription Programs. Replenishment. Loyalty & Rewards Programs. eCommerce Integrations.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Omnisend

JANUARY 6, 2021

With countless new tools, plugins, and software platforms it can be difficult to know where to start. With consumers clearly responding to cart abandonment efforts, we recommend a multi-touch omnichannel workflow to recapture abandoned cart sales. Let’s face it, consumers are becoming increasingly tired of being advertised to.

eCommerce Marketing 179

eCommerce Marketing eCommerce Marketing Live Chat 179

Ecommerce Platforms

DECEMBER 3, 2018

Well, stay with me as we take a journey through one reportedly outstanding tool that’s currently facilitating this. Basically, the solution takes advantage of real-time co-viewing technology on live chat to power interactive customer engagement. But the simple truth is- nothing beats live chat. How, you ask?

Live Chat 128

Live Chat eCommerce Customer Shopping Carts 128

Ecommerce Platforms

FEBRUARY 10, 2020

It’s no secret customer service plays a huge role in consumer satisfaction when people shop online. But, luckily, there are tools out there that can take care of some of these customer service tasks for you. From the revenue dashboard, you can measure the impact your live chat and customer support team has on sales.

Live Chat 104

Live Chat Merchant Services Multi-channel Magento 104

365 Retail

APRIL 2, 2024

This shift towards round-the-clock omnichannel support reflects a profound understanding of modern consumer expectations for seamless, accessible, and immediate service, irrespective of time or platform. The company’s mission is to empower every online retailer to meet this standard, now a critical expectation among today’s consumers.”

eCommerce 52

eCommerce Omnichannel Live Chat Retail 52