GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 318

Customer Loyalty Operations Improvements Customer Experience 318

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 214

Shipping Costs Improvements Live Chat Retail 214

Algopix

DECEMBER 2, 2020

Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. That’s why so many organizations now use artificial intelligence (AI) to create an exceptional retail experience.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 293

Retail Customer Data Customer Experience Social Media 293

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 198

eCommerce Order Fulfillment Fulfillment Multi-channel 198

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

MAY 8, 2024

Interview with Contentsquare CMO Jean-Christophe Pitié RTP: What was your one big callout from your 2024 Digital Experience Benchmark Report? Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Inspiration and consideration are often more important than direct conversion.’

Merchant Services 200

Merchant Services eCommerce Channel Mobile 200

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 260

Social Media Consumer Information Marketing 260

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. 3: Customer Loyalty. What is Merchandising?

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Algopix

OCTOBER 15, 2023

Improved Customer Experience Customer experience is a critical factor in eCommerce success. Customers are more likely to make repeat purchases and become loyal advocates when they have positive experiences. Cross-channel tracking emerges as a powerful tool for eCommerce businesses to achieve these goals.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

365 Retail

DECEMBER 7, 2021

Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Creating an omnichannel experience for customers is not a retail trend that will come and go; it’s here to stay. . Relaxation Products.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

SellBrite

MAY 13, 2019

And providing a better standard of customer experience will never not be a challenge to online sellers. Leveraging this particular trend is as easy as directly addressing those concerns about which customers have been vocal. More broadly speaking, ground your operations in values that your customers will identify with.

Mobile eCommerce 117

Mobile eCommerce Mobile eCommerce Social Media 117

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 270

Merchant Services Shipping Costs Retail Social Media 270

lateshipment

NOVEMBER 26, 2023

Introduction Holiday shoppers don’t just mean the “ I’m planning to spend (more than I usually do during the other months) for my holiday season needs by capitalizing on seasonal trends, special deals, and promotions ” type. The Power of Post-Purchase CX Post-purchase issues tend to drive customers away.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

From price optimization to crafting hyper-personalized experiences and forecasting consumer trends, artificial intelligence is unlocking the potential for more captivating, innovative, and profitable marketing strategies. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Optimizely

JANUARY 10, 2019

The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition. Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices.

B2C 231

B2C Marketing Social Media Customer Loyalty 231

lateshipment

APRIL 23, 2023

All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc. My perception of building an e-commerce brand looks fun.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. About Zaius Zaius loves your customers and was built to help you give them the best possible experience!

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

UpSellIt

JULY 13, 2023

Omnichannel Retailing Omnichannel retailing provides a unified and enhanced customer experience by leveraging the strengths of different channels and eliminating friction points throughout the customer journey. By using an omnichannel approach, retailers gain valuable insights into customer behavior, preferences, and trends.

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. The most exciting thing to D’Arcy about her role at Homedics is she’s helping architect the brand’s data and personalization strategy.

Marketing 280

Marketing Customer Loyalty Omnichannel eCommerce 280

ESW

OCTOBER 21, 2019

Increasing customer loyalty is a fairly standard marketing tactic. Having customers pay you to join your loyalty program isn’t. Rather than a triple-figure yearly fee, its customers can join the membership program for life for just $20. That’s exactly what dozens of brands and retailers are starting to do, however.

Shipping Costs 87

Shipping Costs Customer Payments Payment Services 87

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

MagentoBrain

MAY 4, 2023

It includes access to all of the platform's features, as well as dedicated support and custom data integrations. The main data sources that can be connected: E-commerce Platforms: Integrate with a range of e-commerce platforms, including Magento, Shopify, and WooCommerce.

Magento 52

Magento Payment Services Payments eCommerce 52

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Smile.io

FEBRUARY 23, 2022

The key to creating these brand advocates is a little something called loyalty marketing. And while having a customer loyalty program is a great tool, it’s not the end all be all. Loyalty marketing involves every part of the customer journey and when done correctly is a great growth strategy.

Marketing 72

Marketing Customer Loyalty Customer Retention Social Media 72

365 Retail

FEBRUARY 23, 2022

This trend will no doubt continue, and brands must ensure that their multiple online presences are as robust as their (or their competitors’) bricks-and-mortar one. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty. beer); and mail order buyers. .

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

Retalon

FEBRUARY 14, 2024

Through the critical lens of data analysis, businesses are steering towards a more informed and strategic approach. This pivot focuses on optimizing key areas such as inventory management, refining customer experiences, and predicting sales trends, all leading to an enhanced overall business performance.

Retail 41

Retail Operations Management Improvements 41

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. Predictive analytics, powered by machine learning, forecasts future trends.

Retail 41

Retail Operations Information Customer Loyalty 41

iVend

MAY 11, 2022

Promotions offer customers extra value – essentially either in the form of a lower price, or by getting more goods for the same price. . Used by retailers across all segments, there are multiple promotion types, which deliver a range of benefits in sales, customer experience, loyalty and market share.

Retail 52

Retail POS Technology Customer Data 52

Retail TouchPoints

FEBRUARY 18, 2021

Count appointment-based selling as another existing trend that was supercharged by COVID-19. Integrate your systems: In order to successfully prepare for in-store and virtual appointments, associates need far more than context into daily schedules; they also need access to rich customer data.

Retail 278

Retail Beauty and Health Books Omnichannel 278

Kibo

DECEMBER 14, 2021

Experiences matter: 38% of millennials are likely to live beyond their means so long as they enjoy life through experiences. They follow the latest trends and may even pay more to be among the first to receive a new or innovative product. Keeping pace with digital trends can help brands stand apart from the competition.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52