Retail TouchPoints

FEBRUARY 15, 2023

Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud. Current customer Albertsons Cos.

Merchant Services 277

Merchant Services Supplies Retail Customer Data 277

Groove

APRIL 18, 2024

ERP systems integrate supply chain, sales, finance, procurement, manufacturing and other processes into one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. It also allows for personalized marketing and better customer service.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

RETAIL MANAGEMENT SOFTWARE

JULY 17, 2023

The key to achieving these goals lies in streamlining the supply chain for optimum efficiency. These powerful tools offer actionable insights, data-driven decision-making, and improved supply chain visibility, leading to improved performance and increased profitability. These solutions include 1.

Supplies 89

Supplies Retail Improvements Demo 89

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

B2B 234

B2B eCommerce BigCommerce Omnichannel 234

Retail TouchPoints

OCTOBER 27, 2022

. “Receiving the medical support pets need throughout their lives is critical for both pets and their families,” said Jenny Wolski, SVP of Omnichannel Customer Experience at Petco in a statement. ” Pet healthcare has been a focal point of Petco’s growth strategy.

Supplies 234

Supplies Omnichannel Customer Data Customer Experience 234

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Use Existing Data and Research to Find New Revenue Streams Launching a new revenue stream can be costly, risky and time-consuming. Take E.l.f.

Improvements 237

Improvements Retail Mobile Customer Experience 237

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. But what does this look like in practice?

Customer Experience 78

Customer Experience Improvements Management Customer 78

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Retail TouchPoints

NOVEMBER 18, 2021

Furthermore, a global supply chain crisis and labor shortages are likely to limit the ability to keep stores stocked throughout the fall holiday shopping season and spur increased consumer demand. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. Expect the Unexpected.

Shipping Costs 246

Shipping Costs Retail Omnichannel Supplies 246

Retail TouchPoints

JULY 5, 2022

The good news is that one of the best ways to boost ecommerce profits is to do something most retailers already are focused on — develop a great digital customer experience. That’s not particularly surprising — grocery is a high-volume, low-margin business with incredibly complex supply chains.

Shipping Costs 293

Shipping Costs eCommerce Retail Merchant Services 293

Retail TouchPoints

NOVEMBER 14, 2022

With a better understanding of your customer demographics, you will be able to price your products more effectively, and respond to changing market conditions quickly so you can make data-driven decisions that will benefit your business in the long run. Customer support. Demand forecasting and merchandise planning. .

Customer Loyalty 332

Customer Loyalty Operations Improvements Customer Experience 332

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Increase engagement and customer satisfaction with real-time delivery notifications. trillion by 2025.

Retail 282

Retail Social Media Presentation Customer Loyalty 282

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 300

Retail Customer Data Customer Experience Social Media 300

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”.

Omnichannel 270

Omnichannel eCommerce POS Operations 270

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 213

eCommerce Order Fulfillment Fulfillment Multi-channel 213

Retail TouchPoints

JUNE 2, 2021

The most immediate concern when managing both website architecture and new shopping habits is making sure customers can still get what they need with minimal friction, and GNC leveraged its partnership with Verint to ensure that its ecommerce experience was as smooth as possible despite the turbulent times.

Fulfillment 294

Fulfillment Customer Experience Improvements Operations 294

RetailMinded

AUGUST 24, 2023

The Multifaceted Benefits Of AI In Retail The advantages of implementing AI in retail are numerous: Personalized Customer Experience By leveraging the power of AI, retailers can provide personalized customer experiences that enhance customer satisfaction and loyalty.

Retail 97

Retail eCommerce eCommerce Platforms Customer Experience 97

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 209

Customer Loyalty Customer Retail Shipping Costs 209

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

365 Retail

MAY 15, 2024

IT departments are tasked with implementing and maintaining security measures that protect customer data and prevent fraud. This includes encryption of data transmissions, securing network connections at POS terminals, and regularly auditing security protocols to address any potential vulnerabilities.

Payment Services 52

Payment Services Operations POS Retail 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 228

Shipping Costs Improvements Live Chat Retail 228

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 271

Social Media Multi-channel Customer Loyalty Shopify 271

RTP blog

NOVEMBER 19, 2018

By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. A smarter store makes for a faster, more efficient store ecosystem for customers and associates to enjoy.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

365 Retail

JANUARY 4, 2024

By focusing on your target audience, you can create a more relevant and engaging shopping experience, leading to increased loyalty and sales. #2 2 Invest in Supply Chain A robust and efficient supply chain is the backbone of any successful retail business. Customers now expect faster, even same-day delivery options.

Payment Services 52

Payment Services Retail Supplies Mobile Payments 52

Algopix

NOVEMBER 12, 2023

It revolves around providing timely information to both the business and its customers, enabling swift and informed decision-making. In an era where time is of the essence, and consumer expectations are higher than ever, real-time alerts serve as a vital tool for enhancing customer experience and operational efficiency.

Information 93

Information Customer Experience Technology eCommerce 93

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Social Media 256

Social Media Shipping Costs Customer Experience Consumer 256

Retail TouchPoints

JANUARY 2, 2023

The supply chain industry has changed a lot over the past couple of years. As the demand for digitalization grows in the retail supply chain, retailers often face multiple challenges in achieving the same. What is Supply Chain Digitalization? Data provides the prime fuel for running advanced technologies.

Supplies 316

Supplies Retail Technology Omnichannel 316

GetElastic

MAY 21, 2019

Managing multifaceted purchase flows Portland, OR-based HVACR supplier, Johnstone Supply has a business model that is centered on selling equipment and parts to contractors from hundreds of suppliers. Since they had used a full stack commerce platform, their heavy back-end systems were slowing down customer-facing front-end innovation.

B2B 157

B2B eCommerce Merchant Services Supplies 157

365 Retail

NOVEMBER 17, 2023

Enhancing Customer Experience Through Tech: The Role of IT in Customer Engagement In an era where customer experience is king, IT plays a pivotal role. Retailers are leveraging technology to create personalised, engaging, and seamless shopping experiences.

Retail 59

Retail eCommerce Customer Experience Technology 59

RetailMinded

MARCH 16, 2024

Personalizing The Customer Journey With AI Insights Today’s shoppers seek personalized experiences , and AI provides the tools to deliver them. AI dives deep into customer data, crafting individual profiles that fuel personalized marketing and tailored product recommendations.

Retail 98

Retail Point of Sale Operations Technology 98

Algopix

JANUARY 22, 2024

Loyal customers expect continued value from the brands they support. Outstanding service: A positive post-purchase experience, quick resolution of issues, and exceptional service retention. Customer experience: Personalization, loyalty programs , and convenience factors bring customers back.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

ESW

JULY 6, 2023

Other shoppers went online to purchase things that made lockdown life more tolerable: comfortable work-from-home wardrobes, houseplants, new décor and furniture for the home office and pet supplies. Customers don’t have to have a bad experience to be dissatisfied with a brand’s online store. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. But] siloed data is a huge issue to solve for here; 50% of our customers start their search online and then come into the stores.

Food and Beverages 275

Food and Beverages BigCommerce Home Furnishings PayPal 275

Optimizely

DECEMBER 20, 2018

Need Supply: Market-leading editorial. Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. Orchard Mile: Hyper-personalized ecommerce experience. How do you do that?

Online Retail 259

Online Retail Marketing Retail Fashion 259

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Personalization at Scale One of the standout features of AI in marketing is its ability to deliver personalized experiences to consumers on a massive scale. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

GetElastic

FEBRUARY 12, 2019

Johnstone Supply , a Portland, OR-based HVACR resource and supplier for contractors of all sizes, prides itself on having the “largest selection of genuine OEM parts in the industry, with replacements for nearly every major brand”. Since moving to a headless commerce solution, Johnstone Supply has.

eCommerce Platforms 112

eCommerce Platforms Seminar eCommerce Marketing 112