Kibo

APRIL 5, 2021

Order management’s role in delivering the type of leading customer experience (CX) that today’s shoppers expect is clear. Consequently, it presents a great opportunity for companies to assess their current order management software, and to determine if it has what it takes to attract and retain customers.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

iVend

SEPTEMBER 10, 2023

A retail point of sale system is an essential in retail. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Chosen well, a retail point of sale system can be the enabler that drives business growth and retail success.

POS 108

POS Retail Point of Sale Multi-channel 108

Algopix

JULY 24, 2023

As the number of products and channels increases, businesses need a robust system to handle and distribute their product data seamlessly. This is where Product Information Management Systems (PIM) come into play. This feature eliminates the need to handle multiple spreadsheets or databases, reducing data errors and saving time.

Information 107

Information Management eCommerce eCommerce Platforms 107

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Why is CRM Important for eCommerce Businesses?

Payment Services 78

Payment Services eCommerce Management Customer 78

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

GetElastic

JANUARY 14, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 136

Customer Experience Customer Multichannel Social Media 136

Retail TouchPoints

FEBRUARY 9, 2023

Beyond building out the online experience, Detenber’s team also is responsible for gathering and collating all the data used by associates to help customers in stores. There’s a system that associates use to reference product information, do a fitment check, whatever it is a customer needs.

Customer Data 197

Customer Data Customer Omnichannel Electronics 197

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. This ensures the automatic synchronization of an optimized product catalog across all channels and systems.

B2B 241

B2B eCommerce BigCommerce Omnichannel 241

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

Shopify 379

Shopify Live Chat Customer Data Information 379

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 65

Customer Data Customer Multi-channel Events 65

GetElastic

AUGUST 11, 2021

For decades now, teams have leveraged Content Management Systems (CMS) to manage and deliver dynamic content across the web. What is a Content Management Systems (CMS)? Let’s start off by understanding what a CMS is all about. Let’s start off by understanding what a CMS is all about. Looking to implement a headless approach?

Management 148

Management eCommerce Multi-channel Channel 148

Algopix

JULY 24, 2023

This is where Order Management Systems (OMS) come into play. An OMS is a comprehensive software solution designed to streamline and optimize order processing, inventory control, and customer interactions, providing a seamless shopping experience for buyers and boosting operational efficiency for sellers.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Retail TouchPoints

APRIL 17, 2024

How Gen AI Can Solve for User Intent as Third-Party Cookies Phase Out Solutions engineers and developers are at the forefront, crafting proof of concepts that blend gen AI with existing systems. Consider the application in ecommerce where gen AI-powered chatbots redefine customer interactions.

Social Media 291

Social Media B2C B2B Customer Data 291

Retail TouchPoints

FEBRUARY 22, 2023

Combining headless commerce and low-code empowers retailers to introduce and iteratively test new features at a significantly accelerated pace, making it possible to prove out and deliver ever more effective customer experiences. Headless systems are essentially networks of APIs and segmented applications fulfilling specific functions.

eCommerce 272

eCommerce eCommerce Platforms Customer Experience Technology 272

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 78

Customer Experience Customer Multichannel Social Media 78

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Instant Product Search.

Payment Services 74

Payment Services POS Mobile Operations 74

Ecommerce Platforms

DECEMBER 28, 2021

The best online ordering system for restaurants makes running your food service business easier, and more efficient. An online ordering system allows restaurant consumers to access the menu quickly and conveniently they want and choose the items they’re going to buy. What are the Best Online Ordering Systems? Good affordability.

Payment Services 104

Payment Services Payments POS lightspeed 104

365 Retail

SEPTEMBER 30, 2022

This latest move has seen Currys create a new, single, integrated ecosystem, that gives its customers the best of its online and offline worlds; delivering streamlined, frictionless customer experiences, powered by a single, view of every customer. This goes up to 77% if it gets them to the right product more quickly.

Customer Experience 80

Customer Experience Customer Omnichannel Channel 80

RetailMinded

NOVEMBER 23, 2022

As a retailer, you likely already have a wealth of customer data. This data can include customer contact information, purchase history, and demographic information. In addition, analyzing customer data can help you to identify trends and anticipate future demand.

Customer Data 52

Customer Data Cryptography Customer Retail 52

Ecommerce Platforms

APRIL 5, 2022

The best POS system for iPad users is a comprehensive software offering, specially designed to work on an iPad or similar tablet. Today, we’re going to be taking a closer look at some of the most effective POS systems for iPad users, chosen for their simplicity, functionality, and affordability. Shopify POS. Ease of use.

POS 104

POS lightspeed Payment Services Point of Sale 104

Retail TouchPoints

MARCH 8, 2021

Is your physical space incorporating digital signage and wireless POS systems? Ultimately, asking lots of questions and thinking holistically about the customer journey will ensure that both physical and digital get equal amounts of attention and live up to their full potential.

Customer Data 264

Customer Data Customer White Paper Technology 264

Ecommerce Platforms

FEBRUARY 20, 2020

Brick and mortar stores are now increasingly seeking the best retail POS systems because run-of-the-mill point of sale solutions just don’t cut it anymore. According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions.

POS 118

POS Payment Services Merchant Services lightspeed 118

Retail TouchPoints

SEPTEMBER 29, 2023

In my experience, the brands that have done the best at building and maintaining trust in this new age have embraced the following TRUST framework when deploying AI: T ransparency on data and systems : The first tenet of building trust is to be extremely transparent about how brands capture and use customer data.

Customer Data 248

Customer Data Operations Technology Games 248

Retail TouchPoints

DECEMBER 16, 2022

A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages. It computes sales totals, handles payments, monitors inventory, collects company data and much more.

Technology 273

Technology Payment Services Retail POS 273

Groove

DECEMBER 18, 2023

The complexity of their product range meant that each customer's choice – from size to style – could significantly alter the product's price. As a customer navigates through various options and variants, the system intelligently calculates and presents the correct price, ensuring transparency and accuracy in real-time.

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Retail TouchPoints

JANUARY 2, 2023

The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value. The greatest benefits include full transparency across the supply chain system, improved visibility, time-saving and cost-efficiency. Fetching useful insights from customer data.

Supplies 317

Supplies Retail Technology Omnichannel 317

Kibo

AUGUST 13, 2020

Built for retailers, an order management system is a technology that helps track orders across commerce channels. Some order management systems track orders for brick-and-mortar retailers across their stores. Other order management systems track orders from an online store and in the retailer’s app. How Does an OMS Work?

Management 62

Management Fulfillment Order Fulfillment Omnichannel 62

Ecommerce Platforms

FEBRUARY 20, 2020

Brick and mortar stores are now increasingly seeking the best retail POS systems because run-of-the-mill point of sale solutions just don’t cut it anymore. According to a recent survey , retail executives now acknowledge the importance of modern point of sale systems in their businesses, and are exceedingly upgrading their POS solutions.

POS 104

POS Payment Services Merchant Services lightspeed 104

Algopix

DECEMBER 2, 2020

No matter the industry, customers today have more ways to research their options than ever before. Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. But what does this look like in practice?

Customer Experience 78

Customer Experience Improvements Management Customer 78

GetElastic

FEBRUARY 26, 2020

Better customer experience means targeting people, not buyers. The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product.

Customer Experience 60

Customer Experience Customer Multichannel Social Media 60

Groove

DECEMBER 18, 2023

Being private, they offer better control over data storage, processing, and backup, ensuring compliance with data protection regulations. Integration Capabilities: They are frequently designed to integrate seamlessly with other external systems, such as BigCommerce, enhancing efficiency.

BigCommerce 195

BigCommerce Customer Toys Shipping Costs 195

Groove

DECEMBER 18, 2023

Being private, they offer better control over data storage, processing, and backup, ensuring compliance with data protection regulations. Integration Capabilities: They are frequently designed to integrate seamlessly with other external systems, such as BigCommerce, enhancing efficiency.

BigCommerce 195

BigCommerce eCommerce Toys Shipping Costs 195

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. This results in siloed communication and a disjointed customer experience. The benefits of going omnichannel?

Omnichannel 319

Omnichannel Multichannel Multi-channel Customer Retention 319

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. When you’re aiming for success in the retail industry, customer experience makes a world of difference.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Kibo

DECEMBER 8, 2022

As more consumers and B2B buyers favor omnichannel journeys to complete their purchases, it’s more critical than ever for businesses to have an order management system that can support and enhance those experiences. The Forrester Order Management System Landscape, Q4 2022 breaks down OMS vendors based on the following criteria: .

Management 62

Management B2B B2C Fulfillment 62