Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. By implementing a CRM solution, small retailers can compete.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

FEBRUARY 26, 2024

Ideally, this data should be productively used to create better, more personal experiences for consumers. Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. The tide is turning.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Smile.io

APRIL 12, 2024

Doubling down on reliability  On the backend, we’ve overhauled how and where profile data and events are synced. This helps the initial integration setup go faster and smoother, meaning data and events appear in Klaviyo much quicker.  Dynamic events data.  ” you ask.

Events 81

Events Customer Loyalty Reference Shopify 81

Groove

JULY 21, 2020

Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Segment and automate these campaigns based on user behavior, and create personalized blocks to meet customer needs. Interacting uniquely with each customers helps to instill trust in your brand and build customer loyalty.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. Is it user-friendly? 

Customer Loyalty 82

Customer Loyalty Merchant Services Shopify Shipping Costs 82

Optimizely

JUNE 10, 2020

And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty? Many Sephora shoppers seek out the Rouge (top tier loyalty membership level) as a badge of honor.

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Retail TouchPoints

FEBRUARY 28, 2023

Put simply, Marketing in the Moment is the next evolution in personalization and a way for retailers to connect with their customers using all the information available to them in the most effective way possible. Current weather, seasonality, sporting events and community events are all examples of what makes up the environmental context. 

Retail 289

Retail Books Consumer Social Media 289

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 278

Social Media Consumer Information Marketing 278

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Conduct frequent employee education sessions.

Payment Services 264

Payment Services Retail Electronics Information 264

Wiser

APRIL 26, 2022

Visual merchandising strategies like marketing displays in-store or online can draw in customers and increase foot-traffic. The same can be said for carefully planned sales and clearance events. Customer experience will also improve, leading to an increase in returning shoppers. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. During today’s event, Zaius will share the Service-led Retail story on stage at 2pm.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

MagentoBrain

MAY 23, 2023

It provides customers with rewards for repeat purchases, which can help increase their attachment to your brand. A well-designed loyalty program can also help you collect valuable customer data and insights, which can inform your marketing and sales strategies.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 85

Customer Loyalty eCommerce Customer Merchant Services 85

Smile.io

NOVEMBER 29, 2023

  🧲 “A lot of companies in this space don’t really fight to win over customers in the long term because they know that customers need the shoes from them rather than the brand needing the customers to buy the shoe. We want to focus on volume, customer loyalty, and retention for the long term.”

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Algopix

JULY 16, 2023

By leveraging the power of the best email marketing software, businesses can engage with their target audience, drive conversions, and boost customer loyalty. This streamlines marketing efforts and enhances customer experiences. Effective email marketing is a game-changer for eCommerce businesses.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. Personalize interactions: Tailor support interactions to individual customer needs and preferences.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

JUNE 24, 2022

In addition to content, brands can give members early access to new products, exclusive tickets to events, and even create a bridge to relevant social causes and organizations. By looking at memberships and subscriptions through a larger, more holistic lens, brands can dig into customer data and build programs that truly resonate.

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. What Customers See ATMs have been in place for decades, with increasing functionality from year to year. This assists with customer data protection and privacy regulations. Remote Management.

Technology 150

Technology Retail Operations POS 150

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Ecommerce Platforms

AUGUST 29, 2022

There’s a “Premium” plan for $49 per month, which supports unlimited referrals and customers, data reports, and dashboards. You also get automated fraud protection, and live chat customer service. You can create a branded loyalty program from scratch and reward your customers however you like for referrals, purchase, and more.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. CUSTOMER RELATIONSHIP AND EVENT MANAGEMENT. Customer Analytics and Marketing: A Must-Have Winery POS Feature . FOOD MENUS.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. It provides a clear snapshot of past business performances, sales trends, and customer behavior patterns.

Retail 41

Retail Operations Information Customer Loyalty 41

MagentoBrain

MAY 4, 2023

It includes access to all of the platform's features, as well as dedicated support and custom data integrations. This allows you to select the data fields you want to include in your report, as well as the visualizations you want to use. This allows businesses to track sales, inventory, and customer data from their online store.

Magento 52

Magento Payment Services Payments eCommerce 52

GetElastic

SEPTEMBER 16, 2021

What exactly is a hybrid customer experience? The hybrid experience is a commerce experience that combines elements of both eCommerce and in-person shopping experiences , whether that’s in-store, at an event, or over the phone. This means businesses can give customers a more seamless, frictionless experience. Why rock the boat?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

What exactly is a hybrid customer experience? The hybrid experience is a commerce experience that combines elements of both eCommerce and in-person shopping experiences , whether that’s in-store, at an event, or over the phone. This means businesses can give customers a more seamless, frictionless experience. Why rock the boat?

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Customer Relationship and Event Management. Customer Analytics and Marketing: A Must-Have Winery POS Feature . Food Menus.

POS 52

POS Payment Services Point of Sale Events 52

Email Audience

JUNE 30, 2021

Don’t only focus on new products and sales events. In this email campaign, it highlighted 2018 Boston Marathon champion, Desiree Linden, who was the first American woman to win the event in over 30 years. They can be in response to someone filling out a form, signing up for an event, a purchase, or something else.

Customer 52

Customer Retail Shipping Costs Events 52

Ecommerce Platforms

MARCH 7, 2022

ShopWired says they can ensure they’re back online within minutes in the unlikely event of a system failure. To that end, your store data is also automatically backed up throughout the day, so you should never lose your entire store! ShopWired also provides a two-stage checkout for customers.

Payment Services 104

Payment Services Shipping Costs Download Shipping 104

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retalon

FEBRUARY 14, 2024

With evidence pointing towards increased customer loyalty and spending triggered by personalized experiences, it’s clear that data insights hold the key to unlocking new levels of engagement and satisfaction among consumers. This kind of personalization can increase customer loyalty significantly.

Retail 41

Retail Operations Management Improvements 41

Korona

MARCH 23, 2023

The same event won’t necessarily work every time, so it’s important to consider factors such as when people are most likely to buy or when other holidays or events may influence online shopping behavior. Increased customer loyalty? Are you looking for increased brand visibility? Growth of sales?

POS 52

POS eCommerce Merchant Services Social Media 52

Retalon

APRIL 27, 2021

In the data-driven paradigm, retail analysts use historical data to forecast sales and identify patterns — a process which has proven to be unreliable for accurately predicting future events. For example, retailers know that a promotional event impacts way more than just the sales of a promoted SKU.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41