Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies.

B2B 208

B2B eCommerce BigCommerce Omnichannel 208

Retail TouchPoints

FEBRUARY 28, 2023

Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 239

Retail Books Consumer Social Media 239

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? This way, your customers always get accurate answers. Benefits of Omnichannel Customer Support.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

FEBRUARY 17, 2023

And in today’s omnichannel environment, that change is happening faster than ever. Lesson 3 Marketing teams should always be learning about their customers: Data is the linchpin for deep customer understanding and more agile marketing practices. One truly can’t exist without the other,” she said. “I

Marketing 268

Marketing Customer Loyalty Omnichannel eCommerce 268

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Appointments allow you to keep the lights on and effectively schedule staff,” said John Federman, CEO of JRNI in an interview with Retail TouchPoints. “It

Retail 265

Retail Beauty and Health Books Omnichannel 265

Wiser

APRIL 26, 2022

Merchandising is obviously an essential part of retail, but keeping your strategy up-to-date and profitable is difficult in a growing competitive market. There is a number of merchandising challenges that retailers are facing. As we move further into modern retail, many businesses are also implementing online merchandising strategies.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. The possibilities appear to be endless. This helps minimize stockouts or overstocks during peak seasons.

eCommerce 190

eCommerce Order Fulfillment Fulfillment Multi-channel 190

365 Retail

JUNE 7, 2023

Amperity , the leading enterprise customer data platform (CDP) for consumer brands, has announced Forever 21 has selected Amperity to ‘maximise the value’ of its omnichannel customer data. With Amperity, Forever 21 will be able to provide more relevant, personalised customer experiences.

Customer Experience 70

Customer Experience Customer Customer Data Customer Loyalty 70

365 Retail

MAY 1, 2024

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. Most offer omnichannel support so you can access them via phone, mobile app, live chat, social media, or email—cutting response times dramatically. Data Analytics and Insights Knowledge is power, especially in ecommerce.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. In 2024, global retail ecommerce sales are expected to reach $6.3 has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Message Delivery Our omnichannel strategy keeps your brand front and center for your audience, regardless of their preferred device.

Customer Loyalty 111

Customer Loyalty Conversion Optimization Shopping Carts Technology 111

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. Omnichannel is Still Tough to Achieve.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

365 Retail

DECEMBER 7, 2021

Starting a retail business can be challenging nowadays due to the amount of competition you face, especially in online sales. Read on to learn more in our guide to 7 trends you should try and tap into when starting a retail business today. Creating a Seamless Omnichannel Customer Experience. Relaxation Products.

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

Retail TouchPoints

SEPTEMBER 17, 2020

Today’s retail CMO is responsible for the entire customer experience — not just branding and messaging. With this accountability comes the need to think deeply about how all customer touch points connect to deliver an agile, profitable and personal experience that resonates with each and every customer. Let’s take a look.

eCommerce 174

eCommerce Mobile Channel Customer Loyalty 174

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 136

Consumer Payment Services Fulfillment Multi-channel 136

Kibo

DECEMBER 14, 2021

Millennials make up a significant and large part of today’s retail environment. To meet the demands of this unique consumer and help capture the generation’s growing spending power, retailers must continue to invest in new technologies and digital shopping experiences.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Ecommerce Platforms

JULY 9, 2022

With Shopify POS Lite, the features you get include: Connection to integrated payment hardware options with Shopify Payments Non-payment integrations with retail hardware (such as cash drawers and receipt printers) Customizable smart grid environment for adding the products, discounts, and features you access most often to your home screen.

POS 180

POS Shopify Payment Services Shipping Costs 180

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Both types of players are now omnichannel retailers in response to rising consumer demand for multiple buying channels.”

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 88

Customer Customer Retention Social Media X-cart 88

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The Power of Post-Purchase CX Post-purchase issues tend to drive customers away.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Optimizely

APRIL 5, 2018

It’s a slight understatement to say that retailers are struggling. There were 21 retail bankruptcies in 2017 alone — dubbed the “retail apocalypse” — and there doesn’t seem to be a turnaround in sight. However, it isn’t all bad news for the CPG brands who rely on retail partners.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Smile.io

AUGUST 1, 2022

The good news is that you're probably already using two powerful channels to retain customers⁠—email and SMS. Here are five ways you can use both channels  to increase retention and keep your customers around for life. An omnichannel strategy means email and SMS keep your communications in one place.

Merchant Services 75

Merchant Services Marketing Payment Services Omnichannel 75

Retalon

APRIL 27, 2021

How is retail digital transformation changing the industry? Retail digital transformation has fundamentally changed the way retail works, from the structure of internal operations to customers’ expectations of the retail experience. The top ways digital transformation is changing retail.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 239

Customer Loyalty Retail Shipping Costs Financial Services 239

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Amazon’s operating model is centered on the customer. Lesson #2: Automation + Human Insight = Success.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Omnisend

APRIL 26, 2021

With online sales representing over 90% of the growth in the ecommerce furniture industry, these are really exciting times for retailers! As a retailer, now is the right time to think about adopting AR into your own business. Some more IT-literate retailers might find the platform too restrictive and crave more flexibility.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Ecommerce Platforms

OCTOBER 4, 2022

For example, you can: Create coupons and discount codes Display countdown timers to create a sense of urgency on your website Use affiliate links to transform loyal customers into brand ambassadors. Benefit from omnichannel selling by managing multiple sales channels simultaneously. Data Analytics. Sales Channel Management.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

Sailthru

JUNE 12, 2018

What then, prevents shoppers from becoming loyal customers? Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Yes, that can be a technology problem.

Customer 60

Customer Customer Retention Omnichannel Technology 60

GetElastic

SEPTEMBER 16, 2021

These hybrid experiences are driven by an integrated ecommerce strategy and solution that allows companies to carry not only brand messaging, marketing tactics, and product information across channels, but also customer data. This means businesses can give customers a more seamless, frictionless experience. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

These hybrid experiences are driven by an integrated ecommerce strategy and solution that allows companies to carry not only brand messaging, marketing tactics, and product information across channels, but also customer data. This means businesses can give customers a more seamless, frictionless experience. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Similarly, 52% of retailers wanted to improve their POS systems. In order to build customer loyalty, personalization is now the best way to meet most people’s expectations.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Omnisend

DECEMBER 7, 2021

The holiday season is a hectic and productive period for ecommerce retailers. With that said, let’s look at some of the best ways to reach out to customers with your after-holiday email campaigns. Your holiday sales and customer data is gold if you can successfully make use of it. Reading Time: 7 minutes.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

Kibo

MAY 20, 2014

Kibo’s Perfect Sync Streamlines Data for Seamless Support When it comes to support, today’s retail customers will not settle for virtual time. They expect knowledgeable assistance from customer support and sales associates in real time. The result is empowered customer support agents and sales associates.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Similarly, 52% of retailers wanted to improve their POS systems. In order to build customer loyalty, personalization is now the best way to meet most people’s expectations.

POS 52

POS Payment Services Point of Sale Events 52

Payoneer

FEBRUARY 22, 2023

Partnering with other reputable brands in your industry can help build credibility and customer trust. Offering personalized and customized products or services can help differentiate your brand from competitors and increase customer loyalty.

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26