Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 231

Retail TouchPoints

OCTOBER 5, 2021

Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 Brands and retailers need to rethink what it means to provide that level of service and convenience now that expectations have changed. times more likely to stay loyal to brands that deliver a great experience.

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Omnichannel Customer Loyalty B2C B2B 258

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. Barbara Connors. “We

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Customer Loyalty Customer Beauty and Health eCommerce 258

Digital Doughnut

FEBRUARY 6, 2023

Omnichannel retailing refers to the practice of providing customers with a seamless shopping experience across multiple channels, such as brick-and-mortar stores, online marketplaces, social media platforms, and mobile apps.

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Omnichannel Social Media Customer Loyalty Retail 98

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Creating a Frictionless Returns Process.

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Omnichannel Payment Services Specialty Retailers Customer Loyalty 178

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. How can contextual commerce improve loyalty? Contextual commerce 2.0.

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Customer Loyalty Improvements Customer Merchant Services 191

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. For example, say you try on a white button-down in-store. Here’s how.

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Consumer Omnichannel Retail Technology 240

Retail TouchPoints

NOVEMBER 8, 2023

“However, our strength as a grocery retailer in the U.S. is the true omnichannel experience — a combination of online and in-store — where we have leading brands and market share, strong store density and online presence, and a deep heritage of customer loyalty and relationships.

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Food and Beverages Omnichannel Customer Loyalty Customer 273

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

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Customer Loyalty eCommerce Customer Shipping Costs 130

SheerID

MARCH 14, 2024

Boost sales & loyalty with an Omnichannel Rewards Strategy. Learn to offer exclusive discounts across multiple channels, engage communities & stand out.

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Omnichannel Channel Customer Loyalty Blog 88

Retail TouchPoints

JANUARY 5, 2022

“Experiential retail” is a phrase that has gotten a lot of play over the past few years. But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully.

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Retail Omnichannel Social Media Consumer 285

Retail TouchPoints

MARCH 26, 2021

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. Here are a few examples of how technology enhances customer experience and strengthens brand value. Distributed Order Management Technology for a Unified Customer Experience.

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365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

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Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

DECEMBER 27, 2021

With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? Divergence in Practices Among Retail Subsegments. A key driver of a retailer’s carbon usage is energy in its brick-and-mortar stores. Engaging the Supply Chain.

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Retail Supplies Customer Loyalty Fashion 353

SheerID

MARCH 14, 2024

The new offering expands SheerID solutions for Omnichannel retail to high-value communities like students, teachers, the military, and more.

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Omnichannel Retail Customer Loyalty Customer 158

Retail TouchPoints

FEBRUARY 28, 2023

Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors. Seizing the Moment That opportunity lies in the retail loyalty program.

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Omnisend

JUNE 28, 2021

The great thing about personalization is that it isn’t one-sided—personalization has benefits to the buyer as well as the ecommerce retailer. You also want each of these points to work together so that your omnichannel messaging, browsing data, landing pages and recommendations all complement one another, and drive to the same goal.

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Customer Loyalty eCommerce Customer Recommendation 151

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

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B2B eCommerce BigCommerce Omnichannel 237

Smile.io

JANUARY 27, 2022

DICK’S Sporting Goods and Nike recently announced they would be taking their long-standing business relationship to the next level by partnering on customer loyalty. Customers of DICK’S and Nike can now link their DICK’S’ ScoreCard and Nike Membership loyalty program accounts to unlock exclusive products, events, and offers.

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Sporting Goods Customer Loyalty Customer Events 84

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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Shipping Costs Customer Experience Supplies Improvements 251

365 Retail

MAY 16, 2024

Superdrug has announced an investment into its bricks-and-mortar retail footprint, with plans to open 25 new stores in 2024, as it celebrates its 60th year on the British high street. The retailer is enhancing the physical shopping experience for customers with larger and improved store formats in prime retail destinations.

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Beauty and Health Retail Customer Loyalty Omnichannel 62

Retail TouchPoints

APRIL 14, 2023

Walmart is parting with the menswear brand at a significant loss — the retail giant acquired Bonobos for $310 million in 2017 as part of a successful push to boost its digital sales. The deal marks the first joint acquisition made by WHP Global and Express since finalizing their strategic partnership earlier in 2023.

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Omnichannel Customer Loyalty Operations Definition 238

Retail TouchPoints

JANUARY 11, 2023

It all started as a joke,” Earle admitted in a recent interview with Retail TouchPoints. “My He will share his lessons in entrepreneurship, brand strategy and community building during the Retail Innovation Conference & Expo taking place June 13-15, 2023 at McCormick Place in Chicago. Photo credit: Johnny Cupcakes.

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Retail Social Media Customer Loyalty Travel 250

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? This way, your customers always get accurate answers. Benefits of Omnichannel Customer Support.

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Omnichannel Live Chat Customer Social Media 148

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. An omnichannel future based on experientialism.

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Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

OCTOBER 12, 2020

It’s easy to see why Retail TouchPoints and RetailX chose “The Big Acceleration” as the theme for the 6 th annual Retail Innovation Conference (#RIC20), being held virtually Oct. That’s because the coronavirus pandemic has, for better or worse, dramatically sped up a number of long-brewing retail trends. 13 at 5:45 pm (ET).

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eCommerce Omnichannel Customer Loyalty Fulfillment 285

Retail TouchPoints

FEBRUARY 18, 2021

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Appointments allow you to keep the lights on and effectively schedule staff,” said John Federman, CEO of JRNI in an interview with Retail TouchPoints. “It

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Retail Beauty and Health Books Omnichannel 294

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

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Customer Experience Retail Customer eCommerce 98

Retail TouchPoints

JUNE 8, 2023

After more than a year of hype (followed by hype fatigue), experts and practitioners are split on whether the metaverse and Web3 will have a meaningful impact on the retail industry. The D2 Summit: Retail Edition is a co-located conference at the Retail Innovation Conference & Expo , which is taking place June 13-15, 2023 in Chicago.

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Technology Customer Loyalty Omnichannel Consumer 258

Retail TouchPoints

MARCH 10, 2021

Retailers that were positioned to handle massive last-mile volumes generated by a digital-first holiday posted strong results, with Amazon once again leading the way. billion , an all-time quarterly high that marked the first time the retailer cracked $100 billion in revenue. Amazon’s Q4 revenue hit $125.56

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Fulfillment Omnichannel Apparel Order Fulfillment 265

Retail TouchPoints

APRIL 16, 2021

The “new normal” may be here to stay, with retailers and consumers alike embracing the new, online-driven landscape of the retailer sector. Even before 2020, brick-and-mortar retailers had been fighting a fierce battle against leading ecommerce players. Digitization is Rewriting the Rules of Retail.

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POS Retail Information Customer Loyalty 221

Retail Technology Review

SEPTEMBER 19, 2017

Poor payments experience at the checkout is the weak link in connected customers' omnichannel shopping experiences, causing retailers lost conversions and customer loyalty, a new report from KPS, a transformation agency, reveals.

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Omnichannel Customer Loyalty Customer Retail 101

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. It’s a recurring highlight in Sailthru’s annual Retail Personalization Index that digital and in-store experiences should be linked… but in most cases, they aren’t. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile.

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Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

FEBRUARY 17, 2023

And in today’s omnichannel environment, that change is happening faster than ever. But as brands navigate rising acquisition costs and wavering customer loyalty, D’Arcy believes they need to balance both methods to see true returns on their effort. One truly can’t exist without the other,” she said. “I

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Marketing Customer Loyalty Omnichannel eCommerce 287

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. virtual reality). 74% of U.S.

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Technology Retail Customer Experience Presentation 273

Wiser

MARCH 7, 2024

With the global pandemic acting as a catalyst for change, retailers have been thrust into a new realm of challenges and opportunities. A recent panel hosted by Wiser Solutions shed light on these critical developments, bringing together top retail leaders across the industry.

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Retail Technology Customer Experience Operations 78

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. This means enabling both order fulfillment and returns through various locations and methods, such as in your own or affiliate brick-and-mortar retail stores, as well as through digital stores. Simplify inventory management. Conclusion.

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Omnichannel Blog Merchant Services eCommerce 85