Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. Connors: One big one that we think will last is the phenomenon of more people cooking at home , although the reasons behind the trend have evolved. Barbara Connors. “We

Customer Loyalty 276

Customer Loyalty Customer Beauty and Health eCommerce 276

Retail TouchPoints

JANUARY 24, 2024

Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers. This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels.

B2B 259

B2B eCommerce BigCommerce Omnichannel 259

Optimizely

FEBRUARY 11, 2020

At the same time, customer loyalty grabs whitepaper headlines and dominates trade show breakout session discussions. Hannah Jarrett of True Fit joins Point Line Trend to share a few important considerations when engaging these active non-buyers, and how to convert them into your newest buyers. And you already know them.

Customer Loyalty 243

Customer Loyalty Consumer Customer Blog 243

Forrester eCommerce

JUNE 8, 2018

What are the CX trends that will impact customer loyalty and help you build competitive advantage? Look at what China reveals about the future of customer experiences. Until only a few years ago, most CX pros would have scoffed at talks of China as an innovator. But this has changed at breathtaking speed.

Customer Experience 284

Customer Experience Customer Customer Loyalty 284

RTP blog

APRIL 23, 2018

In their analysis of shopper trends over the recent holiday period, ShopperTrak reported Americans are spending more online — an increase of 18% compared with the previous year. Also due to the freedom of online shopping , a customer is only one click away from buying a product from a competitor. What Is Customer Loyalty?

Customer Loyalty 150

Customer Loyalty Customer Social Media Games 150

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel. How can contextual commerce improve loyalty?

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Digital Doughnut

SEPTEMBER 29, 2023

Explore the essential customer service marketing trends that can transform your strategy and boost customer loyalty. Create an impactful customer experience.

Customer 96

Customer Marketing Customer Loyalty Customer Experience 96

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. . The metaverse will build on this trend.

Customer Loyalty 81

Customer Loyalty Customer Games Multichannel 81

Retail TouchPoints

FEBRUARY 1, 2021

The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in their daily lives. So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021?

Customer Experience 319

Customer Experience Customer Omnichannel Social Media 319

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 304

Consumer Shipping Costs Customer Retention Information 304

Dynamic Action

JANUARY 16, 2024

Summary With increased digitalization, hyper-personalization, and the disruption of the historical trend curve, trend tracking has become more and more difficult. Staying competitive in the retail landscape requires embracing a retail analytics solution for accurate, real-time insights into what’s trending.

Social Media 62

Social Media Retail Customer Loyalty Information 62

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

Prisync

AUGUST 24, 2022

What are some of the most successful technologies that will be shaping the E-Commerce loyalty programs in 2018 and beyond? Find out more in this post.

eCommerce 76

eCommerce Customer Loyalty Customer Technology 76

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 242

Omnichannel Social Media Customer Loyalty Customer Experience 242

Sailthru

JANUARY 19, 2023

It’s factors like these that are why we have commissioned our fourth consecutive annual study, surveying over 6,000 global consumers to find out the trends and attitudes in personalization, privacy, messaging, advertising, brand loyalty and the rising cost of living. Earning this customer loyalty demands more than just rewards.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Forrester eCommerce

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 365

B2B Operations Marketing Customer Loyalty 365

GetElastic

AUGUST 18, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. 59% of customers prefer not to interact with a sales representative.

B2B 145

B2B eCommerce Payment Services Marketing 145

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 256

Shipping Costs Improvements Live Chat Retail 256

Forrester eCommerce

NOVEMBER 28, 2023

Use our tips to help your email programs will perform better and grow your long-term customer loyalty this holiday season.

Customer 251

Customer Customer Loyalty Marketing B2C 251

365 Retail

DECEMBER 12, 2022

Karel Schindler, CEO of ROI Hunter outlines four trends that retailers cannot afford to ignore next year: 1) Discount doubt: Consumers will wise up. The post Discount disbelief, returns charge debate, and customer loyalty at a premium. Consumer expectations for 2023 appeared first on 365 RETAIL | Retail Technology News.

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

365 Retail

MARCH 8, 2023

As one of the world’s largest e-commerce markets in terms of sales, retailers and brands should look to China to keep on top of key trends, innovations, and consumption behaviours. The post Top 5 China Ecommerce trends to watch in 2023 appeared first on 365 RETAIL | Retail Technology News. of all retail sales online.

eCommerce 72

eCommerce Outdoor eCommerce Marketing Hobbies 72

Digital Doughnut

FEBRUARY 6, 2023

The goal of omnichannel retailing is to create a consistent brand experience and make it easy for customers to shop whenever and wherever they want. This approach allows retailers to better connect with their customers, increase sales, and improve customer loyalty.

Omnichannel 98

Omnichannel Social Media Customer Loyalty Retail 98

Retail TouchPoints

FEBRUARY 28, 2022

The NFT space is heating up, and brands across the retail realm are eager to show their innovation in the quickly blossoming category. Just look at the Super Bowl’s roster of advertisers for a small sampling of the diverse brands diving head-first into the metaverse. As demand on the brand side increases, so does demand on the creator side.

Consumer 318

Consumer Social Media Arts Retail 318

Retail TouchPoints

SEPTEMBER 22, 2022

If someone constantly goes into a store that doesn’t carry their size, or is met with styles that aren’t really considered “on-trend” wherever they live, it’s more than likely that they won’t return. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. All in all, localization is key.

Customer Loyalty 306

Customer Loyalty Social Media Customer Experience Fashion 306

RTP blog

MARCH 12, 2018

With these new formulas for success come new considerations and pitfalls for retailers to consider as they innovate and strive to understand how different channels and customer touch points interact. Based on experience working with leading retailers globally, here are four retail trends to watch.

Retail 150

Retail Subscription eCommerce Platforms Specialty Retailers 150

Retail TouchPoints

MARCH 8, 2024

In his new role he’ll be responsible for driving brand awareness and customer loyalty as Lidl continues to grow its U.S. Michael Chao, who will report to Kerr, has held senior marketing roles for retailers including Dollar General, Joann Stores and Walmart. business.

Customer 277

Customer Customer Loyalty Customer Experience Marketing 277

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. That trend must change, and it’s up to companies to change it. The tide is turning.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

MARCH 20, 2024

In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty. This approach focuses on understanding and addressing the customer’s needs rather than pushing for a sale. These needs include information on current trends, knowledge about the customer (e.g.

Small Business Retail 274

Small Business Retail Recommendation Consumer Customer Data 274

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 356

Customer Loyalty Operations Improvements Customer Experience 356

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Korona

SEPTEMBER 29, 2022

In order to stay relevant and optimize your shop’s efficiency and revenue, you’ll need to keep up with convenience store industry trends. KORONA POS gives you the opportunity to analyze sales trends by season, by store (if you have multiple locations), by profitability, and countless other retail KPIs. Utilize Reports And Analytics.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52

GetElastic

DECEMBER 9, 2020

Mobile self-checkout and curbside pickup are just a couple of examples of recent contactless shopping trends that have become the norm. Is your business set up to take advantage of these trends? Keep reading below to uncover the top 5 trends Gartner predicts will permeate the market and transform digital commerce.

Payment Services 113

Payment Services Payments B2B B2C 113

Wiser

MAY 6, 2024

Retailers are constantly required to adjust to changing market trends, consumer preferences, and competitive dynamics. Strategic Use: Keeping an eye on BSR trends helps retailers spot products that are gaining momentum, making them prime candidates for boosting assortment due to their increasing popularity.

Shipping Costs 78

Shipping Costs Retail Shipping Customer Loyalty 78

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

SEPTEMBER 21, 2023

For Brands: The Uncharted Gold Mine of Post-Purchase If you’re a brand, consider this: a study once highlighted that while 80% of businesses believe they provide superb customer service, only 8% of customers agree. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

AUGUST 23, 2023

The retail landscape has dramatically changed over the last few years, and one emerging trend appears to be here to stay. Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Loyalty must adjust to meet those evolving consumer expectations.

Travel 236

Travel Clothing Technology Customer Loyalty 236