ESW

SEPTEMBER 3, 2018

International eCommerce has grown dramatically in recent years, and the trend is likely to continue. Accenture reports a compound annual growth rate of nearly 30 percent from 2014 to 2020 for cross-border eCommerce. But those retailers who embrace cross-border eCommerce will, in fact, rule the world.”.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Retail TouchPoints

JANUARY 11, 2021

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack.

Small Business Retail 231

Small Business Retail Retail eCommerce Social Media 231

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

eCommerce 196

eCommerce Shipping Costs Retail Recommendation 196

ESW

FEBRUARY 29, 2024

In an environment that makes everything – including international ecommerce expansion – seem like only a matter of pressing a button, brands need to know the reality. While it’s true that deploying existing resources is a cost-saver, in international ecommerce, that savings is only temporary.

Payment Services 88

Payment Services eCommerce Shipping Costs Payments 88

GetElastic

MAY 20, 2022

We’ve put together sixteen quadrants of top eCommerce vendors in these categories: eCommerce platforms, Search, Payment, Loyalty/Rewards, CMS, CRM, PIM, Conversational Commerce/Chatbots, ERP, Email Marketing, Social Media, System Integrators, Tax, Analytics, & OMS.?? ?. eCommerce Platforms: Adobe Commerce Cloud (Magento)?.

eCommerce 60

eCommerce Payment Services Social Media Demo 60

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Mobile commerce is the future of ecommerce.

Mobile 303

Mobile Customer Data Recommendation Fashion 303

Retail TouchPoints

MARCH 5, 2024

But what works for ecommerce giants like Amazon and Walmart won’t work for Main Street, and with opportunities for small- to medium-sized retailers ripe for the taking, it’s never been more critical to get in-the-know. First-party customer data. billion in digital spending in 2022 alone. Value proposition.

Retail 239

Retail Customer Data Channel Arts 239

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). And no ecommerce technology comes closer does that better than checkout-less shopping. To find out more about cloud-based ecommerce technologies, visit elasticpath.com.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). And no ecommerce technology comes closer does that better than checkout-less shopping. To find out more about cloud-based ecommerce technologies, visit elasticpath.com.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

ROI Revolution

JUNE 6, 2022

To give you a picture of the current D2C ecommerce landscape, we conducted a survey of over 170 digital marketing professionals from a wide range of industries and company revenue. In this article, dive into the data behind direct to consumer marketing and how your brand can leverage D2C for profitable growth. D2C grew 45.5%

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Elsner

MAY 21, 2020

In today’s fast-paced market, the majority of the customers are turning to B2B Ecommerce stores to purchase their products directly. B2B customer experience has improved, but the consumers are waiting for stores to buck up and fulfill their expectations. Below are some strategies for B2B Ecommerce stores: 1.

B2B 78

B2B eCommerce Improvements B2C 78

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

NOVEMBER 9, 2023

Businesses perceive geopolitical tensions as the foremost threat to the global economy, according to an Oxford Economics survey. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

Retail 254

Retail BigCommerce eCommerce Platforms eCommerce 254

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner.

Multi-channel 201

Multi-channel POS Customer Data Mobile 201

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes.

eCommerce 158

eCommerce Retail Technology Customer Data 158

Forrester eCommerce

JANUARY 10, 2022

Customer data platforms (CDPs) are among marketers’ top marketing technology (martech) priorities in Asia Pacific (APAC).

B2C 195

B2C Customer Data Technology Marketing 195

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

X-cart 67

X-cart eCommerce Marketing Live Chat 67

Kissmetrics

MARCH 5, 2021

Databox pulls your data into one cohesive place so you can track performance and see real-time insights. If you’re interested in taking a deeper dive into your KPI benchmarks and building your own custom data dashboard, then Databox is a great choice. Survey Monkey. Are you just getting into the survey creation game?

Marketing 287

Marketing Multi-channel Social Media Channel 287

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

GetElastic

SEPTEMBER 2, 2021

I recently joined Elastic Path in January of 2021, where I am really enjoying working in the eCommerce market and learning a ton. While I had some exposure to eCommerce in my past, specifically when I managed the Lenovo account as consultant, I constantly find myself internalizing how eCommerce impacts B2B account managers.

B2B 141

B2B Management eCommerce B2C 141

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. More customer data from direct interaction with consumers . Connect Your Products to More Channels .

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

Inflow Insights

OCTOBER 4, 2021

update is How it’s affecting our clients’ Facebook campaigns And which strategies we’re using for our eCommerce clients. While it’s not as detailed as past ROAS data, it can provide a fuller picture of where your paid social advertising dollars are working, in conjunction with your other digital marketing efforts.

eCommerce 112

eCommerce Recommendation Social Media Events 112

Kissmetrics

SEPTEMBER 14, 2020

According to a Weebly survey , 75% of online shoppers said product images are very influential in their decision process. But, Google is beginning to give the e-commerce giant a run for its money, particularly now that listings are free. Have you tried Google Shopping Actions for your e-commerce store? Conclusion.

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

Optimizely

JUNE 10, 2020

It can cost 5x more to attract a new customer than to retain an existing one, according to Forbes. And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty?

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

ChannelAdvisor

MARCH 10, 2022

While most brands previously saw e-commerce as one channel in their go-to-market strategy, it now consists of a multitude of channels — each with its own complexities from costs of listing to storage to fulfillment. More customer data from direct interaction with consumers . Connect Your Products to More Channels .

Multichannel 98

Multichannel Channel Shipping Costs Drop Ship 98

BigCommerce

JUNE 20, 2017

We’ve found 162 of the best ecommerce web designs that convert. Best Ecommerce Site Design of 2017. Here are the best ecommerce site designs of 2017. Want to see the best ecommerce site designs of 2016? As told to BigCommerce by Arthur Maitre, Ecommerce Manager at Native Union. 16 Experts on Ecommerce Site Design.

eCommerce 379

eCommerce BigCommerce eCommerce Design Mobile 379

Omnisend

NOVEMBER 13, 2023

Reading Time: 13 minutes It’s a common belief that displaying an email address on an ecommerce site is sufficient for customer communication. A contact form ensures that customer inquiries are consistent and easy to manage. This will help ensure your ecommerce site is equipped for optimal customer communication.

Payment Services 88

Payment Services eCommerce WooCommerce Document 88

Ecommerce Platforms

APRIL 30, 2020

You’ll have to get in touch with SendinBlue’s sales department for a custom quote. SendinBlue makes it easy to send transactional email and has interesting features for eCommerce owners. For example, you can easily segment your list based on customer behaviour on your site and send them personalized offers. Who It's For.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Retail TouchPoints

JULY 28, 2022

In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. How Can Businesses Bring Virtual Try-Ons to Their Customers? Keep customer data safe. Biometric laws, if they apply, require physical and digital security measures to safeguard biometric data.

Retail 220

Retail Customer Data Information Consumer 220

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. Essentially, this is a simple model: customer + contexts = action.

Retail 238

Retail Books Consumer Social Media 238

Ecommerce Platforms

MARCH 8, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

Ecommerce Platforms

MARCH 4, 2023

Live chat software has quickly become an essential tool for ecommerce businesses. In today's digital world, customers expect fast, convenient, and streamlined support. To keep up with customer demands, ecommerce stores must offer efficient service options. What Exactly is Ecommerce Live Chat?

Live Chat 104

Live Chat eCommerce Shipping Costs Payment Services 104

RTP blog

AUGUST 16, 2017

A recent consumer survey from JDA revealed that consumers don’t expect special or unique experiences when shopping in stores. Like Adam said, if the customers are signing on for quick, recurring purchases, make sure their time with you is quick and painless.

Omnichannel 150

Omnichannel Retail eCommerce Platforms Fulfillment 150

RTP blog

APRIL 16, 2018

E-Commerce retailers know that screening transactions for fraud is critical to preventing losses. What many overlook is that by screening all customer orders — not simply the ones that raise fraud flags — they can not only do a better job of stopping fraud, they can also better serve their best customers.

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

Retail TouchPoints

SEPTEMBER 28, 2021

Specific departments — from marketing to customer experience and ecommerce — will need to own their respective data strategies and ensure they comply. In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data.

Consumer 242

Consumer Customer Experience eCommerce Technology 242

Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

Customer Experience 256

Customer Experience Customer Channel Omnichannel 256

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 Assistive customer service. And there’s plenty of money at stake.

Merchant Services 259

Merchant Services Shipping Costs Retail Social Media 259