Retail TouchPoints

AUGUST 5, 2024

Conversational commerce, by contrast, is more rooted in the in-store shopping experience of a concierge or salesperson individually selling to a customer. Conversational commerce can operate through several platforms and take on multiple modes. Perhaps more important than customer data, however, is a unified product record.

Live Chat 273

Live Chat Customer Experience eCommerce Recommendation 273

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Current customer Albertsons Cos. and all of those have a data and analytics element, which is what we’re helping them figure out.”

Merchant Services 284

Merchant Services Supplies Retail Customer Data 284

Retail TouchPoints

JUNE 5, 2024

AI ’ s Current Impact on Retail In many ways, AI enables ecommerce companies to understand customers more deeply, engage them intelligently, fulfill demand efficiently and modernize the shopping experience. But when it’s trained on the right data, AI shines. The end result? Raj De Datta serves as Co-founder and CEO of Bloomreach.

eCommerce 282

eCommerce Recommendation Customer Experience Technology 282

Retail TouchPoints

MAY 31, 2022

This goes for the lessons learned by retail brands as they operated through one crisis-induced challenge after the next, navigating the ups and downs of the pandemic as best they could, while meeting unprecedented customer demand. AI-powered personalized recommendations. Mobile search optimization.

Mobile 326

Mobile Customer Data Recommendation Fashion 326

Retail TouchPoints

MARCH 30, 2021

Asian online fashion and lifestyle website Zalora is deploying the Algonomy Hyper-Personalization Suite to offer real-time, personalized interactions across all touch points on its customers’ digital journey, including search, content, browse and product recommendations.

Mobile 246

Mobile eCommerce Accessories Apparel 246

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations.

Retail 339

Retail Customer Experience Technology Customer Data 339

Retail TouchPoints

JULY 14, 2023

It’s still early days, but AI advancements have the potential to fundamentally change ecommerce operations by drastically improving order fulfillment practices and bridging the ever-significant personalization gap forming between the online and offline realms. This helps minimize stockouts or overstocks during peak seasons.

eCommerce 239

eCommerce Order Fulfillment Fulfillment Multi-channel 239

Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization. The Solution.

eCommerce 260

eCommerce Consumer Merchant Services Recommendation 260

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner.

Multi-channel 245

Multi-channel POS Customer Data Mobile 245

Retail TouchPoints

MARCH 28, 2023

“We are thrilled to debut this market-first initiative, allowing our advertisers to reach Dollar General customers via Meta placements while utilizing our opted-in first-party data,” said Charlene Charles, Head of DG Media Network Operations in a statement.

Customer 291

Customer Customer Data Improvements Marketing 291

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. It leverages hyper-localized search combined with millions of product attributes to recommend products. And there’s plenty of money at stake. trillion in 2026, from $3.3

Merchant Services 274

Merchant Services Shipping Costs Retail Social Media 274

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 251

eCommerce Shipping Costs Retail Recommendation 251

Retail TouchPoints

JANUARY 4, 2023

Beyond the listed menu options, website search bars determine how quickly customers can find specific products and pairings. The search bar can be enhanced with autofill options like “suggested” or “similar” product recommendations. Personalization goes beyond discovery, as well.

eCommerce 289

eCommerce Omnichannel Comparison Shopping Recommendation 289

UpSellIt

MARCH 13, 2024

Understanding Seasonal Trends Ecommerce operates within the broader context of seasonal cycles, with certain times of the year experiencing heightened consumer spending and engagement. From limited-time spring sales to seasonal recommendations, the possibilities for seasonal marketing are endless. Looking for more spring ideas?

Marketing 128

Marketing Gifts Recommendation Clothing 128

Retail TouchPoints

MAY 3, 2023

Businesses that strive to connect with customers share similar pain points. In the case of Lawson, operating a chain of franchise convenience stores with more than 15,000 retail stores in Japan, the company was facing increased complexities in its modernization. As we all know, in marketing, the main goal is to know the customer. “By

POS 265

POS Customer Experience Customer Technology 265

Retail TouchPoints

DECEMBER 13, 2021

For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store. We have customers like IKEA and Sephora using that. That even includes no longer operating [in terms of] “properties.”

Channel 176

Channel Omnichannel Retail Merchant Services 176

RTP blog

JANUARY 17, 2018

Yet, according to the IBM Customer Experience Index 2017 , 79% of brands do not have mobile-enabled associates or do not provide their employees with mobile access to customer information. Consider Florida-based City Furniture, a family owned and operated retailer creating new digital in-store experiences for shoppers.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

lateshipment

OCTOBER 8, 2024

If you’d like to be a part of these succeeding businesses, all you have to do is two things: streamline your operations and exceed your customers’ expectations. TLDR: Effective inventory management is crucial for e-commerce businesses to meet customer demand without overstocking or running into shortages.

eCommerce 130

eCommerce Shipping Costs Merchant Services Fulfillment 130

Kissmetrics

SEPTEMBER 14, 2020

The most common type is operational. And thankfully, companies are integrating more features from the other types of software into operational CRM systems. Before diving into my top recommendations, let’s talk about these different types and what they mean. Operational. Analytical. Collaborative.

Small Business Retail 310

Small Business Retail Document Operations Management 310

UpSellIt

JULY 13, 2023

Each channel operates independently, catering to different customer segments. Omnichannel & Multichannel Key Differences Integration and Consistency: Multichannel retailing lacks integration and operates through independent channels, whereas omnichannel retailing seeks to unify channels and create a connected brand identity.

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Retail TouchPoints

FEBRUARY 23, 2022

Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate. Technology, operations, fixtures, displays and the overall flow of the store will “have to be thought of together and at the same time.

Fulfillment 290

Fulfillment Vend Operations Technology 290

Retail TouchPoints

JULY 5, 2022

Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all. And among those retailers that have both ecommerce and brick-and-mortar operations, nearly half (46%) said that the former is less profitable than the latter. UK, Germany and Australia.

Shipping Costs 316

Shipping Costs eCommerce Retail Merchant Services 316

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Customisation Amazon makes excellent use of customer data.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

JULY 2, 2020

Retailers must first reduce their operating costs in the short and medium term, and tightly control their working capital requirements. This theory is obviously a misleading simplification, and may even lead to strategic errors such as focusing loyalty only on very good customers. and a priority focus on commercial efficiency.

eCommerce 246

eCommerce Retail Omnichannel Operations 246

Retail TouchPoints

AUGUST 29, 2024

That’s why Oksman recommended some tried-and-true tactics to drive acquisition and boost customer data-gathering: “Fall is a great time for sweepstakes and giveaways,” he said. The old playbooks still work, and that [customer] acquisition is gold.” Acquisition costs will go up even more than we’ve seen in the past.”

Shipping Costs 273

Shipping Costs Consumer Shipping Supplies 273

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 237

Customer Loyalty Customer Retail Shipping Costs 237

RTP blog

NOVEMBER 19, 2018

Solutions such as these allow you to give shoppers expert opinions when needed and recommendations in real time. By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. Click here.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 310

Customer Loyalty Customer Consumer Gifts 310

lateshipment

NOVEMBER 26, 2023

Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated. Such customers don’t just keep shopping with you but will recommend your brand to others and are also willing to pay more. Are you one of such businesses? No, it’s all good.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Optimizely

DECEMBER 3, 2019

With the California Consumer Privacy Act (CCPA) going into effect on January 1, 2020 , most of our clients have new responsibilities as a business, and Zaius has responsibilities as your service provider to help you remain compliant in your storage and use of customer data. Identify where your customer data goes.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Data 195

365 Retail

APRIL 3, 2024

Because my data is so disconnected, the AI concierge only has an order associated with my name from two years ago, which was actually a gift. Without a full picture of me, this personal shopper AI is unable to generate accurate insights and ends up sharing recommendations that aren’t helpful.

Customer 73

Customer Outdoor Customer Data Customer Experience 73

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, retailers are expected to prioritize eco-friendly initiatives, from sustainable sourcing and packaging to energy-efficient operations. Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

RetailMinded

MARCH 16, 2024

It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. Let’s explore how you can implement these advancements and see tangible gains in your daily operations.

Retail 98

Retail Point of Sale Operations Technology 98

ESW

JUNE 6, 2024

Minimising returns has become a priority for many brands – especially brands with international DTC operations. If you find yourself dealing with a returns dilemma or want to avoid one altogether, leveraging the power of data analytics may be your answer. The strategic applications of data in reducing return rates are numerous.

Merchant Services 78

Merchant Services Social Media Consumer Electronics Customer Experience 78

ESW

JUNE 4, 2024

Minimising returns has become a priority for many brands – especially brands with international DTC operations. If you find yourself dealing with a returns dilemma or want to avoid one altogether, leveraging the power of data analytics may be your answer. The strategic applications of data in reducing return rates are numerous.

Merchant Services 78

Merchant Services Social Media Consumer Electronics Customer Experience 78

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 95

Marketing Retail Customer Loyalty Games 95

Retail TouchPoints

NOVEMBER 10, 2020

Brands can mitigate against purchases that miss the mark by providing intelligent product recommendations based on the shoppers’ previous buying history, and providing plenty of opportunities for the buyer to get product questions answered before they pull the trigger on a purchase.

Retail 284

Retail Shipping Costs Fulfillment Shipping 284