Retail TouchPoints

AUGUST 16, 2022

Laws and regulations that protect consumer data — such as the EU’s General Data Protection Regulation (GDPR), the removal of third-party cookie support and Apple’s increased privacy protections — are pushing ecommerce operators to find creative new ways to provide successful personalization. The Solution.

eCommerce 255

eCommerce Consumer Merchant Services Recommendation 255

Retail TouchPoints

MARCH 28, 2023

“We are thrilled to debut this market-first initiative, allowing our advertisers to reach Dollar General customers via Meta placements while utilizing our opted-in first-party data,” said Charlene Charles, Head of DG Media Network Operations in a statement.

Customer 288

Customer Customer Data Improvements Marketing 288

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner.

Multi-channel 237

Multi-channel POS Customer Data Mobile 237

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. It leverages hyper-localized search combined with millions of product attributes to recommend products. And there’s plenty of money at stake. trillion in 2026, from $3.3

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

UpSellIt

MARCH 13, 2024

Understanding Seasonal Trends Ecommerce operates within the broader context of seasonal cycles, with certain times of the year experiencing heightened consumer spending and engagement. From limited-time spring sales to seasonal recommendations, the possibilities for seasonal marketing are endless. Looking for more spring ideas?

Marketing 131

Marketing Gifts Recommendation Clothing 131

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 236

eCommerce Shipping Costs Retail Recommendation 236

Retail TouchPoints

JANUARY 4, 2023

Beyond the listed menu options, website search bars determine how quickly customers can find specific products and pairings. The search bar can be enhanced with autofill options like “suggested” or “similar” product recommendations. Personalization goes beyond discovery, as well.

eCommerce 276

eCommerce Omnichannel Comparison Shopping Recommendation 276

Retail TouchPoints

MAY 3, 2023

Businesses that strive to connect with customers share similar pain points. In the case of Lawson, operating a chain of franchise convenience stores with more than 15,000 retail stores in Japan, the company was facing increased complexities in its modernization. As we all know, in marketing, the main goal is to know the customer. “By

POS 254

POS Customer Experience Customer Technology 254

Retail TouchPoints

DECEMBER 13, 2021

For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store. We have customers like IKEA and Sephora using that. That even includes no longer operating [in terms of] “properties.”

Channel 182

Channel Omnichannel Retail Merchant Services 182

UpSellIt

JULY 13, 2023

Each channel operates independently, catering to different customer segments. Omnichannel & Multichannel Key Differences Integration and Consistency: Multichannel retailing lacks integration and operates through independent channels, whereas omnichannel retailing seeks to unify channels and create a connected brand identity.

Omnichannel 103

Omnichannel Multichannel Payment Services Retail 103

Retail TouchPoints

FEBRUARY 23, 2022

Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate. Technology, operations, fixtures, displays and the overall flow of the store will “have to be thought of together and at the same time.

Fulfillment 283

Fulfillment Vend Operations Technology 283

RTP blog

JANUARY 17, 2018

Yet, according to the IBM Customer Experience Index 2017 , 79% of brands do not have mobile-enabled associates or do not provide their employees with mobile access to customer information. Consider Florida-based City Furniture, a family owned and operated retailer creating new digital in-store experiences for shoppers.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

ESW

JULY 6, 2023

So now is the time for brands to evaluate and optimise operations to ensure a strong finish to the year. But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. Customisation Amazon makes excellent use of customer data.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

JULY 5, 2022

Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all. And among those retailers that have both ecommerce and brick-and-mortar operations, nearly half (46%) said that the former is less profitable than the latter. UK, Germany and Australia.

Shipping Costs 304

Shipping Costs eCommerce Retail Merchant Services 304

Kissmetrics

SEPTEMBER 14, 2020

The most common type is operational. And thankfully, companies are integrating more features from the other types of software into operational CRM systems. Before diving into my top recommendations, let’s talk about these different types and what they mean. Operational. Analytical. Collaborative.

Small Business Retail 310

Small Business Retail Document Operations Management 310

365 Retail

APRIL 3, 2024

Because my data is so disconnected, the AI concierge only has an order associated with my name from two years ago, which was actually a gift. Without a full picture of me, this personal shopper AI is unable to generate accurate insights and ends up sharing recommendations that aren’t helpful.

Customer 74

Customer Outdoor Customer Data Customer Experience 74

Retail TouchPoints

JULY 2, 2020

Retailers must first reduce their operating costs in the short and medium term, and tightly control their working capital requirements. This theory is obviously a misleading simplification, and may even lead to strategic errors such as focusing loyalty only on very good customers. and a priority focus on commercial efficiency.

eCommerce 241

eCommerce Retail Omnichannel Operations 241

lateshipment

NOVEMBER 26, 2023

Increase in retention, brand reputation, and consumer spending: A positive post-purchase experience can make customers feel happy, valued, and appreciated. Such customers don’t just keep shopping with you but will recommend your brand to others and are also willing to pay more. Are you one of such businesses? No, it’s all good.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 220

Customer Loyalty Customer Retail Shipping Costs 220

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 304

Customer Loyalty Customer Consumer Gifts 304

RetailMinded

MARCH 16, 2024

It’s time to harness AI in ways that directly enhance operational efficiency and customer interaction. Let’s explore how you can implement these advancements and see tangible gains in your daily operations.

Retail 98

Retail Point of Sale Operations Technology 98

RTP blog

NOVEMBER 19, 2018

Solutions such as these allow you to give shoppers expert opinions when needed and recommendations in real time. By digitizing retail business processes and deploying application performance monitoring in critical areas, you’ll be able to create superior and impactful digital customer experiences. Click here.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, retailers are expected to prioritize eco-friendly initiatives, from sustainable sourcing and packaging to energy-efficient operations. Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs.

Payment Services 99

Payment Services Retail Supplies Omnichannel 99

Optimizely

DECEMBER 3, 2019

With the California Consumer Privacy Act (CCPA) going into effect on January 1, 2020 , most of our clients have new responsibilities as a business, and Zaius has responsibilities as your service provider to help you remain compliant in your storage and use of customer data. Identify where your customer data goes.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Data 195

365 Retail

FEBRUARY 1, 2024

PoS systems are becoming essential for managing everyday commercial operations, from simple payment processing to inventory management and sales analytics in retail companies. In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software.

POS 52

POS Merchant Services Payment Services Customer 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers. AI algorithms analyze customer data to understand preferences, behavior, and purchase history.

Marketing 96

Marketing Retail Customer Loyalty Games 96

Algopix

OCTOBER 21, 2023

By understanding CLV, you can tailor your marketing and customer service strategies to maximize the value of each customer. Operational Metrics Efficient operations are the backbone of any successful eCommerce business. Monitoring operational KPIs ensures smooth order processing and customer satisfaction.

Shipping Costs 119

Shipping Costs eCommerce Customer Retention Social Media 119

Retail TouchPoints

NOVEMBER 10, 2020

Brands can mitigate against purchases that miss the mark by providing intelligent product recommendations based on the shoppers’ previous buying history, and providing plenty of opportunities for the buyer to get product questions answered before they pull the trigger on a purchase.

Retail 289

Retail Shipping Costs Fulfillment Shipping 289

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

Personalize the Shopping Experience: Make customers feel valued and appreciated by personalizing their shopping experience. Offer personalized recommendations based on their preferences and past purchases. Utilize customer data and insights to tailor your marketing efforts and promotions to individual interests.

Retail 77

Retail Outdoor Omnichannel Presentation 77

Wiser

AUGUST 28, 2023

With an optimized retail assortment strategy, focusing on factors such as understanding customer preferences, analyzing market trends, and optimizing inventory management, you can significantly enhance your retail operations and drive business success.

Retail 146

Retail Fashion Information Customer Data 146

365 Retail

NOVEMBER 17, 2023

From AI-driven recommendations to virtual try-ons, technology enhances interaction at every touchpoint. IT solutions enable retailers to gather and analyse customer data, providing insights into preferences and behaviours. Retailers are leveraging technology to create personalised, engaging, and seamless shopping experiences.

Retail 59

Retail eCommerce Customer Experience Technology 59

Algopix

OCTOBER 27, 2023

AI-Powered Customer Service Artificial Intelligence (AI) and chatbots are becoming increasingly sophisticated, and they will continue to transform customer service in eCommerce. In 2024, we can expect AI to handle routine customer queries, offer product recommendations, and even assist in the sales process.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Ecommerce Platforms

JANUARY 27, 2023

On top of that, live chat software usually makes it easy for customer support agents to send links to help articles or product recommendations. All these features better enable you to provide quick but effective customer support while freeing up your agent's time to focus on more complex customer support queries.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104

Kibo

AUGUST 3, 2021

Over the past 6 months, we’ve migrated a host of best-in-class capabilities over from Certona into the Kibo Personalization platform, and today we’ve added Recommendations Preview and Recommendation Strategy Configuration enhancements (AKA Visitor History Settings) to the list. Recommendation Strategy Configuration Enhancements.

Recommendation 62

Recommendation Improvements Information Customer Data 62

Optimizely

FEBRUARY 19, 2021

Assuming you’re running your business with the assistance of a CDP (Customer Data Platform), ESP (Email Service Provider) or CRM (Customer Relationship Management), any one of these programs can be integrated with a direct mail marketing campaign. For the purposes of this blog, let’s stick with the example of the CDP.

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

Retail TouchPoints

OCTOBER 14, 2021

While any breach can be difficult for a brand to handle, it can be particularly devastating for smaller businesses operating with lower margins. Although retailers can and should take all possible preventative measures, there is always an inherent risk to customers’ accounts. With an estimated 2.14

Retail 182

Retail BigCommerce Information Customer Data 182