Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. Retailers must provide compelling reasons for in-store visits, blending digital and physical experiences. This extends beyond apps or digital signage to creating memorable experiences within the store’s space.

Retail 312

Retail Customer Loyalty Social Media POS 312

Forrester eCommerce

NOVEMBER 7, 2022

Our New Report “How Customer Experience Drives Business Growth, 2022” Puts A $-Value On Improving CX By One Point Many CX leaders find it hard to make the case for investing in CX. That’s why Forrester built industry-specific models that demonstrate how CX improvements drive business growth through increased customer loyalty.

Improvements 195

Improvements Customer Loyalty Customer Experience Customer 195

Forrester eCommerce

JANUARY 17, 2024

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

Customer Experience 285

Customer Experience Recommendation Consumer Customer 285

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

Shipping Costs 251

Shipping Costs Payment Services Banking Retail 251

Retail TouchPoints

DECEMBER 26, 2023

While only 14% of boomers report being very satisfied with product imagery, 19% of the general population expresses similar contentment. The report reveals that 40% of baby boomers are highly unlikely to shop again at a retailer if a product does not align with its online image.

eCommerce 243

eCommerce Customer Loyalty Mobile Consumer 243

Omnisend

JUNE 28, 2021

Type of Automation Conv Rate Lift Over Campaigns Welcome 51.94% 700.85% Cart Abandonment 33.89% 422.60% Lapsed-Purchaser 21.27% 227.94% Post-Purchase 18.21% 180.81% Product Abandonment 17.53% 170.22% Browse Abandonment 17.32% 167.01% Birthday 10.57% 62.96% From Omnisend’s Ecommerce Statistics Report 2020. Personalized recommendations.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Focus On Your Customer Experience.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 302

Retail Customer Loyalty Games Reference 302

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. But leadership teams still need to keep an eye on strategies for long-term, profitable growth. You can also incorporate automation within PLM. What do you want to do?

Supplies 235

Supplies Arts Customer Loyalty Fulfillment 235

Retail TouchPoints

SEPTEMBER 11, 2023

As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 247

Technology Point of Sale Customer Experience Customer Loyalty 247

365 Retail

MAY 5, 2023

Highlighting the increasing complexity of meeting the demands of consumers who expect to shop seamlessly across multiple touchpoints, respondents working at omnichannel businesses (92%) were more likely those at pure play ecommerce retailers (84%) to think a branded post-purchase tracking solution would improve their customer experience.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

Supplies 301

Supplies Shipping Costs Customer Loyalty Technology 301

Retail TouchPoints

JANUARY 24, 2024

Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments. BigCommerce’s Global B2B Buyer Behavior Report highlights that 74% of B2B buyers now prefer online platforms for their purchasing needs.

B2B 236

B2B eCommerce BigCommerce Omnichannel 236

Retail TouchPoints

OCTOBER 17, 2023

It’s no wonder companies have been discouraging live contact with customers as much as possible in recent years. And yes, customers are noticing. AI-First Customer Service is the Future AI transforms both the cost and quality of the customer experience through the phone. minutes,” according to TCN.

Customer 259

Customer Multi-channel Channel Customer Experience 259

Retail TouchPoints

APRIL 14, 2023

Walmart’s digital sales have risen steadily since then, including 12% annual growth in fiscal 2022, and it has recently expanded its online offerings to include an ecommerce site and customer experience aimed at SMBs as well as an overall revamp of its digital storefront with an emphasis on discovery.

Omnichannel 237

Omnichannel Customer Loyalty Operations Definition 237

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 230

Shipping Costs Improvements Live Chat Retail 230

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

Retail TouchPoints

JANUARY 23, 2023

While much remains unknown, to reap the benefits that the metaverse offers and to strengthen relationships with customers, companies should focus on these three primary areas. Create superior customer experiences. Creating new channels to connect with customers — channels that promote two-way engagement — is critical.

Improvements 208

Improvements Customer Social Media Retail 208

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 226

Payment Services Retail Point of Sale Supplies 226

Retail TouchPoints

AUGUST 23, 2023

In fact, most consumers (61%) report that they consider their smartphone “very important” while shopping in stores. Technology in lighting, music, visual merchandising and other physical elements helps brands create immersive in-store experiences. Loyalty must adjust to meet those evolving consumer expectations.

Travel 208

Travel Clothing Technology Customer Loyalty 208

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Daily reporting on just the actionable changes in your data.

Retail 301

Retail Customer Data Customer Experience Social Media 301

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Kissmetrics

DECEMBER 21, 2020

However, natural language generation is beneficial for a range of other sectors , including: Finance and data analysis: For report creation Healthcare: For interpreting data and creating medical reports E-commerce and retail: Produce accurate product descriptions and improve the overall customer experience Journalism: Create and update news reports.

Marketing 362

Marketing SEO eCommerce Telecommunications 362

Kibo

JULY 17, 2020

Enter BOPAC (buy online, pickup curbside) a valuable fulfillment option that has allowed thousands of stores to continue serving customers while practicing social distancing. Adobe Analytics reports that curbside surged 208% in the first three weeks in April compared to the year before. Happy customers become repeat customers.

Customer Experience 62

Customer Experience Fulfillment Customer Multichannel 62

Retail TouchPoints

SEPTEMBER 14, 2023

However, just 25% of retailers responding to the 2023 Retail TouchPoints Customer Loyalty and Personalization benchmark survey identified “higher customer charges for formerly free or low-cost services, e.g. shipping and returns,” as a significant challenge to their customer loyalty efforts. “Unemployment is at 3.5%

Shipping Costs 261

Shipping Costs Fulfillment Shipping Customer Loyalty 261

UpSellIt

FEBRUARY 26, 2024

Let’s begin by shedding light on the driving force behind the Remarketing Experience Solution. Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

Customer 150

Customer Customer Loyalty Social Media Recommendation 150

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program. There are many reasons to migrate your loyalty program to a new software. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

RetailMinded

MAY 17, 2022

One type of service that could be useful to small and mid-sized retailers is credit report services. What Are Credit Report Services? . To understand credit report services, it’s essential to know what it means. A credit report is a detailed record of an individual’s credit history. Improve Customer Service .

Merchant Services 52

Merchant Services Payment Services Retail Banking 52

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. According to Salesforce’s Connected Shoppers report , one in six shoppers have already used generative AI for purchase inspiration. The retail industry is no exception to this trend.

Retail 63

Retail Gifts Shipping Costs Customer Loyalty 63

Kissmetrics

JANUARY 17, 2022

Dynamic websites are a form of web design that relies on real-time data to provide a personalized experience. Most often, businesses use them to create engaging customer experiences in a way that is more meaningful and personal to the individual. Customers Prefer Personalized Messages. Improve Customer Retention.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

MAY 24, 2023

According to a report by Kantar , 60% of Gen Z values brands that are honest and genuine, with further research from McKinsey suggesting that 81% of Gen Z is willing to switch brands if they find a better alternative or if the brand does not meet their expectations. Where Does Customer Loyalty Lie?

Retail 273

Retail Customer Loyalty Consumer Travel 273