Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. Brands can initiate various customer loyalty and rewards programs based specifically on what customers are doing with those products.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Retail 312

Retail Customer Loyalty Social Media POS 312

Omnisend

JUNE 28, 2021

Type of Automation Conv Rate Lift Over Campaigns Welcome 51.94% 700.85% Cart Abandonment 33.89% 422.60% Lapsed-Purchaser 21.27% 227.94% Post-Purchase 18.21% 180.81% Product Abandonment 17.53% 170.22% Browse Abandonment 17.32% 167.01% Birthday 10.57% 62.96% From Omnisend’s Ecommerce Statistics Report 2020. Personalized recommendations.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

365 Retail

DECEMBER 8, 2021

Antavo , the loyalty technology provider has today launched a new report into the state of the loyalty programme market. The report also revealed that the need to provide a more seamless on and offline experience is causing more and more businesses to rethink their existing loyalty programmes.

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

SheerID

APRIL 23, 2024

Gen Z reports exclusive offers are the leading approach to try a new brand and build customer loyalty. 71% Plan to Tighten Budgets and Be Selective on Purchases.

Customer Loyalty 78

Customer Loyalty Customer Marketing 78

Forrester eCommerce

NOVEMBER 7, 2022

Our New Report “How Customer Experience Drives Business Growth, 2022” Puts A $-Value On Improving CX By One Point Many CX leaders find it hard to make the case for investing in CX. That’s why Forrester built industry-specific models that demonstrate how CX improvements drive business growth through increased customer loyalty.

Improvements 195

Improvements Customer Loyalty Customer Experience Customer 195

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Focus On Your Customer Experience.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

365 Retail

OCTOBER 25, 2022

Parents and young Millennials are reported to be the most likely to spend, with products such as confectionary, decorations and fancy dress being purchased.Whether you love it or loathe it, there’s no denying the opportunities for ecommerce are rife. Almost half (49 per cent) of Brits spend money on Halloween each year. To conclude.

Customer Loyalty 52

Customer Loyalty Shipping Costs Customer Shipping 52

365 Retail

MAY 5, 2023

Additional research of 1,000 UK consumers in the Last Mile Delivery: What consumers want in 2023 and how retailers can take control report, conducted in by Scurri and IMRG , shows nearly half of respondents (46%) believe post-purchase shipping updates should come from the retailer or brand rather than the delivery partner.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Omnisend

AUGUST 18, 2021

Sure, it’s always nice to recognize and reward loyal customers with things like special content, discounts, and gifts every now and then. To truly understand what drives customer loyalty, you need to be able to properly analyze it. We’ll also look at the most useful types of retention reports for your retention strategies.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Invite to your loyalty program. Have you tried any of them? Share in comments!

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. The full report can be downloaded here.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Kibo

MARCH 24, 2022

According to a Forbes Study, 96% of customers rate their experience with brands as a major judgment factor towards loyalty. According to Kibo and Ignitiv’s new report, “ 2022 Distributed Order Management for Retail ,” the post-COVID world will be characterized by a deep and transformative embrace of digital.

Management 62

Management Retail Download Customer Loyalty 62

Retail TouchPoints

AUGUST 10, 2023

Lazarus will report to J.Crew Group CEO Libby Wadle. Madewell is an iconic brand with well-positioned product, deep customer loyalty and a unique focus on creating community,” added Lazarus in a statement.

Retail 245

Retail Customer Loyalty Consumer Customer 245

Retail TouchPoints

DECEMBER 26, 2023

While only 14% of boomers report being very satisfied with product imagery, 19% of the general population expresses similar contentment. The report reveals that 40% of baby boomers are highly unlikely to shop again at a retailer if a product does not align with its online image.

eCommerce 254

eCommerce Customer Loyalty Mobile Consumer 254

Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

Payment Services 268

Payment Services Retail POS Operations 268

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site.

Merchant Services 226

Merchant Services eCommerce Channel Mobile 226

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 309

Retail Customer Loyalty Games Reference 309

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. Tackling issues that affect the overall customer experience is crucial. Originally, the retailer was experiencing thousands of chargebacks every month.

Shipping Costs 261

Shipping Costs Payment Services Banking Retail 261

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. Finally, sales forecasting reports need to leave room for unforeseeable disruptions to the supply chain.

Supplies 310

Supplies eCommerce Shipping Costs Customer Loyalty 310

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? What do you want to do?

Supplies 245

Supplies Arts Customer Loyalty Fulfillment 245

Groove

JULY 23, 2020

Whether your goal is to automate marketing or sales initiatives, improve site search, increase customer loyalty or convert more customers, there is a software for you. for customer loyalty programs. BigCommerce reports that it costs 5 times less to retain existing customers than it does to acquire new ones.

eCommerce Marketing 332

eCommerce Marketing eCommerce Marketing Customer Loyalty 332

Kibo

DECEMBER 8, 2021

These savvy digital customers have spent nearly two years shopping online for everything from groceries to clothing, and—with a sharp uptick in desirable behaviors recently—they look poised to do the same this holiday season. Download the Q3 2021: Ecommerce Quarterly Benchmarks Report. Download Here.

eCommerce 62

eCommerce Download Mobile Customer Loyalty 62

Groove

JUNE 9, 2021

Delighting Customers. Use A Customer Loyalty Program. No matter whether you're selling consumer goods or B2B services, delight customers even after they've purchased by delivering value. Using a customer loyalty program is a great way to encourage customers to return, too. Celebrate Their Milestones.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Retail TouchPoints

AUGUST 18, 2023

1, 2023, multiple sources report. 1, 2023, multiple sources report. This is already helping our customers acquire new shoppers, increase engagement and customer loyalty, and drive repeat purchases and revenue growth. A full rate card can be found on the TikTok Seller Centre. TikTok is a key player in the U.S.

Merchant Services 212

Merchant Services Fulfillment Shipping Customer Loyalty 212

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 241

Shipping Costs Improvements Live Chat Retail 241

Retail TouchPoints

APRIL 14, 2023

CEO John Hutchison will take on the role of Brand President of Bonobos and report directly to Baxter once the transaction is completed, slated for Q2 2023. This is a compelling addition to our brand portfolio, and I expect the transaction will be accretive to operating income and free cash flow positive in fiscal 2023.”

Omnichannel 248

Omnichannel Customer Loyalty Operations Definition 248

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Brett Weigl is SVP and General Manager, Digital, AI and Journey Analytics at Genesys.

Customer Experience 274

Customer Experience Payment Services Improvements Customer 274

Retail TouchPoints

MARCH 17, 2023

The investigation is not necessarily nefarious but a way for policymakers and regulators to “learn more about the novel world of Web3,” Bloomberg reported. Another idea for the retail sector includes inviting key customers to receive digital NFT innovations that allow them to access specific rooms in a metaverse with special features.

Cryptocurrencies 303

Cryptocurrencies Automotive Merchant Services Arts 303

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 304

Supplies Shipping Costs Customer Loyalty Technology 304

Retail TouchPoints

SEPTEMBER 14, 2023

However, just 25% of retailers responding to the 2023 Retail TouchPoints Customer Loyalty and Personalization benchmark survey identified “higher customer charges for formerly free or low-cost services, e.g. shipping and returns,” as a significant challenge to their customer loyalty efforts. “Unemployment is at 3.5%

Shipping Costs 269

Shipping Costs Fulfillment Shipping Customer Loyalty 269

RetailMinded

MAY 17, 2022

One type of service that could be useful to small and mid-sized retailers is credit report services. What Are Credit Report Services? . To understand credit report services, it’s essential to know what it means. A credit report is a detailed record of an individual’s credit history. Improve Customer Service .

Merchant Services 52

Merchant Services Payment Services Retail Banking 52

Retail TouchPoints

JANUARY 24, 2024

Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments. BigCommerce’s Global B2B Buyer Behavior Report highlights that 74% of B2B buyers now prefer online platforms for their purchasing needs.

B2B 246

B2B eCommerce BigCommerce Omnichannel 246

Retail TouchPoints

JULY 20, 2021

Customer service received renewed attention among retailers last year following the forced shifted to digital communication and service channels. According to the 2021 Retail TouchPoints Customer Loyalty Benchmark Survey , 58% of retailers gained new ecommerce customers as a result of the pandemic.

Customer 299

Customer Customer Loyalty Reference Channel 299

Retail TouchPoints

OCTOBER 5, 2020

The success of Walmart+, particularly the free shipping aspect, could help Walmart capture even more market share during an ecommerce-focused holiday season: 44% of retailers say at least 40% of their total revenue comes from loyalty program members, according to the 2019 Retail TouchPoints Customer Acquisition and Retention Benchmark Report ; and (..)

Shipping Costs 212

Shipping Costs Subscription Shipping Customer Loyalty 212

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312