lateshipment

FEBRUARY 14, 2020

Low prices, fast shipping, and free returns are three must-haves for an online business to make the cut in today’s market. With Amazon rewriting the eCommerce playbook and retailers having followed suit to stay competitive, the focus has now shifted to the quality of delivery experiences. Introduction.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

ChannelAdvisor

FEBRUARY 27, 2023

It’s the same with your e-commerce strategy. We’ve put together 10 of the most common and important e-commerce metrics to watch, as well as a guide to help you better understand your brand analytics. What Are E-Commerce KPIs? Why Are E-Commerce KPIs Important? But the right mix of metrics?

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

ChannelAdvisor

FEBRUARY 27, 2023

It’s the same with your e-commerce strategy. We’ve put together 10 of the most common and important e-commerce metrics to watch, as well as a guide to help you better understand your brand analytics. What Are E-Commerce KPIs? Why Are E-Commerce KPIs Important? But the right mix of metrics?

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

lateshipment

MARCH 15, 2021

So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! The Human Cost of Late Deliveries. You Bear the Cost of Late Deliveries. How much, you ask?

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

NOVEMBER 8, 2023

Of course, it’s a key metric that e-commerce brands should focus on during this holiday season. Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention?

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Smile.io

SEPTEMBER 19, 2023

In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. Nowhere is this more evident than on popular online marketplaces, where the art of pricing can make or break your business. What are marketplaces?

Shipping Costs 83

Shipping Costs Merchant Services Arts Shopify 83

lateshipment

FEBRUARY 26, 2020

You pick it, pack it, and ship it via an expedited service from your shipping partner. As fate would have it, your shipping carrier fails to inform you of it and John, couldn’t make it to his high-school reunion looking dapper in his swanky , new tux. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

lateshipment

MAY 28, 2020

The Human Cost of Late Deliveries. You would most certainly not accept an excuse like “We outsource our shipping needs to FedEx, UPS, or DHL, so please check with the shipping carrier.” Now put your customer in the same situation. They lead to customer churn. They want it free. They want it NOW. How much, you ask?

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

AUGUST 28, 2023

ecommerce sales this holiday season are forecasted to reach $273 billion , a 1% year-over-year growth rate, according to the Salesforce Shopping Index , which tracks online data and preferences of 1.5 billion consumers worldwide. growth rate lags the projected global growth rate of 4% , which Salesforce forecasts will generate $1.19

Shipping Costs 203

Shipping Costs Gifts Fulfillment Consumer 203

Groove

JULY 24, 2022

Looking to bring their online presence into 2022, Dippin’ Dots contracted Groove Commerce to create an all-new eCommerce store that would update their outdated BigCommerce instance. The Dippin’ Dots team wanted to ensure that this identity transferred 1:1 to their new eCommerce experience.

BigCommerce 195

BigCommerce Customer Retention Shipping Costs Shipping 195

ESW

APRIL 8, 2024

Last mile delivery, the final stage of the logistics process from a distribution centre to the end customer, presents significant challenges for retailers. This crucial phase plays a pivotal role in shaping customer satisfaction, operational costs and overall business profitability.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

Algopix

DECEMBER 26, 2023

Thriving in the ever-evolving world of e-commerce demands an unwavering commitment to operational excellence and an acute focus on customer satisfaction. Beyond mere compliance, these services play a pivotal role in preserving product integrity throughout the labyrinthine journey of the shipping process.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Retail TouchPoints

DECEMBER 18, 2020

To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction. Overpay for unnecessary manufacturing tools and costs will climb.

Supplies 246

Supplies Shipping Costs Operations Customer 246

lateshipment

FEBRUARY 20, 2022

The most frustrating part of the supply chain for any e-commerce business is the last-mile delivery. And as if this is not enough, there is the pressure of unprecedented growth of the on-demand customer industry that leaves no room for guessing. Key Challenges That E-commerce Businesses Face in Their Last-mile Delivery.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Retention 130

lateshipment

JULY 17, 2020

The average conversion rate of eCommerce websites is 2.86%. It often has to do with the price: they simply want a sweeter deal. You can entice them back by sending them a coupon or discount via re-targeting – either through the email address they left, or via social media. How could they abandon their cart like that?

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 Retailers have a vast amount of data about customer shopping behavior and purchase history.

Merchant Services 263

Merchant Services Shipping Costs Retail Social Media 263

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. High-end equates to more expensive products that target a more affluent audience.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Operational aspects of returns are just as crucial.

Retail 250

Retail Shipping Costs Improvements Customer Experience 250

Groove

OCTOBER 7, 2022

Customers use this offering because of the convenience of items showing up at just the right time. On top of that, these replenishment programs typically include a modest discount on products that would otherwise be bought at full price. The most well-known example of this program is Amazon’s Subscribe and Save on Prime-shipped items.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

lateshipment

MARCH 12, 2023

In fact, 7% to 11% of customers’ online orders arrive broken or damaged and close to 50% of Americans had claimed that at least one of their packages was lost. Even the intensity of lost and damaged packages is high for e-commerce merchants such as yourself. Not just the scale.

Shipping Costs 130

Shipping Costs Shipping eCommerce Definition 130

lateshipment

MAY 8, 2022

Customer interactions with your eCommerce brand don’t just end with the purchase. For repeat purchases, you need to delight them and keep them in a brand-immersive order tracking experience in the post-purchase phase. We’ve already extensively talked about shipping notifications — read about it here.

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Groove

OCTOBER 7, 2022

Customers use this offering because of the convenience of items showing up at just the right time. On top of that, these replenishment programs typically include a modest discount on products that would otherwise be bought at full price. The most well-known example of this program is Amazon’s Subscribe and Save on Prime-shipped items.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. eCommerce works exactly the same way. eCommerce is growing (higher, further, faster). Like we mentioned earlier, the COVID-19 pandemic has largely accelerated the shift to eCommerce, and guess what?

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Kissmetrics

MARCH 29, 2018

Tom Robertshaw ( @bobbyshaw ) is an Ecommerce Evangelist at Space 48, an award-winner ecommerce consultancy for forward-thinking retailers. It can be easy lose ourselves in the chronic battle of customer acquisition. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

lateshipment

OCTOBER 16, 2020

And one of the ways to do that would be by analyzing the performance of eCommerce and retail businesses. With consumers expected to browse and shop eCommerce stores in the comfort of their homes, it would be unsurprising to see these numbers much higher this year. and act accordingly to provide great customer satisfaction. .

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

ecomdash

NOVEMBER 26, 2018

Here’s our guide to the top ecommerce niches of 2019, including a bunch of tips to help you find the best niche for your ecommerce business. One of biggest mistakes ecommerce businesses make is selling an excessive number of products. Less Expensive. Pros of Selling Niche Products. Lower Storage Fees. Brand Loyalty.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

lateshipment

OCTOBER 12, 2023

Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4. Offer multiple Shipping options Shipping is the last element which your customer considers before clicking that buy button.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

Demac Media

JULY 12, 2017

In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e. What About Using Shipping For Customer Retention What about the back-end of every order? What about shipping? – lifetime value).

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

Ecommerce Platforms

DECEMBER 12, 2022

In fact, with the right app countless ecommerce companies can set up subscriptions for virtually any kind of product or service, boosting their chances of regular, recurring revenue. Plus, You can use the reporting and analytics features to keep a close eye on your evolving revenue, subscriptions, and customer base. Go to the top.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

lateshipment

AUGUST 13, 2021

In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion. Dropshipping is gaining momentum and slowly becoming a more preferred choice than traditional eCommerce businesses as it helps businesses profit by selling products online without managing inventory on their own. What is dropshipping?

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130