Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 88

Customer Experience Improvements Customer Customer Retention 88

RTP blog

JUNE 26, 2017

By Georges Smine, Opera Solutions Recent news about closures of brick-and-mortar stores paints a gloomy picture for the retail industry, with retailers seemingly having no hope for recovery in the face of the e-Commerce giants. This includes having the right items in stock for customers to see, try on, or touch.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. Or [it could be] similar to the hospitality industry where, if I commit to a paid program, you work with me differently as a member.

Consumer 309

Consumer Shipping Costs Customer Retention Information 309

Demac Media

JULY 12, 2017

We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e.

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

lateshipment

MARCH 9, 2020

Customer engagement is a much-loved term and a cornerstone of most businesses. It’s a ll about communicating with customers when it matters and forging relationships that last. Every business aims to give its customers the best possible customer experience.

Customer 246

Customer Shipping Merchant Services Customer Experience 246

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions. Display incentives.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Shipping Costs 246

Shipping Costs Fulfillment Gifts Consumer 246

Retail TouchPoints

DECEMBER 18, 2020

These issues have impacted consumers’ experiences and, ultimately, their expectations. To fulfill purchase orders and support customer retention in this uncertain landscape, companies have reevaluated their supply chain processes and adjusted their logistics frameworks. Improve Supply Chains, Boost Customer Satisfaction.

Supplies 246

Supplies Shipping Costs Operations Customer 246

lateshipment

FEBRUARY 20, 2022

In the current state of last-mile delivery logistics, not only do shippers have zero control of the package once it is handed over to the shipping carrier, but they also have no idea how the customers feel regarding their delivery experience. The last-mile accounts for 53% of a business’s overall shipping costs.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Retention 130

Fabric

MARCH 14, 2023

From managing more SKUs across multiple sales channels, to more intricate and sophisticated order management operations, to complex post-purchase processes, scaling operations in the lightning quick and rapidly changing fashion and apparel industry is fraught with risks and pitfalls. Some examples include shipping or restocking fees.

Apparel 130

Apparel Fashion Shipping Costs Merchant Services 130

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. Start with the data you have on your customers and create ideal customer personas to guide each customer’s personalized content and platform.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. A top way to boost customer satisfaction is by offering free shipping.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Ecommerce Platforms

FEBRUARY 25, 2019

The subscription industry has grown by more than 100% in the last five years. Subscriptions work well if you provide products that customers need to reorder regularly. How often the customer is charged. How often a product is shipped. Customers who order a subscription product will be charged when they sign up.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

lateshipment

AUGUST 13, 2021

Dropshipping is a method to fulfill orders by listing products online and passing them to a third-party supplier responsible for shipping them to the customers. This is because these products are already discounted, and engaging in returns or refunds can get expensive given the shipping and logistics involved.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

lateshipment

OCTOBER 16, 2020

Online businesses on the other hand, need to focus on customer retention and customer experience by pivoting their products or services to fit consumer needs and using technology and social media effectively as returning customers spend 33% more than new customers.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Smile.io

NOVEMBER 15, 2023

  💗 “Customer loyalty is a desired consumer behavior where customers will continue to make repeat purchases and choose the brand over competitors due to a positive perception or relationship.”  ”  On the other hand, customer retention is more closely tied to consumers' actions.

Customer Loyalty 58

Customer Loyalty Customer Beauty and Health Food and Beverages 58

RetailMinded

SEPTEMBER 30, 2023

It must address a specific pain point of your target audience, like package loss or theft, and offer an irresistible solution, like shipping protection. This could range from unparalleled quality, pioneering technology, or unparalleled customer service. The essence of a potent USP lies in its exclusivity and relevance.

Customer 96

Customer Retail Customer Retention Recommendation 96

Omnisend

OCTOBER 8, 2020

The event featured professionals from all walks of the ecommerce industry, including CEOs, CMOs, Content Managers, and Co-founders. Cheri touched on the importance of early preparation and possible shipping delays due to the increase in holiday online shopping. Don’t overlook how you interact and treat your customers.

eCommerce 148

eCommerce Shopify Events Customer Retention 148

Smile.io

MARCH 20, 2024

Customers will only be motivated to earn points if the rewards are incentivizing. It’s best practice to offer rewards such as: Fixed or percentage discounts Free products Free shipping Gift cards Flexible points systems are an important tool for ecommerce brands from a brand-building and financial perspective.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

Smile.io

SEPTEMBER 19, 2023

Marketplaces can be found across various industries, from ecommerce platforms like Amazon and eBay to service-oriented platforms like Airbnb and Upwork. Consider the cost of goods, shipping, packaging, advertising, and any fees associated with the marketplace. Failing to account for these expenses could result in selling at a loss.

Shipping Costs 82

Shipping Costs Merchant Services Arts Shopify 82

ecomdash

NOVEMBER 26, 2018

Unless you drop ship products, storing 100s of SKUs in a warehouse isn’t economical, especially with storage fees on the rise. Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Lower Storage Fees. Better ROI. Lean Staff.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. And absolutely no industry has remained untouched from the economic shocks of […]. The world has already declared COVID as a global pandemic.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

Omnisend

APRIL 26, 2021

With more and more people shopping online each year, the global ecommerce industry is booming like never before. Enter, home goods and furniture ecommerce, an industry that’s booming online, as more people are staying at home and taking care of their nests. In 2020, the furniture industry grew to $115.2 Reading Time: 9 minutes.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible.   Your customers aren’t engaging with your loyalty program The number one reason to migrate your loyalty program is poor program performance. Before we get ahead of ourselves, let us clarify.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Korona

OCTOBER 6, 2021

Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. . In order to build customer loyalty, personalization is now the best way to meet most people’s expectations. Wine Club Membership: Bring More Loyalty to Your Winery.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Smile.io

MARCH 24, 2020

We have the perfect solution, and it’s called customer retention and community building. During these slow sales periods is the perfect time for you to focus on increasing customer retention and building out your brand community. Optimizing your web experience is a must to keep customers coming back all year long.

Customer Retention 36

Customer Retention Web Design Social Media Shipping Costs 36

Smile.io

MAY 15, 2023

Slow load times, too many steps, and onerous forms are all ways to complicate the process and ensure they jump ship. If your store needs some help implementing updates to your store, customizing your Shopify theme is one of the easiest ways to get started. Learn how to build the perfect tiered program from these examples.

Shipping Costs 79

Shipping Costs Arts Blog Social Media 79

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

ChannelAdvisor

FEBRUARY 27, 2023

marketing, advertising or fulfillment) Your overall e-commerce strategy Armed with performance data, you can optimize these program components and make better decisions about sales, marketing, customer experience and more. Average order value (AOV) Average order value is the average amount your customers spend per order.

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

ChannelAdvisor

FEBRUARY 27, 2023

marketing, advertising or fulfillment) Your overall e-commerce strategy Armed with performance data, you can optimize these program components and make better decisions about sales, marketing, customer experience and more. Average order value (AOV) Average order value is the average amount your customers spend per order.

eCommerce 52

eCommerce X-cart Shipping Costs Payments 52

ROI Revolution

OCTOBER 7, 2022

Understanding how customers behave during the holidays can help you as you improve your ongoing customer retention strategy. Brands that use the holiday shopping period for testing are laying the groundwork for strategic UX improvements that will impact the customer experience long after the holiday season.

eCommerce 78

eCommerce Payments Payment Services Mobile 78

AcquireConvert

NOVEMBER 24, 2022

Customer acquisition: the process of attracting new customers to your business, usually through your marketing strategies (SEO, social media marketing, content marketing, etc.). Customer experience (CX): your customers’ perception of their experience with your ecommerce business.

Payment Services 36

Payment Services eCommerce Payments Shipping Costs 36

Smile.io

JANUARY 2, 2020

Reward programs show customers that you appreciate their loyalty , and it can boost your customer retention rates by offering perks for your repeat shoppers. When looking for ways to grow your customer base and increase retention rates, especially as a new business, reward programs are a great place to start.

Customer Loyalty 67

Customer Loyalty Customer Travel Customer Retention 67