ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Claim your copy!

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. It also delivers personalized experiences by unifying data collected across touch points. . Download the findings.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. However, many retailers struggle to deliver these experiences because of limited resources and a lack of expertise. Location-Powered Experiences Drive Results.

Payment Services 250

Payment Services Retail Shipping Costs Mobile 250

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

SellBrite

JANUARY 5, 2018

Omnichannel strategies have the power to create memorable, lasting experiences for consumers. And the better the experience, the higher chance you have of landing higher lifetime value customers. Omnichannel is a new type of strategy that is tough to implement. What even is omnichannel? Image Source).

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Omnichannel eCommerce Customer Multi-channel 149

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Mobile 240

Mobile Mobile eCommerce eCommerce Shipping Costs 240

Retail TouchPoints

SEPTEMBER 15, 2021

EPAM Continuum, a global innovation design firm that specializes in customer experience design, recently unveiled the concept of “Blend Space” to illustrate how experiential flow and physical-digital touch points can meet a range of needs and shopping “modes.” People want to know that what they are buying is the “right” thing for them.

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Outdoor Omnichannel Vend Multi-channel 246

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites.

Mobile 234

Mobile Retail Consumer Customer Experience 234

Fabric Blog

APRIL 18, 2024

A better omnichannel shopping experience happens with OMS Commerce is a journey, not just for your customers, but also for those 1s and 0s coursing through your clouds and systems. Your customers don’t care about the back end. They just want a great experience. Yeah, that’s a pain. It’s time to modernize.

eCommerce 52

eCommerce Omnichannel Payment Services Payments 52

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

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Multi-channel Customer Experience Mobile Improvements 316

Retail TouchPoints

SEPTEMBER 7, 2023

There are so many ways we can leverage technology to drive a better customer experience and also a better employee experience.” – Liza Amlani, founder and CEO, Retail Strategy Group AI Opportunity: Merchandising & Assortment Planning “Merchandising is a very tedious, manual process. What do you want to see?

Supplies 231

Supplies Arts Customer Loyalty Fulfillment 231

GetElastic

JULY 19, 2016

While you may understand the business critical nature of selling to your market with an omnichannel approach, your CEO and the rest of the C-suite may not be there yet. The sooner you can begin the omnichannel conversation with your CEO, the better.

Omnichannel 113

Omnichannel Download Technology Channel 113

Retail TouchPoints

SEPTEMBER 30, 2020

Customers browsing on the David’s Bridal website can access 3D and AR visualizations of the brand’s 50-plus. best-selling dresses directly from product pages without needing to download a separate app. The 3D and AR technology feature represents the next step in moving David’s Bridal toward a digital-first, omnichannel experience.

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Omnichannel Download Technology Customer 302

ChannelAdvisor

APRIL 3, 2018

Online retailers: How’s your omnichannel customer experience these days? Here’s why: Many leading retailers have gotten really good at offering customers multiple options for viewing and ordering products. This means customers aren’t simply growing accustomed to omnichannel fulfillment services.

Omnichannel 40

Omnichannel Fulfillment Download Customer Experience 40

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

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Merchant Services Omnichannel Fulfillment Consumer 264

BigCommerce

SEPTEMBER 12, 2017

Free Download. It’s free and a quick download away. Get your free comprehensive omnichannel report now. What customers want and what retailers are currently offering still isn’t matched up, even though as a business owner you do your best to meet their needs whenever and wherever you can. Max DB, Founder, HeyMaxDB.

Channel 381

Channel Consumer Omnichannel Shipping Costs 381

OrderDynamics

APRIL 4, 2019

Will the New Checkout Feature on Instagram Will Help Omnichannel Retailers? The goal in retail today is to enhance the customer experience. To do this, retailers want to make it as easy as possible for customers to discover the products they want. Social media really allows retailers to go where the customers are.

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Omnichannel Retail Social Media Merchant Services 68

Sailthru

SEPTEMBER 13, 2018

By giving her regular sales associates access to that intelligence you make the experience better for her. Clienteling is much more powerful if it’s as omnichannel as a brand’s marketing, rather than simply executed at the store level. And more profitable for you.

Customer Experience 68

Customer Experience Customer Retail Books 68

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. And that could be through downloading the app, signing up for the email list or following the brand on social media.”

Retail 283

Retail Omnichannel Social Media Consumer 283

ChannelAdvisor

MAY 15, 2019

And that’s just one finding, shared by one retailer, in Forrester’s latest report: Retailers Are Starting to Reap the Rewards of Omnichannel Commerce. This important report includes numerous other insights on consumers’ changing shopping behaviors, and the omnichannel strategies retailers are using to meet them.

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Omnichannel Retail Fulfillment Download 45

OrderDynamics

MARCH 7, 2019

The Land Down Under Ups Their Omnichannel Game. The Omni-2000 research looked at over 2000 global retail websites to discover the shopper’s view of omnichannel offerings. The global report examined the state of omnichannel capabilities across the world. So what is the verdict when it comes to omnichannel in Australia?

Omnichannel 50

Omnichannel Games Consumer Download 50

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

Supplies 300

Supplies Shipping Costs Customer Loyalty Technology 300

BigCommerce

SEPTEMBER 12, 2017

First things first… Free Download. It’s free and a quick download away. Get your free comprehensive omnichannel report now. Providing this experience permeates every aspect of your organization, from inventory management to multi-channel marketing campaigns. Map the Customer Journey to Win the Most $$$.

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Channel Shipping Costs Consumer Multi-channel 420

Retail TouchPoints

SEPTEMBER 2, 2022

When reaching out, use the right channels to foster a positive customer experience. If you want to slowly test a new market and aren’t quite ready to invest in customer service operations and last mile logistics, consider the value of partnering with adjacent retailers and marketplaces, which are primed for launching new brands.

Merchant Services 296

Merchant Services Shipping Costs Channel eCommerce 296

365 Retail

DECEMBER 20, 2023

And this widespread and fast-growing adoption of GenAI is prompting consumers to recognise where they encounter AI within their buying journeys – with 42% of consumers are currently aware of retailers using AI in shopping experiences – and where they expect retailers to leverage AI capabilities to improve customer experiences.

Consumer 65

Consumer Customer Experience Download Omnichannel 65

OrderDynamics

AUGUST 9, 2018

Is Foot Traffic Still Important to Omnichannel Retail? With a variety of technology applications to uncover these routes, there is an opportunity to customize every journey to your every need. Experience: The Reason Customers Still Shop In-Store. The post Is Foot Traffic Still Important to Omnichannel Retail?

Omnichannel 52

Omnichannel Travel Retail Magazine 52

GetElastic

FEBRUARY 8, 2019

The customer is the primary focus; hence, businesses need to synchronize needs with that of the consumer. After all customer satisfaction is the main priority, to increase sales. Businesses should invest in advertising on these social networking sites to increase mobile traffic and the number of customers.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World.

Books 271

Books Omnichannel Payments Mobile 271

Kibo

JANUARY 10, 2023

Download Kibo’s free headless eCommerce RFP template . This template has been designed for B2B and B2C companies searching for a headless eCommerce platform that can scale seamlessly and deliver consistent omnichannel customer experiences. Download Template. Kibo RFP Template for Headless eCommerce Solutions.

eCommerce 62

eCommerce B2C Download B2B 62

Retail TouchPoints

JULY 19, 2023

Integration with other technology can also help automate routine tasks and free associates to focus on delivering an exceptional customer experience. Download the special report to learn more about how you can harness the power of culture and technology to unleash workers’ full potential.

Technology 178

Technology Mobile Customer Experience Download 178

GetElastic

NOVEMBER 9, 2021

By 2023, 75% of organizations selling directly to consumers will offer subscription services, but only 20% will succeed in increasing customer retention. Take a deeper dive into the digital commerce landscape as it stands today by downloading your free copy.

B2C 146

B2C B2B Customer Retention Subscription 146

Retail TouchPoints

MARCH 21, 2022

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on the front lines of stores picking up omnichannel roles. Neiman Marcus Group’s Way of Working (NMG | WOW) strategy differentiates itself with what the retailer calls an “omnichannel” working philosophy.

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Omnichannel Technology eCommerce Platforms Channel 234

Kibo

JANUARY 6, 2023

This research provides customer fulfillment leaders with insight into the market and available software applications,” as per Tom Enright, analyst and author of this Gartner Market Guide report. For retailers, this omnichannel approach to commerce demonstrates the importance of seamless order management across all retail touchpoints.

Management 62

Management Order Fulfillment Merchant Services Fulfillment 62

Retail TouchPoints

JULY 12, 2022

The store design and flow needs to blend seamlessly with technology “moments,” and closer collaboration between these teams will allow a fluid customer experience to take shape. Want to learn more about how brands and retailers are prioritizing their store experiences? Download the research report now. .

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Retail Technology Consumer Customer Experience 241

BigCommerce

JUNE 19, 2018

They allow the retailer to have a single, comprehensive view of their customers , orders, inventory, etc. The alternative is to have a disjointed understanding of your channels which results in a disjointed customer experience – and lower revenue. . Download Your Guide. The Aggregation Pattern.

EDI 315

EDI eCommerce BigCommerce Shipping Costs 315

Retail TouchPoints

DECEMBER 31, 2021

Phone/text chats connecting associates with customers was the top COVID-era innovation that retailers plan to continue using, selected by 56% of respondents to the 2021 Retail TouchPoints Omnichannel and Fulfillment Benchmark Survey. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 301

Home Furnishings Retail Shipping Costs Electronics 301

BigCommerce

AUGUST 10, 2018

model to becoming truly omnichannel without the headaches of the buzzword. Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365