Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience.

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Management POS Shipping Costs Supplies 266

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement.

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Omnichannel POS Fulfillment Operations 163

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 272

Home Furnishings POS Omnichannel Fulfillment 272

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

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Shipping Costs Improvements Live Chat Retail 236

Retail TouchPoints

DECEMBER 13, 2023

Trend 2: Technology will Elevate Omnichannel Performance and Key Value Props Nearly two-thirds ( 63% ) of respondents to Retail TouchPoints’ annual Store Design & Experience Survey shared that better integrating technology into the experience was a top priority for them in 2023. customer experience).

Sporting Goods 290

Sporting Goods Technology Omnichannel Operations 290

Retail TouchPoints

AUGUST 29, 2023

Kelley Kurtzman “Customers have a very close relationship with their phone, so for over a decade we’ve worked to stitch together a personalized shopping experience,” said Kelley Kurtzman, Chief Sales Officer at Verizon in an interview with Retail TouchPoints. Our mission is to drive seamless omnichannel experiences.”

Payment Services 247

Payment Services Omnichannel POS Mobile 247

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery!

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Omnichannel Retail Multi-channel Payment Services 41

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Supplies Beauty and Health Payment Services Fulfillment 224

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S.

Payment Services 240

Payment Services Operations Omnichannel Fulfillment 240

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

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eCommerce Platforms Omnichannel Merchant Services POS 63

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. Most companies don’t understand where customer pain points are, and they’re not always that obvious,” said Witcher. View the session on demand.

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POS Omnichannel Webinar Point of Sale 289

OrderDynamics

MARCH 19, 2019

Modern Retail Fulfillment Techniques. Retail fulfillment is the transfer of goods to a customer after they have purchased products. The simple case is the ‘store purchase’, where fulfillment takes place immediately. However, modern retail adds significant variations to the retail fulfillment equation.

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Fulfillment Shipping Costs Merchant Services Drop Ship 52

iVend

SEPTEMBER 10, 2023

A retail point of sale system is an essential in retail. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Chosen well, a retail point of sale system can be the enabler that drives business growth and retail success.

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POS Retail Point of Sale Multi-channel 108

Ecommerce Platforms

AUGUST 17, 2021

Third-party logistics, or 3PL, is a term used to refer to one of the most popular and cost-effective ecommerce fulfillment methods. Keep reading to guide your search on the top 3PL fulfillment companies for ecommerce. Shopify Fulfillment : A top-notch 3PL if you're using Shopify or plan on migrating your website.

Shipping Costs 104

Shipping Costs Fulfillment Merchant Services Payment Services 104

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co.

Sporting Goods 250

Sporting Goods Payment Services Retail Supplies 250

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

POS 175

POS Fulfillment Mobile Apparel 175

Kibo

MAY 27, 2020

Many smaller companies in the manufacturing and wholesale space will leverage an ERP for all of its functions, including order fulfillment/routing because of the simplicity of their business models. However, as their fulfillment networks grow, and become more complex and customer-facing, the ERP becomes less equipped to handle the functions.

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Fulfillment Channel Shipping Costs POS 62

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Shopify POS is all-in-one solution for point of sale software and hardware.

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POS lightspeed Shopify Payment Services 104

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 184

Payment Services Payments Retail Social Media 184

iVend

OCTOBER 16, 2023

Read more Retailers who understand their customers and use that knowledge to personalize customer engagement benefit on two fronts: Closing the gap – between the online and instore experience, to offer a true omnichannel retail experience.

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POS Payment Services Payments Omnichannel 98

365 Retail

MARCH 5, 2024

Impact on supply chains Social Commerce represents a new direct to consumer sales channel opening up for retailers, and one that should certainly not be overlooked in terms of fulfilment strategies and the shopping experiences it provides customers with.

eCommerce 67

eCommerce Retail Supplies Social Media 67

Retail TouchPoints

OCTOBER 7, 2020

We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S. As a partner, “what we hope to do is give Hudson more control over the customer experience while we take care of the computing on the back end and all of the data,” Palmquist said.

Vend 214

Vend Payment Services Point of Sale Travel 214

Teamwork Retail

MAY 27, 2020

Omnichannel is a challenging prospect for most retailers, with existing legacy systems and complex order management workflows to fulfill orders across channels. Retailers can not afford to slip in their connections with customers. Retailers can not afford to slip in their connections with customers. Retail Challenges. “It

Payment Services 48

Payment Services Omnichannel Fulfillment Webinar 48

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

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Technology POS Retail Gifts 98

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. Shopping malls face an uncertain future, but an omnichannel-focused revamp can enhance convenience and generate consumer enthusiasm.

Merchant Services 313

Merchant Services Cryptocurrencies Payments Payment Services 313

RTP blog

MARCH 21, 2019

How Retailers Can Enhance The Digital Shopping Experience A successful data-driven strategy depends on implementing a single digital platform that supports five entry points to digital customer engagement: customer experience, customer behavior, customer service, customer relationship and customer fulfillment.

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Customer Retail Technology Fulfillment 150

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

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Webinar Consumer Payments Marketing 275

365 Retail

APRIL 19, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

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Payment Services Technology Retail POS 73

Retail TouchPoints

JANUARY 11, 2021

While it’s hardly noteworthy that a retailer increased online sales during some of the worst months of COVID, M.Video-Eldorado Group , a 1,039-store electronics and appliance retailer serving more than 250 regions across Russia, did much more than simply funnel products through its suddenly active ecommerce channel.

Electronics 268

Electronics Payment Services Retail Mobile 268

Korona

AUGUST 3, 2022

Bridging the gap between offline and online shopping has emerged as one of the first steps to omnichannel success. By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. Improve the customer shopping experience.

POS 52

POS eCommerce Point of Sale Payment Services 52

Retail TouchPoints

AUGUST 25, 2020

Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce. Livestreaming Unlocks Massive Sales Potential. There is no ‘returning to normal’. Regardless of the strategy chosen, there is no ‘going back to normal’.

Payment Services 299

Payment Services Retail Social Media Payments 299

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 267

Technology Consumer Mobile Operations 267

Optimizely

MAY 22, 2020

Two eye-popping Ecommerce Stats you should know about: Shopify merchants have lost 71% of their retail (in-person) sales as a result of COVID-19. But astonishingly, they have recovered 94% of those same sales online. Point-of-Sale Pro Upgrades. The curbside pickup feature is self-explanatory and is available for everyone.

Shopify 195

Shopify Merchant Services eCommerce Events 195

Algopix

JULY 24, 2023

Key Features of Order Management Systems An Order Management System (OMS) is a critical tool for eCommerce businesses looking to streamline their order processing and enhance customer experience. From order placement to fulfillment, the system efficiently manages each step, reducing manual intervention and potential errors.

Payment Services 78

Payment Services Merchant Services Operations Management 78

RTP blog

MAY 12, 2017

The omnichannel consumer is tech-savvy and looking for unique shopping experiences. With technologies like mobile payments, chatbots and apps, retailers and brands alike are able to reach consumers directly, whether it’s through point-of-sale systems or transactional programs on social media, like Instagram’s ‘Shop Now’ button.

Payment Services 150

Payment Services Drop Ship Retail Shipping Costs 150

Teamwork Retail

JULY 8, 2020

Make your business more efficient, more profitable & more accessible with Omnichannel retail. Omnichannel is a key retail buzzword, which has accelerated over the past few months. “Curbside Pickup” , a core component of Omnichannel retail, has seen a 4001% increase in searches since late February. The Timeline.

Payment Services 48

Payment Services Customer eCommerce Multi-channel 48

iVend

SEPTEMBER 23, 2020

“We recognise that grocery and pharmacy retailers in particular were on the front lines and would need to pivot their business models to keep up with the expanded sales volume. Our SaaS solutions empower retailers to provide exceptional customer experiences throughout the entire shopper journey.

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Retail B2B Fulfillment Point of Sale 97