Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Exceptional customer experience.

Food and Beverages 246

Food and Beverages Payment Services Retail Payments 246

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience.

Retail 252

Retail Clothing Events Games 252

RetailMinded

MARCH 10, 2022

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey. The Value of Modern POS. The post WHAT IS FUELING THE REBIRTH OF PHYSICAL STORES?

POS 98

POS eCommerce Payment Services Fulfillment 98

Retail TouchPoints

DECEMBER 13, 2023

customer experience). Nothing is more difficult than seeing the problem from another’s vantage point — this is where the executive sponsor plays a critical role. For instance, it is much easier for operations to establish and reach success in one facet of the store. However, sometimes the success of one area (i.e.

Sporting Goods 314

Sporting Goods Technology Omnichannel Operations 314

Retail TouchPoints

JULY 25, 2023

But it’s how those stores operate that allows them to effectively serve as fulfillment hubs. Fast, efficient store fulfillment also made advances in Walgreens’ delivery services possible. “We It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S.

Payment Services 246

Payment Services Operations Omnichannel Fulfillment 246

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added.

Point of Sale 257

Point of Sale POS Payment Services Merchant Services 257

Retail TouchPoints

NOVEMBER 3, 2021

These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

Payment Services 362

Payment Services Shipping Costs Electronics Fulfillment 362

Retail TouchPoints

AUGUST 14, 2020

Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

Webinar 287

Webinar Consumer Payments Marketing 287

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group ran into many issues when it came to accurately tracking inventory and processing and fulfilling orders. To alleviate these frustrations and improve the overall customer experience , our team stepped in to help. The Problem. The Solution.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

MAY 23, 2022

“One of my strategic pillars is to attract the highest quality members via inspired applications that support the different ways they do business to drive margin per member, improve customer experience and drive network health ,” said Powell in an interview with Retail TouchPoints.

Payment Services 276

Payment Services Small Business Retail Shopify Gifts 276

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

POS 177

POS Fulfillment Mobile Apparel 177

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We put the customers at the center and really get to know them. It’s really a holistic approach,” she said. “We

Omnichannel 303

Omnichannel eCommerce POS Operations 303

Retail TouchPoints

AUGUST 15, 2023

“Retailers spend all these marketing dollars to bring shoppers to their site, showcase their products and provide an experience, but 76% of shoppers abandon their cart prior to purchase,” said Shilpi Narang, SVP, Customer Experience at Bolt in an interview with Retail TouchPoints.

Merchant Services 223

Merchant Services Payment Services Customer Experience Outdoor 223

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. Tractor Supply Co.

Sporting Goods 262

Sporting Goods Payment Services Retail Supplies 262

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . The customer is a businesses’ most important asset after all.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Groove

OCTOBER 6, 2020

Before working with the Groove Commerce team, Perform Group ran into many issues when it came to accurately tracking inventory and processing and fulfilling orders. To alleviate these frustrations and improve the overall customer experience , our team stepped in to help. The Problem. The Solution.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

Mi9

OCTOBER 17, 2023

Alterra, known for its commitment to providing exceptional outdoor experiences, sought to enhance its retail operations across multiple facets as well as to centralize systems across all their resorts. This partnership is a testament to our commitment to helping retailers optimize their operations and elevate customer experiences.

Merchant Services 40

Merchant Services Retail POS Point of Sale 40

Retail TouchPoints

NOVEMBER 1, 2023

Customer service: Encourage all customers to resolve any complaints with customer service. Plus, service reps can turn a moment of high friction into a positive customer experience. Refunds are far less costly than chargebacks.

Merchant Services 297

Merchant Services Payment Services Payments eCommerce 297

Korona

AUGUST 3, 2022

By integrating your eCommerce and point of sale system, you can extend your website’s existing functionality and attract a broader audience to your brand. This article discusses the benefits of eCommerce POS integration and how to integrate a point of sale system with your website. Increase sales and revenue.

POS 52

POS eCommerce Point of Sale Payment Services 52

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 186

Payment Services Payments Retail Social Media 186

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. Customer experience – with less discretionary spend, customers are going to be even more influenced by good value, and by retailers who make the shopping experience easier and more engaging.

Technology 98

Technology POS Retail Gifts 98

iVend

OCTOBER 16, 2023

. ** Shallower sales growth – whilst experts are predicting growth in holiday sales compared to last year, they’re seeing a shallower trajectory than in the past, due to inflation and the cost of living crisis. Retailers can make the most of this trend with promotions focussed on celebrations, festivities and events.

POS 98

POS Payment Services Payments Omnichannel 98

Teamwork Retail

MAY 27, 2020

Omnichannel is a challenging prospect for most retailers, with existing legacy systems and complex order management workflows to fulfill orders across channels. Retailers can not afford to slip in their connections with customers. At every point of purchase, customers require flexibility and ease of use/fulfillment.

Payment Services 48

Payment Services Omnichannel Fulfillment Webinar 48

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 256

Shipping Costs Improvements Live Chat Retail 256

Wiser

DECEMBER 30, 2019

This is known as last-mile delivery, or the final part of the eCommerce experience when orders are delivered to waiting customers. Brands and retailers who do it right are in a great position to make money: fast fulfillment, great service, and happy shoppers. What is Last-Mile Delivery? Let’s find out.

Payment Services 113

Payment Services Shipping Costs Fulfillment Technology 113

Ecommerce Platforms

MARCH 5, 2023

The Shopify POS is entirely customizable, packed with tools to help you seize more sales, and equipped with everything service and product-focused companies need. Shopify POS is all-in-one solution for point of sale software and hardware. Let’s take a closer look at each solution.

POS 104

POS lightspeed Shopify Payment Services 104

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Omnichannel 194

Omnichannel Payment Services Specialty Retailers Customer Loyalty 194

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

Omnichannel 175

Omnichannel POS Fulfillment Operations 175

Retail TouchPoints

JANUARY 26, 2022

She noted that the concept of “partial de-malling,” which could include integration of outdoor spaces for walkable plazas and eating areas, food carts/trucks, skating rinks, miniature golf courses and the like, all will contribute to the experiential and entertainment value of a trip to the mall.

Outdoor 327

Outdoor Events Technology Customer Experience 327

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services 335

Merchant Services Cryptocurrencies Payments Payment Services 335

iVend

SEPTEMBER 23, 2020

“We recognise that grocery and pharmacy retailers in particular were on the front lines and would need to pivot their business models to keep up with the expanded sales volume. Our SaaS solutions empower retailers to provide exceptional customer experiences throughout the entire shopper journey.

Retail 97

Retail B2B Fulfillment Point of Sale 97

GetElastic

MAY 18, 2022

Post-pandemic, brands have a surmounting pressure to re-evaluate their channel and sales strategies as direct-to-consumer (D2C) channel adoption increases, and the need for a nurturing customer experience is in demand. Point-of-sale (POS) data from owned retail stores. Step Three: Creating a Migration Plan.

Multi-channel 78

Multi-channel Subscription Automotive Customer Loyalty 78

Korona

MARCH 23, 2022

Move away from distribution center fulfillment models and ship directly from your stores. Your POS data can help you forecast what types of purchasing patterns will emerge within particular time frames and at what locations to fulfill orders for your customers. Customized Experience. Omnichannel Retail Trends .

Payment Services 52

Payment Services POS Retail Social Media 52

PFS

FEBRUARY 12, 2018

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after the point of sale, with the ultimate goal of optimizing aftermarket activities to save money and take less of an environmental toll. Smooth omni-channel. CHAT WITH US.

Shipping Costs 74

Shipping Costs Fulfillment Supplies Shipping 74

Kibo

SEPTEMBER 6, 2022

Headless commerce separates the frontend delivery part of your eCommerce setup (the part that your customers experience) and the backend service provision (checkout, catalog, etc.). . Basic Definitions: Composable and Headless. Headless commerce. This is the foundational technology that further advances like composable are based on.

Payment Services 71

Payment Services eCommerce B2C Technology 71

RTP blog

MAY 12, 2017

With technologies like mobile payments, chatbots and apps, retailers and brands alike are able to reach consumers directly, whether it’s through point-of-sale systems or transactional programs on social media, like Instagram’s ‘Shop Now’ button. The new tension points in the path to purchase completely benefit the consumer.

Payment Services 150

Payment Services Drop Ship Retail Shipping Costs 150

365 Retail

JANUARY 4, 2023

A process that might seem perfectly logical to a Developer may not deliver the expected benefits to customers and store teams in real-life scenarios. To achieve successful implementation, retailers must ensure that they involve store teams in the new technology journey and customer experience design, right from the get-go.

Mobile 72

Mobile Technology Retail Customer Experience 72