Remove Customer Experience Remove Games Remove Recommendation Remove Social Media
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How Gen AI is Reshaping our Understanding of User Intent

Retail TouchPoints

In the race to decode user intent sans cookies, gen AI emerges as a game changer. Here, gen AI intervenes, enriching catalogs and enabling a more comprehensive customer experience. By empowering search engines to not just index data but enrich it dynamically, retailers can retain customers on their platform.

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What is Vero? 9 Things About the New Social Media App

Kissmetrics

Maybe you do, maybe you don’t, because social media platforms come and go faster than most of us can keep up. According to a recent study of social media in the United States, most people use an average of three of the top eight platforms. What is Vero Social Media? It’s true social. Remember Orkut?

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The Power of Play: Using Gamification to Elevate Retail Apps

Retail TouchPoints

This behavior aligns extraordinarily well with the immediacy of excitement, challenge and rewards associated with games. That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Use it to make a good app experience even better, not make a poor app experience okay.

Retail 317
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Key Ecommerce Personalization areas to focus on

lateshipment

77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized experience ( Forrester ). Better user experience: More and more relevance your customer finds in your brand and in your products through personalization, stronger the relationship you can cement with your customers.

eCommerce 130
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How to Promote Word-of-Mouth Referrals Through Paid Ads

Kissmetrics

From a potential buyer’s perspective, if your existing customers are happy enough with your company to recommend it, that speaks volumes about your business. It’s not just about getting customers, though. Ninety-two percent of customers say they’d buy based on the recommendations of their friends and family.

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Removing Friction In The eCommerce Customer Journey

Groove

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370
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Digital commerce is playing a pivotal role in customer experience strategies.

GetElastic

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. API-based commerce facilitates consistency across all of these experiences.