RTP blog

APRIL 27, 2018

These enabling technologies allow employers to remain connected to the workforce and customers, and most importantly stay in front of market dynamics. Better Employee Engagement = Better Customer Experiences Giving employees a shared communication platform between business headquarters and retail locations provides instant access to success.

Omnichannel 150

Omnichannel Retail Toys Technology 150

Ecommerce Platforms

APRIL 11, 2022

Zoho desk supports self-service with a multi-brand help center where customers can search for solutions to their problems. Each brand gets its own help centre, with different notifications, service channels, SLAs, and knowledge base articles. At the very least, it’s worth checking out the demo.

Multi-channel 104

Multi-channel Live Chat Omnichannel Management 104

Ecommerce Platforms

MAY 19, 2021

Shopify store owners are always looking for the best apps to help streamline operations and enhance the customer experience. In short, Kiwi aims to improve the customer experience and reduce returns by giving buyers a more accurate insight into the sizing of your clothes. It doesn’t have too many complicated features.

Shopify 210

Shopify Clothing Recommendation Apparel 210

Kissmetrics

OCTOBER 5, 2020

It allows you to track conversations and therefore provide better customer service. Tech also makes it easier to gather customer insights and improve the entire customer experience. Automation can provide useful, speedy responses to customer queries, issues, or complaints. Email Automation Communication.

Technology 363

Technology Social Media Information Live Chat 363

RTP blog

AUGUST 12, 2019

1) Make two-factor (or multi-factor) authentication mandatory : This can take the form of presenting evidence of an additional item like a smartphone, or it can be knowledge-based where the user must be able to answer a security question.

Retail 150

Retail Customer Data Reference Presentation 150

Retail TouchPoints

MAY 28, 2021

Having an automated customer onboarding process in place ensures that your customer’s entire journey with your company is recorded and accessible for your support team. Customer experiences are now targeted with helpful reps who are backed by data. That’s a winning customer service strategy.

Payment Services 179

Payment Services Games Live Chat Customer 179

Groove

OCTOBER 4, 2023

It's also capable of brainstorming ideas, rewriting and repurposing existing text blocks, suggesting rephrasing, summarizing, changing the tone of your work, sharing content, measuring metrics like CTA, and generating sales and marketing emails, blogs, knowledge bases, web pages, and landing page copies.

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

Optimizely

NOVEMBER 1, 2018

It also provides a comprehensive Knowledge Base that explains all the different features included in a Scout Alarm and includes an evaluation of sensor placement and security needs, as well as system requirements. It’s a great way to understand exactly what the buyer is looking for and give them the right options. Spectrum King LED.

B2C 354

B2C Marketing B2B Article 354

Ecommerce Platforms

NOVEMBER 10, 2021

On the plus side, you will receive tools for email and social ticketing, knowledge base creation, ticket trend reports, combined mailbox tracking, and team collaboration features. Overall, Freshdesk’s convenient selection of tools offers a nice entry point into enhanced digital customer service. Zendesk Pros ??. Go to top.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Ecommerce Platforms

JUNE 15, 2022

Return Rabbit comes with a few integrations in the following categories: shipping, logistics, and customer experience. Customer Experience Integrations: Gain more post-purchase data to improve your customer service processes: Recharge.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Ecommerce Platforms

MAY 18, 2021

Not only to add extra functionality to your site but also to help you manage other aspects of your business – customer service, marketing, lead generation, etc. For instance, you’ll need to find a way to: Streamline and enhance the customer experience. Answer customer questions. Reach out to new leads.

Social Media 210

Social Media Live Chat SEO Management 210

iVend

APRIL 17, 2023

ChatGPT, with its understanding of human language, can be used to review customer comments, perform retail data analytics and create reports. Having understood what is being asked, it accesses its database of knowledge (based on previous answers to similar questions), formulates an answer and responds, also in natural language.

POS 96

POS Omnichannel Retail Social Media 96

Ecommerce Platforms

MARCH 28, 2022

If you're looking to run a successful online business (and we're assuming you do, that's what's brought you here), delivering first-rate customer experiences is vital. More specifically, we're examining its core functionality, pricing, and whether you can rely on it to streamline your customer experience. Go to the top.

Live Chat 211

Live Chat Shipping Costs Article Operations 211

ViiBE Blog - Retail

APRIL 19, 2021

Set up new procedures and a knowledge base to pre-empt these issues going forward. Create a program based on customer feedback to train employees using the collected examples. You may want to use customer service training videos or create your own to help prepare your employees for commonly recurring issues.

Customer Retention 52

Customer Retention Customer Customer Loyalty Management 52

Algopix

AUGUST 30, 2023

The diverse range of topics covered ensures that you’re always expanding your skill set and knowledge base. Whether you’re an entrepreneur seeking to enhance your marketing prowess, optimize your supply chain, or enhance customer experiences, podcasts offer a platform to dive deep into these areas and more.

eCommerce 108

eCommerce Shopify Information Technology 108

Omnisend

DECEMBER 15, 2020

Better customer expectation management and needs assessment. Also, polished interactions in all communication channels are the foundation for an excellent customer experience. When you do this, you can expect a better customer experience, which translates into higher satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Ecommerce Platforms

MARCH 7, 2023

eSignatures are an increasingly popular way for businesses to offer more convenient customer experiences and save time collecting legally valid signatures. Documentation: Make sure the provider offers a user-friendly developer knowledge base. In this article we'll explore what to look for in a decent eSignature API.

Payment Services 104

Payment Services Document Payments Information 104

Ecommerce Platforms

AUGUST 22, 2022

Richpanel is no slouch in the documentation game, seeing as how it has a strong selection of articles in its knowledge base. You can also tap into the Richpanel blog for less technical topics when compared to the knowledge base. Other than that, Richpanel provides a Developer section for those interested in using the API.

Multi-channel 104

Multi-channel Shopify Channel Merchant Services 104

Ecommerce Platforms

FEBRUARY 25, 2019

Each time a customer gets charged, Recharge Payments automatically updates an order so that you manage it from Shopify. Customer experience. Most recurring billing apps require customers to make separate orders for recurring subscriptions and one-time purchases. Customization. Customer Support.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Kissmetrics

SEPTEMBER 23, 2020

Chatbots leverage artificial intelligence more than any other technology , and can help you: Identify and nurture qualified leads Provide customer service and support Interact with past customers, including providing shipping and return information Gather feedback on the customer experience Recommend related products to increase sales.

eCommerce 265

eCommerce Information Recommendation Customer 265

Ecommerce Platforms

MARCH 18, 2022

Help desk software is crucial in a world where customer experience is the key to running a successful company. Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too. You’re not alone.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

Ecommerce Platforms

OCTOBER 4, 2022

Lastly, for a smoother, more convenient customer experience, shoppers can also log into your online store using their Facebook accounts. Shopline also has an online knowledge base , but as this isn’t linked on their main website, it’s a little hard to find! Dropshipping. There’s also a comprehensive list of webhooks.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

Email Audience

SEPTEMBER 9, 2022

With more people shopping online, more customers are searching for help and support. Chatbots Improve Customer Experience. Customers expect ecommerce chatbots in today’s digital age. They’re always there when your customer needs them. Find answers to common queries from your knowledge base.

eCommerce 59

eCommerce Merchant Services Live Chat Channel 59

Omnisend

NOVEMBER 20, 2023

Automatic tax calculation: Wix can automatically calculate and apply the correct sales tax, adjusting it based on the customer’s location. Currency and language support: Wix enhances the customer experience through localization. This simplifies tax compliance for merchants.

Merchant Services 88

Merchant Services Payment Services eCommerce Shipping Costs 88

Onilab User Guides

APRIL 13, 2020

There are many cases when a specialist lacks necessary knowledge or expertise for handling a problem or answering a customer’s question. Thus, to make the process faster, it is considered good practice to add the Salesforce Service Cloud Knowledge Management right to the Agent Workspace.

Multi-channel 52

Multi-channel Management Document Channel 52

Groove

DECEMBER 4, 2018

In terms of service, HubSpot creates a direct connection to your customers through various features including tickets, customer feedback, and a knowledge base. HubSpot’s marketing software is an all-in-one technology built to bring customers directly to your business.

Technology 199

Technology Information Social Media Management 199

Ecommerce Platforms

JULY 15, 2019

The knowledge base here is seemingly extensive, with pretty much all the information you might need to manage your user account. But, a platform’s customer service capabilities are fundamentally judged by its one-one-one support framework. Now, SiteGround is quite something when it comes to that. So far so good.

WooCommerce 149

WooCommerce Live Chat eCommerce Management 149

ESW

SEPTEMBER 28, 2020

“Even if you don’t have call center software or a designated phone team, having an immediate way of creating a live interaction can dramatically improve the customer experience.” You don’t have to rely on your own staff to help customers. With a little planning, you can help consumers help themselves.

Shipping Costs 78

Shipping Costs Payment Services Live Chat eCommerce 78

Whisbi

JULY 11, 2019

The chatbot is encoded to process customer queries, scan its internal knowledge base, and then supply a tailored, contextual answer in real-time. This is convenient for the customer while helping you reach them when they need you most, all without picking up the phone. It Delivers Post-Transaction Metrics.

Marketing 68

Marketing Magazine Social Media Consumer 68

Algopix

JULY 13, 2023

CRM is vital for eCommerce businesses as it allows them to gain a deep understanding of their customers, their preferences, and their purchasing behaviors. By leveraging CRM systems, businesses can personalize customer experiences, target marketing campaigns more effectively, and optimize sales processes.

Payment Services 78

Payment Services eCommerce Management Customer 78

Ecommerce Platforms

JANUARY 29, 2022

It is an enterprise solution designed to help companies manage customer relationships across multiple channels. It features a range of knowledge base modules that can be updated individually, and is designed to be a complete solution for use in call centers and other businesses. Detailed Analytics and Reporting Data.

Live Chat 104

Live Chat Multi-channel Channel Article 104

Ecommerce Platforms

APRIL 5, 2019

Global/Local: The deliver a localized version of global merchant processing: If you are an Adyen customer, you can use any currency, credit card, bank card, or online payment method there is, with very few limitations. The website’s knowledge base is packed with helpful data, tips, resources and links.

Payment Services 134

Payment Services Merchant Services Payments POS 134

Retail TouchPoints

AUGUST 29, 2023

We also believe that when it’s used properly it can level up the customer experience in our eight channels. Our primary tool is the AI-powered Verizon Virtual Agent, a self-service personalized digital experience.

Payment Services 275

Payment Services Omnichannel POS Mobile 275

Whisbi

JULY 11, 2019

The chatbot is encoded to process customer queries, scan its internal knowledge base, and then supply a tailored, contextual answer in real-time. This is convenient for the customer while helping you reach them when they need you most, all without picking up the phone. It Delivers Post-Transaction Metrics.

Marketing 40

Marketing Magazine Social Media Consumer 40

Ecommerce Platforms

JUNE 10, 2019

Yet, by fulfilling these set expectations, your brand stands out effortlessly and your business creates a great customer experience that converts buyers into lifelong customers. You always need to know whether your customers will receive their orders on time. 18% reduction in cart abandonment.

Order Fulfillment 99

Order Fulfillment Fulfillment Shipping Costs Merchant Services 99

Ecommerce Platforms

AUGUST 17, 2022

This CMS software may be a little more complicated for beginners than some of the other options covered so far, but it’s great for offering customized experiences online. You get everything you need in one space for customer relationship management, communications, and project management too.

Management 104

Management Payment Services Magento SEO 104

Retail TouchPoints

MARCH 19, 2021

For retailers, it can feel daunting and risky to make wholesale changes to how visitors engage with their websites, or to implement new technologies and customer sales and services agent best practices. The First Step in Online Customer Engagement. Are customers missing the high-touch in-store experience when they are shopping online?

Consumer 260

Consumer Retail Customer Experience Banking 260