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Best Knowledge Base Software

Neil Patel

Knowledge management will never work until you realize it’s not about how you capture knowledge but how you leverage it.” – Etienne Wenger. Considering the modern world we live in, what better way to leverage knowledge than with knowledge base software.

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New iVend Service Portal now live!

iVend

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. Best-in-class Combined Support Portal & Knowledge Base. Intelligent keyword search to quickly find relevant articles and answers in the Knowledge Base.

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New iVend Service Portal now live!

iVend

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. Best-in-class Combined Support Portal & Knowledge Base. Intelligent keyword search to quickly find relevant articles and answers in the Knowledge Base.

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New iVend Service Portal now live!

iVend

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. Best-in-class Combined Support Portal & Knowledge Base. Intelligent keyword search to quickly find relevant articles and answers in the Knowledge Base.

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Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

Let us look at a few ways to improve customer experience in the retail industry through knowledge management. What is Knowledge Management and Why is it Important? But what if there was a way to prevent knowledge loss with every employee turnover? Knowledge acquisition.

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A Comprehensive Zendesk Review (Jan 2022) – The Best Help Desk Solution?

Ecommerce Platforms

It features a range of knowledge base modules that can be updated individually, and is designed to be a complete solution for use in call centers and other businesses. Zendesk Support offers instant topic suggestions for creating a smart and value-driven knowledge base.

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Zoho Desk Review (Apr 2022): A Complete Guide

Ecommerce Platforms

Each brand gets its own help centre, with different notifications, service channels, SLAs, and knowledge base articles. Your Zia technology will process questions and offer answers automatically using your knowledge base.

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Learn to Speak eCommerce (Free Glossary)

Dynamic Yield

A collection of glossary terms sourced from eCommerce practitioners, Dynamic Yield’s Knowledge Base, and quantitative research of industry materials. The post Learn to Speak eCommerce (Free Glossary) appeared first on Dynamic Yield. eCommerce Web Personalization

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The Retail Dictionary: eCommerce Terms Every Marketer Needs to Know

Dynamic Yield

A collection of glossary terms sourced from eCommerce practitioners, Dynamic Yield’s Knowledge Base, and quantitative research of industry materials. The post The Retail Dictionary: eCommerce Terms Every Marketer Needs to Know appeared first on Dynamic Yield. eCommerce Personalization

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RapiDoc API Documentation: An Improved and Updated Approach

Kibo

We are always considering improvements and suggestions based on user feedback: one of the most popular requests was for an enhanced search function.

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Adserea Review: Is This Dropshipping Tool Worth It?

Ecommerce Platforms

This includes providing you with suggested retail prices based on competitor data. One massive downside is that there’s no online knowledge base, meaning you can’t access detailed documentation about its features. There’s no online knowledge base.

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eBay Promoted listings via Frooition

Frooition

This new service offers the potential to increase listing views by up to 32% (average based on a comparison of item pages views before and after activating Promoted Listings in 2018 on ebay.co.uk). The link to Frooition’s knowledge-base is: [link]. eBay Promoted Listings.

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Weglot Review: The Best Website Translator to Go International With Ecommerce

Ecommerce Platforms

Solution like Weglo t allows you to have both manual and automatic translations without requiring any technical knowledge. These days, you can search through the knowledge base, or access support from the help center whenever you choose.

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The Retail Industry Is Facing New Disruptive Realities

RTP blog

Linking applications and systems has created robust knowledge bases that, when harnessed with AI and machine learning, can drive operational efficiencies, scalability and growth. Machine learning empowers chatbots to expand their knowledge base as more questions are answered. By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming.

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Product Class: Reporting Updates Q3 2018

Liveintent

You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here.

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Long B2C Sales Cycle? Use Content to Power Marketing

Zaius

If you have a technical product and you’re selling to a buyer without technical knowledge, content can help. It also provides a comprehensive Knowledge Base that explains all the different features included in a Scout Alarm and includes an evaluation of sensor placement and security needs, as well as system requirements. Think about the last time you bought a toothbrush. How long did it take you to decide which toothbrush to buy?

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Vetrinalive Review: Is This The Right eCommerce Platform for You?

Ecommerce Platforms

Vetrinalive originated in Italy and caters mainly to European users, especially those based in Italy and Scandinavia. One option for many ecommerce platforms is their online knowledge base. But unfortunately, Vetrinalive’s knowledge base is relatively sparse.

SEO 104
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An In-Depth ShippingEasy Review: What This Shipping Solution Has to Offer

Ecommerce Platforms

This solution is a software-as-a-service delivered as a web-based app. Once you've connected your store with ShippingEasy, ShippingEasy automatically downloads your orders and recommends the best carrier service based on the weight of the package and destination.

Shipping 166
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The Ultimate MYR POS Review (Oct 2021)

Ecommerce Platforms

MYR or Master Your Rush POS was founded in 2016 and is a 100% cloud-based point-of-sale solution made particularly for take-away and quick-service restaurants. MYR POS offers 3 support systems or channels which are phone, SOS, and a knowledge base.

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Free Zendesk Alternatives (Nov 2021): Which are The Best Solutions

Ecommerce Platforms

On the plus side, you will receive tools for email and social ticketing, knowledge base creation, ticket trend reports, combined mailbox tracking, and team collaboration features. Looking for free Zendesk alternatives? Then, you’re in the right place.

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Sellfy Review (Sep 2021): An Affordable and Beautiful Storefront for Selling to an Established Audience

Ecommerce Platforms

If you have the time to sort your own issues out, Sellfy has its own knowledge base environment. The knowledge base comes with various answers to commonly asked questions about account management, POD, getting started with online selling, payment collection and more.

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Scala Hosting Review: Will Scala Hosting Be Your New Web Host?

Ecommerce Platforms

They’re based in Dallas, Texas, and have clients worldwide – supporting websites in more than 150 countries. Lastly, you can also find help and advice from their online knowledge base, which covers frequently asked questions, tutorials, and guides on managing your site.

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LiveChat Pricing: The Complete Guide for 2023

Ecommerce Platforms

Understanding LiveChat pricing is crucial if you’re planning on investing in this popular chat-based customer service tool for your company. 24/7/365 chat, email, and phone support are included for every price tag, and you’ll also have full access to the knowledge base.

Live Chat 104
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LiveChat Pricing: The Complete Guide for 2023

Ecommerce Platforms

Understanding LiveChat pricing is crucial if you’re planning on investing in this popular chat-based customer service tool for your company. 24/7/365 chat, email, and phone support are included for every price tag, and you’ll also have full access to the knowledge base.

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A Quick Return Rabbit Review (June 2022)

Ecommerce Platforms

You get everything in the startup plan, plus: You can process 1,000 monthly returns Dedicated customer support Exchange incentives (make exchanges more convenient and save your customers money) Product recommendations engine (recommend exchanges based on customer buying behavior).

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

This means you can automatically segment customers based on their needs and route them to the best possible agent for a smoother customer service experience. The pricing options below are based on annual billing: Starter: $16 per agent per month(for small or home offices).

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EasyScan Review: The Ultimate App for Inventory Scanning and Fulfillment

Ecommerce Platforms

You can then print out custom packing slips based on the products and orders being placed in the box. Thereafter, the location gets updated for you to filter inventory based on where everything is located.

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Omnisend vs. Bronto–A Feature-by-Feature Comparison

Omnisend

But if your company uses a different platform, you will need some knowledge of API and how to move all your customer data to Bronto. Both platforms offer sophisticated, segment-based marketing automation. Reading Time: 5 minutes.

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Richpanel Review: Multi-Channel Customer Support for Shopify and More

Ecommerce Platforms

This way, you’ll know if it’s the right customer support app to manage your customer base and workforce. The customer self-service portal even gives out product recommendations based on customer questions. Are you considering adding a customer support module to your online store?

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Shopline Review: What Does This eCommerce Platform Have to Offer?

Ecommerce Platforms

However, yearly plans are only available for the three most expensive tiers, so the pricing quoted below is based on monthly billing. Shopline also has an online knowledge base , but as this isn’t linked on their main website, it’s a little hard to find!

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Squarespace vs Bluehost: The Battle of The Website Builders

Ecommerce Platforms

One of Squarespace ‘s biggest sells is that you don’t need any technological or coding knowledge to build a new website. Plans are as follows (prices below are based on the 12-month plan): The Basic plan: $2.90 You can type in your issue and find answers in the knowledge base.

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How Retailers Can Reduce The Risk Of Credential Threats

RTP blog

1) Make two-factor (or multi-factor) authentication mandatory : This can take the form of presenting evidence of an additional item like a smartphone, or it can be knowledge-based where the user must be able to answer a security question. Also, if the biometric fails, it defaults back to the password-based authentication. By Mike Wilson, Enzoic Retailers face a barrage of security threats from a variety of sources.

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Everything You Need to Know About Moteefe

Ecommerce Platforms

Moteefe boasts some of the industry's cheapest base costs – the average sellers make €20 with every t-shirt they sell to an EU customer. For your convenience, we've listed the base costs of some of Moteefe's most popular products: Classic T-shirts $5.28

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ClearSale Review: Will It Protect You From Fraudulent Refund Claims?

Ecommerce Platforms

ClearSale also offers specialized services based on industry and risk. AI-based chargeback automation Easy to use and intuitive dashboard Customer order management Visual reporting and analytics 24/7 customer service Tailored pricing plans An extensive list of integrations.

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What is service recovery?

ViiBE Blog

Set up new procedures and a knowledge base to pre-empt these issues going forward. Create a program based on customer feedback to train employees using the collected examples. Knowledge management is central to the prevention component of your service recovery strategy.

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Monday.com Review (July 2022): Everything You Need to Know

Ecommerce Platforms

Every block is draggable and droppable, allowing you to customise projects based on your personal and organisational needs and preferences. Several project views are available based on individual preferences, including calendar, Kanban, and Gantt.

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Retailers Implement Device Intelligence To Counteract Credential Stuffers

RTP blog

Combined with knowledge of skilled professionals who monitor these trends around the world, this approach to device intelligence is a retailer’s best defense. Ryan is an expert in consumer identity verification, fraud scoring and knowledge-based authentication. By Chris Ryan, Experian It’s an all too familiar scenario — a consumer recognizes an online purchase they never approved, and has to dispute the charge and reset their password.

Blog 150
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Constant Contact Website Builder Review (July 2020)

Ecommerce Platforms

As mentioned above, Constant Contact ’s website builder comes with things like customer support and a knowledge base to help you build your online store. The first thing you’re likely to come across is the knowledge base.

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Antenna Shopify App – Mobile First Ratings – The Ratings of the Future?

Ecommerce Platforms

Therefore, the Antenna ratings are made based on words and phrases mentioned by the users. Phrase-based Ratings. However, the true support comes in the form of a knowledge base. I also like these knowledge bases since it lets users complete their own research from questions asked in the past. However, it's a self-explanatory app that I can't imaging requires much more than a forum and knowledge base.

Mobile 101
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What is HubSpot and why do you need it?

Email Audience

The Service Hub is customer service software that includes conversational tools, a shared inbox, help desk automation, a knowledge base, survey tools, reporting, a customer portal, and more.

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The Best Rewards Apps for Shopify Store Owners

Ecommerce Platforms

Rewards apps allow you to implement different kinds of rewards based on customer behavior. You can use it to set up loyalty programs which reward your customers based on all kinds of factors. Alternatively, you can use the self-service knowledge base to address common questions.

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Choosing Who To Buy From: Why User Reviews Are More Important Than Just A Low Price in E-Commerce

RTP blog

They also can show examples of reviews that answer factual questions and give detail about the product, rather than purely attitudinal statements that do not add to the general knowledge base. By Professor Saravana Jaikumar, IIM Calcutta Consumers today have both more options of goods to buy and more information about those goods than ever before. Now, shopping in an e-marketplace involves the consideration of more products and more sellers at more price points.

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The Kiwi Sizing Shopify App: Is This Right for You?

Ecommerce Platforms

You can also ask customers a quick set of questions to determine the best fit for them based on their weight, height, gender, and clothing preferences. You can dynamically update your sizing chart based on any or all of these conditions.

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