Kissmetrics

JULY 13, 2021

One surefire way to establish yourself as an expert is to offer invaluable content that fills holes in your industry’s general knowledge base. These offerings can include infographics, white papers, blogs, podcasts, and other assets that fill holes in your industry’s knowledge base or offer utility to your members.

White Paper 304

White Paper Subscription Shipping Costs Reference 304

Ecommerce Platforms

AUGUST 10, 2020

These days, you can search through the knowledge base, or access support from the help center whenever you choose. The main support is provided through an email form and a knowledge base. Weglot Review: How's the Customer Support? However, you still need to have a higher-tier package if you want to access full team help.

eCommerce 232

eCommerce Shopify SEO BigCommerce 232

Kissmetrics

OCTOBER 2, 2020

It’s an all-in-one solution for omnichannel support, knowledge base, video chat, VoIP phone, and more. Zendesk Chat starts at $14 per agent per month. But I recommend the Zendesk Support Suite. For those of you looking to add the most advanced chatbots to your website, Acquire is my top recommendation.

Live Chat 297

Live Chat Omnichannel Shopify Recommendation 297

Retail TouchPoints

DECEMBER 29, 2022

All new policies and information, product knowledge and listings are updated in the knowledge base. Using a knowledge base, call center scripting is a process that can be easily resolved with every new launch. For instance, call agent scripts have to be frequently updated when a new product or service is launched.

Customer Experience 119

Customer Experience Retail Management Customer 119

Retail TouchPoints

SEPTEMBER 28, 2023

Right now, their knowledge base (with the exception of Meta AI and [two of the AI characters], Bru and Perry) is limited to information that largely existed prior to 2023, which means some responses may be dated. The company did caution that “it’s still early days for our AIs.

Magazine 92

Magazine Events Information Technology 92

Kissmetrics

OCTOBER 9, 2020

From there, you can optimize your support process and work on building a self-service knowledge base or in-depth how-to guides to quickly and efficiently answer common questions. And as your business grows, the need for a self-service knowledge base increases.

Multi-channel 263

Multi-channel Live Chat Channel Social Media 263

iVend

DECEMBER 9, 2019

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. With a continued focus on supporting our Customers & Channel Partners, we are pleased to announce the launch of the iVend Service Portal, combining the former CitiXsys Knowledge Portal with our Support Portal. Self-paced eLearning Videos.

Retail 53

Retail Download Document Channel 53

RTP blog

APRIL 27, 2018

Linking applications and systems has created robust knowledge bases that, when harnessed with AI and machine learning, can drive operational efficiencies, scalability and growth. Machine learning empowers chatbots to expand their knowledge base as more questions are answered.

Retail 150

Retail Omnichannel Toys Channel 150

Klaviyo

AUGUST 4, 2017

Email support will remain an option, and we’re adding hundreds of new articles and videos to our updated knowledge base at help.klaviyo.com. To begin, Live Chat is available from 9 AM – 5 PM Eastern time, Monday through Friday and can be accessed through the Support area of Klaviyo for paying customers.

Live Chat 154

Live Chat Demo Customer Article 154

iVend

DECEMBER 9, 2019

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. With a continued focus on supporting our Customers & Channel Partners, we are pleased to announce the launch of the iVend Service Portal, combining the former CitiXsys Knowledge Portal with our Support Portal. Self-paced eLearning Videos.

Retail 52

Retail Download Document Channel 52

iVend

DECEMBER 9, 2019

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. With a continued focus on supporting our Customers & Channel Partners, we are pleased to announce the launch of the iVend Service Portal, combining the former CitiXsys Knowledge Portal with our Support Portal. Self-paced eLearning Videos.

Retail 52

Retail Download Document Channel 52

Kibo

OCTOBER 7, 2021

Kibo hosts the new documentation on a companion site to our knowledge base, accessible by clicking the “API Documentation” tile from the Unified Commerce Developer category. Submitting this request will perform the call and give you a real response – enabling easy testing directly from the documentation page.

Document 62

Document Improvements Online Retail Merchant Services 62

Ecommerce Platforms

JUNE 9, 2022

One option for many ecommerce platforms is their online knowledge base. But unfortunately, Vetrinalive’s knowledge base is relatively sparse. The knowledge base is outdated and sparsely populated. If you have questions about Vetrinalive’s platform, where can you turn to find answers?

eCommerce Platforms 104

eCommerce Platforms eCommerce SEO Payment Services 104

Ecommerce Platforms

MARCH 8, 2023

Access to Intercom’s platform not only gives you live chat capabilities, but also workload management tools, ticketing software, outcome reporting, resolution bots, and tools for creating knowledge bases. to assign specific conversations to each member of your team, based on user needs. homepage Tawk.to

Live Chat 104

Live Chat eCommerce Shopify Shipping Costs 104

Ecommerce Platforms

MARCH 4, 2023

Access to Intercom’s platform not only gives you live chat capabilities, but also workload management tools, ticketing software, outcome reporting, resolution bots, and tools for creating knowledge bases. to assign specific conversations to each member of your team, based on user needs. homepage Tawk.to

Live Chat 104

Live Chat eCommerce Shopify Shipping Costs 104

GetElastic

JUNE 15, 2023

Data embedded within user reviews might pop up more readily for chat-based searchers. Customer service requests might be more easily resolved online, with robust knowledge-bases feeding into AI-powered customer service answer engines.

Merchant Services 146

Merchant Services Payments Payment Services Channel 146

Omnisend

JANUARY 26, 2021

At Bronto, you can get either 24/5 or 24/7 live chat support depending on your pricing plan, both of which include their knowledge base and educational videos. Regardless of the plan, all Omnisend customers have access to onboarding videos, educational webinars, and our easy-to-understand knowledge base articles.

eCommerce 148

eCommerce Live Chat Magento eCommerce Platforms 148

Ecommerce Platforms

NOVEMBER 10, 2021

On the plus side, you will receive tools for email and social ticketing, knowledge base creation, ticket trend reports, combined mailbox tracking, and team collaboration features. The free plan for Zoho Desk is quite generous, including a help center, email ticketing, customer management, and your own private knowledge base.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Ecommerce Platforms

MAY 18, 2021

You can also create your own knowledge base for your website, enable live chat, and route conversations to the most appropriate agents. You can easily create an online knowledge base for your consumers. You can efficiently create pipelines and manage inquiries from one centralized inbox. Hubspot's Cons ??.

Social Media 210

Social Media Live Chat SEO eCommerce Platforms 210

Ecommerce Platforms

OCTOBER 19, 2022

One massive downside is that there’s no online knowledge base, meaning you can’t access detailed documentation about its features. There’s no online knowledge base. You can also join the private Facebook community to discuss any issues you’re having with peers and get helpful tips from successful drop shippers.

Shipping Costs 160

Shipping Costs WooCommerce Shopify eCommerce 160

ecomdash

NOVEMBER 28, 2018

. #4 – Not using Bonanza’s Knowledge Base. Perusing through the Knowledge Bases (Help Center) will help you become familiar with the rules, policies, and procedures of the Bonanza marketplace. Their knowledge base will ensure you don’t waste time searching for answers. #5

Shipping Costs 82

Shipping Costs eCommerce Shipping Customer 82

MagentoBrain

MARCH 2, 2023

Also provides a knowledge base, community forum, and access to Magento experts. Also provides a knowledge base, community forum, and access to BigCommerce experts. Offers access to WooCommerce experts and a knowledge base. Also provides a knowledge base, community forum, and access to Squarespace experts.

eCommerce 59

eCommerce Volusion Magento Shipping Costs 59

RTP blog

AUGUST 12, 2019

1) Make two-factor (or multi-factor) authentication mandatory : This can take the form of presenting evidence of an additional item like a smartphone, or it can be knowledge-based where the user must be able to answer a security question.

Retail 150

Retail Customer Data Customer Customer Experience 150

Ecommerce Platforms

OCTOBER 20, 2021

MYR POS offers 3 support systems or channels which are phone, SOS, and a knowledge base. The knowledge base has a search feature that enables you to search for specific issues and it's fairly easy to navigate. MYR POS Review: Customer Support.

POS 210

POS Payment Services Point of Sale Payments 210

Kissmetrics

MARCH 1, 2021

Every domain registration comes with free privacy protection, domain name security, around the clock support, full DNS access, and a detailed knowledge base in case there’s something you need further clarification on. Easy domain transfer: Want to transfer your domain to Namecheap?

Live Chat 232

Live Chat Management Other Blog 232

Frooition

JUNE 24, 2021

There is also a fully stocked Knowledge-base with articles covering Frooition software and the eBay platform for free. The link to Frooition’s knowledge-base is: [link]. We respond to tickets with both speed and accuracy. The link to open a ticket in Frooition software is: [link].

Accessories 52

Accessories Mobile Recommendation Marketing 52

Ecommerce Platforms

MARCH 20, 2017

However, the true support comes in the form of a knowledge base. I also like these knowledge bases since it lets users complete their own research from questions asked in the past. However, it's a self-explanatory app that I can't imaging requires much more than a forum and knowledge base.

Shopify 112

Shopify Mobile eCommerce Social Media 112

FastSpring

JANUARY 16, 2020

Take a look at this knowledge base article to learn how to enable the shopping cart on a Popup Storefront. Buyers can easily page through the cross-sells via left/right buttons and click the “Add” button to add any or all of them to the cart. Not a FastSpring seller yet?

Shopping Carts 79

Shopping Carts eCommerce Platforms Conversion Optimization eCommerce 79

Liveintent

AUGUST 22, 2018

You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features.

Webinar 48

Webinar Demo Blog 48

RTP blog

MAY 3, 2019

Ryan is an expert in consumer identity verification, fraud scoring and knowledge-based authentication. He has an impressive track record of stopping fraud in retail banking, auto lending, deposits, consumer and student lending sectors and government identity proofing.

Retail 150

Retail Consumer Technology Banking 150

RTP blog

OCTOBER 22, 2018

They also can show examples of reviews that answer factual questions and give detail about the product, rather than purely attitudinal statements that do not add to the general knowledge base.

eCommerce 150

eCommerce Consumer Electronics Electronics Consumer 150

ChannelAdvisor

JUNE 6, 2017

Knowledge Base — home to nearly 2000 articles of step-by-step instructions and best practices. Getting Started — The most commonly used pages are on a prominent position on the homepage and represent a category in the Knowledge Base. Here are a few key areas where you can access industry leading strategy and support: .

eCommerce 49

eCommerce Article Channel Customer 49

Ecommerce Platforms

SEPTEMBER 21, 2021

If you have the time to sort your own issues out, Sellfy has its own knowledge base environment. The knowledge base comes with various answers to commonly asked questions about account management, POD, getting started with online selling, payment collection and more.

Payment Services 196

Payment Services Payments PayPal eCommerce 196

Optimizely

NOVEMBER 1, 2018

It also provides a comprehensive Knowledge Base that explains all the different features included in a Scout Alarm and includes an evaluation of sensor placement and security needs, as well as system requirements. It’s a great way to understand exactly what the buyer is looking for and give them the right options. Spectrum King LED.

B2C 354

B2C Marketing B2B Customer 354

Ecommerce Platforms

AUGUST 2, 2022

We’re pleased with the customer support options offered (especially since they have a website and detailed knowledge base), and love seeing that users are happy with their experiences. . We failed to find any social media channels, live chat options, or phone numbers, but those aren’t all that common for certain types of Shopify apps.

Fulfillment 118

Fulfillment Shopify eCommerce Shipping Costs 118

Omnisend

MAY 23, 2023

There is also a very elaborate online knowledge base and video tutorials for those who are more comfortable with self-troubleshooting. The tool also offers ample support in the form of a knowledge base, webinars, guides, and documentation. Constant Contact G2 rating: 4.0 The only drawback? Want to find similar tools?

eCommerce 78

eCommerce Merchant Services Live Chat Channel 78

Omnisend

MAY 23, 2023

There is also a very elaborate online knowledge base and video tutorials for those who are more comfortable with self-troubleshooting. The tool also offers ample support in the form of a knowledge base, webinars, guides, and documentation. What’s commendable is that email support is available in 8 different languages.

eCommerce 88

eCommerce Live Chat Merchant Services Channel 88