Best Knowledge Base Software

Neil Patel

Knowledge management will never work until you realize it’s not about how you capture knowledge but how you leverage it.” – Etienne Wenger. Considering the modern world we live in, what better way to leverage knowledge than with knowledge base software.

Zoho Desk Review (Apr 2022): A Complete Guide

Ecommerce Platforms

Each brand gets its own help centre, with different notifications, service channels, SLAs, and knowledge base articles. Your Zia technology will process questions and offer answers automatically using your knowledge base.

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A Comprehensive Zendesk Review (Jan 2022) – The Best Help Desk Solution?

Ecommerce Platforms

It features a range of knowledge base modules that can be updated individually, and is designed to be a complete solution for use in call centers and other businesses. Zendesk Support offers instant topic suggestions for creating a smart and value-driven knowledge base.

New iVend Service Portal now live!

iVend

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. Best-in-class Combined Support Portal & Knowledge Base. Intelligent keyword search to quickly find relevant articles and answers in the Knowledge Base.

New iVend Service Portal now live!

iVend

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. Best-in-class Combined Support Portal & Knowledge Base. Intelligent keyword search to quickly find relevant articles and answers in the Knowledge Base.

New iVend Service Portal now live!

iVend

Combined Support Portal & Knowledge Base for iVend Retail Customers & Partners. Best-in-class Combined Support Portal & Knowledge Base. Intelligent keyword search to quickly find relevant articles and answers in the Knowledge Base.

Support is now available via live chat

Klaviyo

Email support will remain an option, and we’re adding hundreds of new articles and videos to our updated knowledge base at help.klaviyo.com. We’re happy to announce that we’ve added another way to get help when using Klaviyo. Starting today, we now offer live chat support to our paying customers. Live chat has been a frequently requested service and we are excited to make it available to customers.

Learn to Speak eCommerce (Free Glossary)

Dynamic Yield

A collection of glossary terms sourced from eCommerce practitioners, Dynamic Yield’s Knowledge Base, and quantitative research of industry materials. The post Learn to Speak eCommerce (Free Glossary) appeared first on Dynamic Yield. eCommerce Web Personalization

The Retail Dictionary: eCommerce Terms Every Marketer Needs to Know

Dynamic Yield

A collection of glossary terms sourced from eCommerce practitioners, Dynamic Yield’s Knowledge Base, and quantitative research of industry materials. The post The Retail Dictionary: eCommerce Terms Every Marketer Needs to Know appeared first on Dynamic Yield. eCommerce Personalization

eBay Promoted listings via Frooition

Frooition

This new service offers the potential to increase listing views by up to 32% (average based on a comparison of item pages views before and after activating Promoted Listings in 2018 on ebay.co.uk). The link to Frooition’s knowledge-base is: [link]. eBay Promoted Listings.

Omnisend vs. Bronto–A Feature-by-Feature Comparison

Omnisend

But if your company uses a different platform, you will need some knowledge of API and how to move all your customer data to Bronto. Both platforms offer sophisticated, segment-based marketing automation. Reading Time: 5 minutes.

Weglot Review: The Best Website Translator to Go International With Ecommerce

Ecommerce Platforms

Solution like Weglo t allows you to have both manual and automatic translations without requiring any technical knowledge. These days, you can search through the knowledge base, or access support from the help center whenever you choose.

The Ultimate MYR POS Review (Oct 2021)

Ecommerce Platforms

MYR or Master Your Rush POS was founded in 2016 and is a 100% cloud-based point-of-sale solution made particularly for take-away and quick-service restaurants. MYR POS offers 3 support systems or channels which are phone, SOS, and a knowledge base.

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The Retail Industry Is Facing New Disruptive Realities

Retail TouchPoints

Linking applications and systems has created robust knowledge bases that, when harnessed with AI and machine learning, can drive operational efficiencies, scalability and growth. Machine learning empowers chatbots to expand their knowledge base as more questions are answered. By Stephen Wakeling , Phobio The ubiquity of Amazon and recent announcement of the Toys ‘R’ Us closure offers a sobering glimpse of how the retail industry is radically shifting and transforming.

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Free Zendesk Alternatives (Nov 2021): Which are The Best Solutions

Ecommerce Platforms

On the plus side, you will receive tools for email and social ticketing, knowledge base creation, ticket trend reports, combined mailbox tracking, and team collaboration features. Looking for free Zendesk alternatives? Then, you’re in the right place.

Product Class: Reporting Updates Q3 2018

Liveintent

You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here.

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What is HubSpot and why do you need it?

Email Audience

The Service Hub is customer service software that includes conversational tools, a shared inbox, help desk automation, a knowledge base, survey tools, reporting, a customer portal, and more.

Sellfy Review (Sep 2021): An Affordable and Beautiful Storefront for Selling to an Established Audience

Ecommerce Platforms

If you have the time to sort your own issues out, Sellfy has its own knowledge base environment. The knowledge base comes with various answers to commonly asked questions about account management, POD, getting started with online selling, payment collection and more.

Long B2C Sales Cycle? Use Content to Power Marketing

Zaius

If you have a technical product and you’re selling to a buyer without technical knowledge, content can help. It also provides a comprehensive Knowledge Base that explains all the different features included in a Scout Alarm and includes an evaluation of sensor placement and security needs, as well as system requirements. Think about the last time you bought a toothbrush. How long did it take you to decide which toothbrush to buy?

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Best Small Business Software for 2021: A Round-Up

Ecommerce Platforms

This means you can automatically segment customers based on their needs and route them to the best possible agent for a smoother customer service experience. The pricing options below are based on annual billing: Starter: $16 per agent per month(for small or home offices).

How Retailers Can Satisfy Demand for Instant Gratification

Retail Touch

But, trending today and for the immediate future, are also AI-powered knowledge bases and AI-powered coaching , which give the agents the right actions and answers faster, making both the agent and customer feel good.

Welcome to the ChannelAdvisor Community!

ChannelAdvisor

The ChannelAdvisor Community is an e-commerce news feed, a community-based support system and an information resource — all rolled into one. Knowledge Base — home to nearly 2000 articles of step-by-step instructions and best practices. Getting Started — The most commonly used pages are on a prominent position on the homepage and represent a category in the Knowledge Base. At ChannelAdvisor, we’re always looking for ways we can help your business grow.

Feature Announcement: Display Cross-Sells in the Shopping Cart for Popup Storefronts

FastSpring

Take a look at this knowledge base article to learn how to enable the shopping cart on a Popup Storefront. We understand how important it is to make the most of every sale.

Tidio Chat Review: What Does This Software Have to Offer?

Ecommerce Platforms

Overall, the tool is intuitive and beginner-friendly, requiring no former technical knowledge. Lastly, you can add and remove visitor tags from customer profiles based on their behavior. The prices below are based on monthly billing: Let’s take a look at the free plan first.

7 Tips To Recruit Power Sellers to Your Marketplace

Algopix

In addition, build a knowledge base to guide sellers as well as users around your platform. However, attracting vendors is an ongoing process so you should periodically re-evaluate based on the requirements of your buyers.

Everything You Need to Know About Moteefe

Ecommerce Platforms

Moteefe boasts some of the industry's cheapest base costs – the average sellers make €20 with every t-shirt they sell to an EU customer. For your convenience, we've listed the base costs of some of Moteefe's most popular products: Classic T-shirts $5.28

What is service recovery?

ViiBE Blog

Set up new procedures and a knowledge base to pre-empt these issues going forward. Create a program based on customer feedback to train employees using the collected examples. Knowledge management is central to the prevention component of your service recovery strategy.

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An In-depth Rewind Review – Everything You Need to Know

Ecommerce Platforms

It is important to state that since Rewind is a cloud-based service it does protect local data but only assists in safeguarding your company's cloud-based data. This means that if you have a store on either of the two or need to backup any SaaS based data, Rewind can cater to that need.

How Retailers Can Reduce The Risk Of Credential Threats

Retail TouchPoints

1) Make two-factor (or multi-factor) authentication mandatory : This can take the form of presenting evidence of an additional item like a smartphone, or it can be knowledge-based where the user must be able to answer a security question. Also, if the biometric fails, it defaults back to the password-based authentication. By Mike Wilson, Enzoic Retailers face a barrage of security threats from a variety of sources.

Constant Contact Website Builder Review (July 2020)

Ecommerce Platforms

As mentioned above, Constant Contact ’s website builder comes with things like customer support and a knowledge base to help you build your online store. The first thing you’re likely to come across is the knowledge base.

The Kiwi Sizing Shopify App: Is This Right for You?

Ecommerce Platforms

You can also ask customers a quick set of questions to determine the best fit for them based on their weight, height, gender, and clothing preferences. You can dynamically update your sizing chart based on any or all of these conditions.

Retailers Implement Device Intelligence To Counteract Credential Stuffers

Retail TouchPoints

Combined with knowledge of skilled professionals who monitor these trends around the world, this approach to device intelligence is a retailer’s best defense. Ryan is an expert in consumer identity verification, fraud scoring and knowledge-based authentication. By Chris Ryan, Experian It’s an all too familiar scenario — a consumer recognizes an online purchase they never approved, and has to dispute the charge and reset their password.

Antenna Shopify App – Mobile First Ratings – The Ratings of the Future?

Ecommerce Platforms

Therefore, the Antenna ratings are made based on words and phrases mentioned by the users. Phrase-based Ratings. However, the true support comes in the form of a knowledge base. I also like these knowledge bases since it lets users complete their own research from questions asked in the past. However, it's a self-explanatory app that I can't imaging requires much more than a forum and knowledge base.

The Ultimate Astra Theme Review (July 2021)

Ecommerce Platforms

The brand is an Indian-based web Dev company. All Astra Starter Sites are categorized based on the page builder used. Astra, fortunately, offers a different case due to its knowledge base , that's extremely comprehensive. Welcome to the ultimate Astra theme review.

Choosing Who To Buy From: Why User Reviews Are More Important Than Just A Low Price in E-Commerce

Retail TouchPoints

They also can show examples of reviews that answer factual questions and give detail about the product, rather than purely attitudinal statements that do not add to the general knowledge base. By Professor Saravana Jaikumar, IIM Calcutta Consumers today have both more options of goods to buy and more information about those goods than ever before. Now, shopping in an e-marketplace involves the consideration of more products and more sellers at more price points.

Checkout.com Review (2022) – Fees, Solutions, and Features

Ecommerce Platforms

Checkout.com is one of the oldest cloud-based payments platforms in the industry, having launched in 2012. This requires you to provide estimates based on your monthly processing volume and your payment needs.

7 best practices for nailing your abandoned cart emails

Omnisend

We recommend a sequence that follows roughly the same pattern as below, based on the abandoned cart best practices that tend to deliver good results: Remind the customer about their cart. More specifics for building your abandoned cart automation in Omnisend can be found in our knowledge base.

Omnisend vs Listrak: A Feature-by-Feature Comparison

Omnisend

The first thing to take into consideration when checking out a new platform is its intended user base. This creates intuitive customer profiles, allowing for predictive personalization and behavioral-based triggers. Reading Time: 6 minutes.

Best Free CRM in the UK (May 2022)

Ecommerce Platforms

The more expensive paid packages can add in features like time-based workflows, AI-powered next-best-action suggestions, and dedicated account manager support. The best free CRM UK companies can access is a crucial investment in the future of your brand.

Best Help Desk Software for Small Business

Ecommerce Platforms

This includes access to ticket dispatch notifications, social ticketing, email ticketing, and knowledge base access. HappyFox is a cloud-based software which takes stress away from the IT team and helps service teams to perform more effectively.

Common Bonanza Seller Mistakes to Avoid

ecomdash

Instead, sellers are charged based on what they call the Final Offer Value (FOV). 4 – Not using Bonanza’s Knowledge Base. Perusing through the Knowledge Bases (Help Center) will help you become familiar with the rules, policies, and procedures of the Bonanza marketplace. Their knowledge base will ensure you don’t waste time searching for answers. #5 Bonanza is a fast-growing marketplace that is relatively new to the ecommerce world.

BigCommerce transactional emails: 5 best practices + examples

Omnisend

For detailed walkthroughs about creating each type of transactional email workflow, see their full how-to guides on our knowledge base. Reading Time: 6 minutes.

BigCommerce transactional emails: 5 best practices + examples

Omnisend

For detailed walkthroughs about creating each type of transactional email workflow, see their full how-to guides on our knowledge base. Reading Time: 6 minutes.