Learn to Speak eCommerce (Free Glossary)

Dynamic Yield

A collection of glossary terms sourced from eCommerce practitioners, Dynamic Yield’s Knowledge Base, and quantitative research of industry materials.

The Retail Dictionary: eCommerce Terms Every Marketer Needs to Know

Dynamic Yield

A collection of glossary terms sourced from eCommerce practitioners, Dynamic Yield’s Knowledge Base, and quantitative research of industry materials.

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Product Class: Reporting Updates Q3 2018

Liveintent

You can also find a link to LiveIntent’s Reporting Overview in Knowledge Base here. On Thursday, August 16th, Product Specialist Tyler Mattis hosted a webinar on LiveIntent reporting features, including new reporting navigation, new metrics, and a sneak peek at upcoming features. Below is a recording of the webinar, including a platform demo. If you have any further questions, please reach out to your account team or Contact Us here.

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Support is now available via live chat

Klaviyo

Email support will remain an option, and we’re adding hundreds of new articles and videos to our updated knowledge base at help.klaviyo.com. We’re happy to announce that we’ve added another way to get help when using Klaviyo.

The Retail Industry Is Facing New Disruptive Realities

Retail TouchPoints

Linking applications and systems has created robust knowledge bases that, when harnessed with AI and machine learning, can drive operational efficiencies, scalability and growth. Machine learning empowers chatbots to expand their knowledge base as more questions are answered.

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Long B2C Sales Cycle? Use Content to Power Marketing

Zaius

If you have a technical product and you’re selling to a buyer without technical knowledge, content can help. Think about the last time you bought a toothbrush. How long did it take you to decide which toothbrush to buy?

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Welcome to the ChannelAdvisor Community!

ChannelAdvisor

The ChannelAdvisor Community is an e-commerce news feed, a community-based support system and an information resource — all rolled into one. Knowledge Base — home to nearly 2000 articles of step-by-step instructions and best practices.

Retailers Implement Device Intelligence To Counteract Credential Stuffers

Retail TouchPoints

Combined with knowledge of skilled professionals who monitor these trends around the world, this approach to device intelligence is a retailer’s best defense. Ryan is an expert in consumer identity verification, fraud scoring and knowledge-based authentication.

Antenna Shopify App – Mobile First Ratings – The Ratings of the Future?

Ecommerce Platforms

Therefore, the Antenna ratings are made based on words and phrases mentioned by the users. Phrase-based Ratings. However, the true support comes in the form of a knowledge base.

Choosing Who To Buy From: Why User Reviews Are More Important Than Just A Low Price in E-Commerce

Retail TouchPoints

They also can show examples of reviews that answer factual questions and give detail about the product, rather than purely attitudinal statements that do not add to the general knowledge base.

Feature Announcement: Display Cross-Sells in the Shopping Cart for Popup Storefronts

FastSpring

Take a look at this knowledge base article to learn how to enable the shopping cart on a Popup Storefront. We understand how important it is to make the most of every sale.

A Comprehensive Gorgias Review: Everything You Need to Know

Ecommerce Platforms

You can sort, tag, and assign your tickets based on their topic and attributes. This makes it easy to reward agents based on customer conversion and the revenue they've generated as a result of pre-sale tickets. Connection with knowledge base platforms like elev.io & helpdocs.io.

How E-commerce Companies Expand Their Businesses With Better Knowledge Management Tools

Prisync

eCommerce organizations that invest in knowledge management are able to exploit its benefits to improve their overall profits and reach more customers. Knowledge management in ecommerce can help improve various business processes internally. Knowledge base systems.

Is chargeback management part of your holiday commerce strategy?

GetElastic

For example, a strong chargeback management strategy should employ: Knowledge-Based Authentication: Fraud mitigation tools like CVV verification and 3-D Secure weed-out fraud attempts by verifying information known to the cardholder.

Your Go-To Gumroad Review (June 2019)

Ecommerce Platforms

When it come to shipping and handling, Gumroad offers features like: Automatically adjusted shipping charges based on where customers live. Design memberships that give customer access to specific libraries of content based on their membership level. Limited knowledge base.

Wix vs Weebly: Which is Right for Your Ecommerce Site?

Ecommerce Platforms

For instance, Weebly offers ticket support via email, phone support, and a complete knowledge base full of tools you can use to solve your own problems. The knowledge base does everything it can to cover any questions you might have.

Common Bonanza Seller Mistakes to Avoid

ecomdash

Instead, sellers are charged based on what they call the Final Offer Value (FOV). 4 – Not using Bonanza’s Knowledge Base. Perusing through the Knowledge Bases (Help Center) will help you become familiar with the rules, policies, and procedures of the Bonanza marketplace.

Mailchimp vs Constant Contact: Which Email Marketing Service is Right for You?

Ecommerce Platforms

It has great opt-in messages that you can customize based on your preferences. This takes you into related knowledge base articles address the issue. You can also use their knowledge base as a point of reference or its help center community.

An In-Depth ShippingEasy Review: Everything You Need to Know

Ecommerce Platforms

This solution is a software-as-a-service type bundle delivered as a web-based app. In short, all of the following: ShippingEasy can automatically map carriers based on the delivery preference of your customer's. They base their fees on the number of shipments you send a month.

EKM Review: A UK-based Ecommerce Platform With All Features Built In

Ecommerce Platforms

In this EKM review, we'll outline how the UK-based development and support team make it rather advantageous for some online stores. As we mentioned earlier in the article, the EKM customer support team is based in the UK. Once again, these are UK-based times.

‘Tis the Season for Gift Purchases in Your Checkout

FastSpring

For more information about Gift Purchases, please visit our Knowledge Base. Believe it or not, the holidays are just around the corner.

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Kinsta Managed Hosting Review: All Ecommerce Sites on WordPress Should Check Out This Hosting

Ecommerce Platforms

It's useful for people on the WordPress platform if you have limited knowledge or would rather leave the more technical tasks to the experts. Regardless of the plan you opt for, you get the following features: The ability to choose your own data center based on your region.

B2B Mobile Commerce Apps are Hot: Here’s Why

GetElastic

B2B buyers don’t live entirely behind a desk — many are on the job site, in the field, commuting or need offline access to products, account information, order tracking, knowledge bases, manuals and more.

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Trust Pilot vs Feefo vs Yotpo: The Ultimate Product Review Platform Comparison

Ecommerce Platforms

As for online support, we like that Feefo includes a knowledge base, blog, white papers, user guides and API documents. The knowledge base is top notch, and you can always send in an email or ticket if needed. What are some of your main goals as an ecommerce professional?

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Need to make a knockout online form? Consider Paperform

Ecommerce Platforms

They've compiled a knowledge base full of answers to frequently asked questions. Did you know, as many as half of all online marketers say that inbound marketing strategies, like onsite forms, are their primary source of lead generation?

Make Customer Service Your Most Valuable Asset This Holiday Season

BigCommerce

We’re on a mission to provide businesses like yours marketing and sales tips, tricks and industry leading knowledge to build the next house-hold name brand. In most cases, this will be your FAQ or knowledge base.

Drip eCommerce CRM Review: Better CX Management (June 2019)

Ecommerce Platforms

To streamline your marketing experience, Drip delivers: Email building tools: Design the emails that are most likely to speak to your target audience with a simple toolkit, pre-made templates, and blueprints for both visual and text-based emails.

Blackbell Review: A Simple and Affordable Way to Sell Services

Ecommerce Platforms

Blackbell customer support is provided through email and an excellent documentation center, or knowledge base. Selling services online doesn't seem that difficult at first, until you start going through the entire process.

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Udemy vs Teachable: A Comparison of Online Course Selling Heavyweights

Ecommerce Platforms

Having said that, Udemy may serve a purpose if you're trying to expand your own user base or just get the word out about your courses to a large community of people. When comparing Udemy vs Teachable, the one advantage Udemy has for marketing is its large user base.

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Siteground Review: Is It The Best Hosting Platform?

Ecommerce Platforms

Let’s start off at the base, where the system of measures continues to protect data centers against physical threats. The knowledge base here is seemingly extensive, with pretty much all the information you might need to manage your user account.

Woo Reviews by Wiremo Review: Sleek Customer Reviews with Requests and Conversations

Ecommerce Platforms

Wiremo provides a quick knowledge base and FAQ section for answering all of your basic questions. As for the customer support, free plans get the basic support, which basically means email and knowledge base assistance.

Teachable Review: Make Unlimited Courses for Unlimited Students

Ecommerce Platforms

Not every Teachable user has tons of knowledge in web development, and that's kind of the point. I haven't ever taken a course online where I haven't been excited to test my knowledge at the end.

Everything You Need To Know About OptiMonk – Is It The Best Ecommerce Retargeting Tool?

Ecommerce Platforms

OptiMonk is an on-site message toolkit used to improve conversions using action-based popups ad bars. It does this based on the behavior of web visitors and what you know about them in terms of the pages they visit. This lets you target visitors based on a specific country or region.

AliDropship Review: Custom Dropshipping Sites with a WooCommerce Plugin

Ecommerce Platforms

The knowledge base appears to have a large collection of articles for topics like improving your store, add-ons, hosting, and more. Dropshipping advertisements often promise futures of success and financial wealth without putting in much work.

Modalyst Review: With Fast Delivery to your Customers

Ecommerce Platforms

If you are looking to dropship products from suppliers that are based in US or Europe and have unique, high-quality products, this is your goldmine! The Help Center is a knowledge base with a large selection of articles.