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Best Knowledge Base Software

Kissmetrics

Knowledge management will never work until you realize it’s not about how you capture knowledge but how you leverage it.” – Etienne Wenger. Considering the modern world we live in, what better way to leverage knowledge than with knowledge base software. We scoured the web for the best knowledge base tools.

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Best Domain Registrar

Kissmetrics

Every domain comes with: Transfer Lock Security – TLS A free SSL certificate Email and URL forwarding Complete DNS control 24/7/365 customer support An extensive knowledge base. This means you don’t have to worry about renewing it every year and you can pay for everything in advance (no annual payments). And they renew at $13.99

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Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

All new policies and information, product knowledge and listings are updated in the knowledge base. Using a knowledge base, call center scripting is a process that can be easily resolved with every new launch. For instance, call agent scripts have to be frequently updated when a new product or service is launched.

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India’s Budget 2023: What It Means For Financial Services And FinTechs?

Forrester eCommerce

Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] On that day, India’s Prime Minister tweeted, “This year’s Budget infuses new energy to India’s development trajectory”. I find that he was not far off the mark.

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Best Customer Service Software

Kissmetrics

With the Professional and Enterprise packages, you can get everything from automation, pipelines, and custom reporting to a knowledge base, hierarchical teams, and integration with Slack. It also offers basic reports, a knowledge base, and ticket options like merging, splitting, exporting, and mass actions.

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How to Create, Launch, and Grow a Membership Site and Community

Kissmetrics

One surefire way to establish yourself as an expert is to offer invaluable content that fills holes in your industry’s general knowledge base. These offerings can include infographics, white papers, blogs, podcasts, and other assets that fill holes in your industry’s knowledge base or offer utility to your members.

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Best Live Chat Software

Kissmetrics

It’s an all-in-one solution for omnichannel support, knowledge base, video chat, VoIP phone, and more. Zendesk Chat starts at $14 per agent per month. But I recommend the Zendesk Support Suite. For those of you looking to add the most advanced chatbots to your website, Acquire is my top recommendation.

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