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Best Knowledge Base Software

Kissmetrics

Knowledge management will never work until you realize it’s not about how you capture knowledge but how you leverage it.” – Etienne Wenger. Considering the modern world we live in, what better way to leverage knowledge than with knowledge base software. We scoured the web for the best knowledge base tools.

Document 215
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India’s Budget 2023: What It Means For Financial Services And FinTechs?

Forrester eCommerce

Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] On that day, India’s Prime Minister tweeted, “This year’s Budget infuses new energy to India’s development trajectory”. I find that he was not far off the mark.

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Role of Knowledge Management in the Retail Customer Experience Scenario

Retail TouchPoints

All new policies and information, product knowledge and listings are updated in the knowledge base. Using a knowledge base, call center scripting is a process that can be easily resolved with every new launch. For instance, call agent scripts have to be frequently updated when a new product or service is launched.

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Best Customer Service Software

Kissmetrics

With the Professional and Enterprise packages, you can get everything from automation, pipelines, and custom reporting to a knowledge base, hierarchical teams, and integration with Slack. It also offers basic reports, a knowledge base, and ticket options like merging, splitting, exporting, and mass actions.

Live Chat 239
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Meta Debuts Suite of New AI Tools Including Chatbots, Celeb Voices and Image Editing

Retail TouchPoints

Right now, their knowledge base (with the exception of Meta AI and [two of the AI characters], Bru and Perry) is limited to information that largely existed prior to 2023, which means some responses may be dated. The company did caution that “it’s still early days for our AIs.

Magazine 319
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Defining & Calculating Return on Ad Spend (ROAS)

CPC Strategy

Whether you’re looking for info to boost your general knowledge base or want to understand the relationship between ROAS and campaigns, this quick guide has you covered. This oft-spotted acronym is an integral part of gauging the success of certain advertising efforts within a given marketing strategy. What Is […]

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Best Domain Registrar

Kissmetrics

Every domain comes with: Transfer Lock Security – TLS A free SSL certificate Email and URL forwarding Complete DNS control 24/7/365 customer support An extensive knowledge base. This means you don’t have to worry about renewing it every year and you can pay for everything in advance (no annual payments). And they renew at $13.99