Kissmetrics

APRIL 23, 2021

There are a lot of misconceptions about online reputation management. In this guide, I’ll explain the role of online reputation management in today’s digital age, explain why it matters, and outline 10 tips for improving and protecting your brand’s online image. Why Does Reputation Management Matter?

Definition 362

Definition Management Social Media SEO 362

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Retail 293

Retail Customer Experience Technology Operations 293

Retail TouchPoints

AUGUST 10, 2023

From generating product descriptions and dynamic pricing to improving data quality and automating redundant tasks, AI has been monikered as the magical fix-it-all technology that promises to slash time-to-market, quadruple employee productivity and deliver larger-than-life customer experiences.

Shipping Costs 213

Shipping Costs eCommerce Customer Experience Recommendation 213

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

Additionally, it’s not just AI; retail brands can also look to other innovative technologies such as augmented reality (AR), virtual reality (VR), and voice assistants to provide a more conversational and convenient shopping experience. This can help retailers increase sales and build customer loyalty.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

lateshipment

JULY 25, 2022

In order to close this existing gap and create the opportunity to delight customers in the post-purchase phase, brands must start crafting stellar delivery experiences. Here comes Delivery Experience Management (DEM) that can help you do just that. What is Delivery Experience Management (DEM)?

eCommerce 147

eCommerce Management Shipping Costs Customer 147

365 Retail

OCTOBER 30, 2023

Prioritising customer satisfaction is not just a good business practice, but an essential lifeline for small business growth and survival. In response to economic uncertainties, 44% of respondents are actively managing their finances.

Small Business Retail 109

Small Business Retail Shipping Costs Customer Experience Customer 109

Groove

OCTOBER 4, 2023

Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization. The tool negates the need for manual data entry by performing tasks such as drafting follow-up emails, reporting, lead management, status updates, prospecting, and forecasting.

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

365 Retail

JULY 12, 2023

DFS , the sofa expert, has partnered with CM.com , a global leader in cloud software for conversational commerce, to enhance its customer experience. The partnership enables DFS to provide an improved and more innovative service to customers, via the AI chatbot ‘Sofia’.

Customer Experience 52

Customer Experience Technology Customer Improvements 52

GetElastic

SEPTEMBER 2, 2021

I have been an Account Manager and Consultant for a large portion of my career before making the switch to sales and marketing operations a few years back. Earlier this year, Elastic Path announced its BETA release of Account Management for Elastic Path Commerce Cloud. Market Trends in B2B eCommerce. Time = Money.

B2B 141

B2B Management eCommerce B2C 141

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction.

Retail 305

Retail Customer Experience Technology Customer Data 305

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

GetElastic

AUGUST 11, 2021

For decades now, teams have leveraged Content Management Systems (CMS) to manage and deliver dynamic content across the web. What is a Content Management Systems (CMS)? However, a drawback of a headless architecture is that now you have two or more application components to integrate and manage, vs just a single application.

Management 148

Management eCommerce Multi-channel Channel 148

Forrester eCommerce

JULY 25, 2023

Hardly any of the executives who include customer experience (CX) metrics in their quarterly earnings calls do it well. Forrester recommends avoiding CX metrics entirely.

Customer Retention 195

Customer Retention Customer Experience Recommendation Customer 195

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. He is also an adjunct professor at the Kellogg School of Management at Northwestern University, where he teaches innovation and growth strategy.

Retail 255

Retail Mobile Consumer Operations 255

Retail TouchPoints

APRIL 9, 2024

As early as late summer, Best Buy customers in the U.S. will be able to connect with a gen AI-powered virtual assistant for help with tasks like troubleshooting product issues , rescheduling or combining order deliveries , managing software , Geek Squad subscriptions and My Best Buy memberships.

Customer 254

Customer Subscription Customer Experience Technology 254

Pivotree Blog

APRIL 5, 2024

By Keith Gorney In the realm of order management, efficiency and agility are paramount. As businesses strive to meet evolving customer demands and market dynamics, the tools they employ must evolve as well. However, despite its significance, many individuals and businesses tend to overlook or delay this essential task.

Payment Services 52

Payment Services Management eCommerce Platforms eCommerce 52

Groove

FEBRUARY 16, 2024

Efficient Marketing Automation: With a Shopify HubSpot integration, retailers can leverage HubSpot workflows to automate marketing tasks such as abandoned cart recovery, personalized product recommendations, and post-purchase follow-ups.

Shopify 379

Shopify Live Chat Customer Data Information 379

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. Cosmetics, which is using data to create personalized customer experiences, optimize their marketing and inform their product development — helping them stay ahead of the Gen Z curve.

Improvements 215

Improvements Retail Mobile Customer Experience 215

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. leveraging owned and gathered customer data.

Consumer 216

Consumer Customer Loyalty Customer Experience Recommendation 216

Ecommerce Platforms

AUGUST 17, 2022

The best content management systems are valuable tools for managing your online presence. Otherwise known as a “CMS”, a Content Management System allows companies to create blogs, membership sites and other websites with minimal effort. The biggest challenge for most organizations is deciding which CMS to use. Best fo Ecommerce.

Management 104

Management Payment Services Magento SEO 104

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. By incorporating AI, retailers can reduce the volume of returns while improving the shopping experience for their customers. According to the NRF, U.S.

Fulfillment 224

Fulfillment Technology Apparel Clothing 224

SellBrite

MAY 25, 2017

In an effort to boost sales and effectively differentiate from competitors, more ecommerce entrepreneurs and hiring managers are working hard to build dedicated customer experience teams at their companies. You have to invest in customer experience. Why Customer Experience Matters.

Customer Experience 123

Customer Experience eCommerce Customer Social Media 123

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. That requires starting pre-purchase, like displaying delivery timing in the cart before the customer completes their order.

Live Chat 176

Live Chat Merchant Services Recommendation Customer Experience 176

Retail TouchPoints

AUGUST 9, 2023

Financial services and POS solution Square has launched a new consumer-facing app that lets customers search, discover and book appointments with beauty and personal care professionals. We believe Square Go is an important step in helping sellers make more sales by offering seller discovery and exceptional customer experiences.”

Books 192

Books Merchant Services Payment Services Customer 192

Retail TouchPoints

MAY 27, 2022

The mirrors recognize the products brought into the fitting room and can offer personalized product and styling recommendations. We are developing and imagining how COS retail spaces can inspire our customers, both now and for the future,” said Lea Rytz Goldman, Managing Director of COS in a statement.

Payment Services 267

Payment Services Fashion Recommendation Customer Experience 267

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 188

eCommerce Order Fulfillment Fulfillment Multi-channel 188

Groove

OCTOBER 4, 2023

Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization. The tool negates the need for manual data entry by performing tasks such as drafting follow-up emails, reporting, lead management, status updates, prospecting, and forecasting.

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

lateshipment

MARCH 26, 2020

What is Delivery Experience Management? Delivery Experience Management (DEM) is the process of being proactive in ensuring that your customers receive their orders on-time and how they expect. Issues Your Brand Will Face Without a Solution to Manage Delivery Experiences. The last-mile is error prone.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Retail TouchPoints

SEPTEMBER 28, 2023

In turn, this data can be used to deliver individually personalized experiences at every touch point — from personalized product recommendations to tailored marketing campaigns to search results that are ranked and ordered according to their individual preferences. For example, suppose a customer is searching for a date night dress.

Gifts 235

Gifts eCommerce Recommendation Technology 235

365 Retail

JUNE 1, 2023

The advent of Artificial Intelligence (AI) has created a huge potential for stores to deliver an efficient, simple and personalised customer experience on the high street, however, consumers are still wary of this technology. Smart Shelves AI can also enhance the customer experience from behind the scenes.

Customer Experience 52

Customer Experience Payment Services Customer Mobile Payments 52

Retail TouchPoints

JULY 13, 2020

Inventory management starts — and only starts — with a warehouse management system (WMS). In practice, most out-of-box WMSs are not capable of managing the volume and complexity of workloads required in today’s retail environment. As warehouse managers know, the only way to plan for the unexpected is to expect the unthinkable.

Management 140

Management Clothing Omnichannel Technology 140

Fabric

DECEMBER 15, 2023

In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innovative solutions like real-time inventory, order management and fulfillment, and dropshipping. 5 Key Takeaways 1.

eCommerce 130

eCommerce Omnichannel Fulfillment eCommerce Platforms 130

Retail TouchPoints

SEPTEMBER 18, 2023

With respect to optimizing employee efficiencies, generative AI could be used by store associates on handheld devices to think up product recommendations when advising customers, and AI will hopefully be deployed in order to achieve the most ideal sales floor schedules.

Retail 269

Retail Gifts Recommendation Consumer 269

Retail TouchPoints

NOVEMBER 30, 2022

Amazon Web Services (AWS) has announced a preview of AWS Supply Chain, a new application designed to help businesses increase supply chain visibility to make faster, more informed decisions that can mitigate risks, lower costs and improve the customer experience. AWS Supply Chain is available in preview in U.S.

Supplies 232

Supplies Retail Improvements Information 232

GetElastic

MAY 14, 2019

In a time where news about crises in a business spread like viruses do, and the tipping point of issues is basically under one hour, effective brand reputation management can help protect companies. Studies show that 74 percent of customers read two to ten peer reviews before they trust a brand. What is brand reputation management?

Management 140

Management eCommerce Social Media Payment Services 140