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What Merchants Want From Their Payments Provider

Forrester eCommerce

As part of the latest Forrester Wave evaluation of the merchant payment provider market, we spoke with 23 customer references (i.e., merchants like retailers and brands) about their experiences with their current payment provider.

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Merchant Payment Providers: Key Takeaways From The Forrester Wave (Q3 2020)

Forrester eCommerce

For our latest evaluation in the merchant payment provider space, Forrester identified ten leading vendors and spent the last four months analyzing their offering via a combination of briefings, demos, capability assessments and customer reference checks.

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Mapping The Customer Experience in 6 Steps

Groove

What Does Customer Experience Mapping Mean? Mapping the customer experience is the process of merchants outlining how prospects and customers interact and feel when engaging with their brand. 6 Steps For Mapping The Customer Experience. 6 Steps For Mapping The Customer Experience.

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Stitch Fix Chief Merchant: The Style Forecast is ‘an Embodiment’ of the Brand Promise

Retail TouchPoints

“The Style Forecast is an embodiment of the art and science to our approach , fueled by billions of data points that we gather across our experiences and through millions of our clients that we engage with,” said Loretta Choy, Chief Merchandising and Client Services Officer for Stitch Fix during a recent Retail Remix interview.

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SMS Marketing: The Comprehensive Guide to Strategic Text Messaging

Groove

SMS marketing stands for Short Message Service 一 or text messaging. We encourage eCommerce merchants to ask customers for their consent during the checkout process. It does not require design or development experience. It helps to create a stronger customer experience.

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Order cancellation emails: a guide for ecommerce success in 2023

Omnisend

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Include a survey to find out why customers canceled their orders. Compliance and documentation. Gain competitive advantage.

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Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

Retail TouchPoints

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.