365 Retail

NOVEMBER 28, 2022

On the one hand, operational changes and on the other hand, changes linked to the user experience. If experience has become an integral part of brand strategy, it is because brands are more customer-focused than ever. They have legitimized one-to-one selling through social and/or mobile applications.

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

AUGUST 17, 2023

More than 10,000 products from Petco are now available for delivery nationwide via the DoorDash Marketplace, including food, treats, toys, beds, bowls and other supplies. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 218

Mobile Toys Payment Services Omnichannel 218

Retail TouchPoints

MAY 20, 2024

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

Customer Retention 227

Customer Retention Fulfillment Mobile Customer Experience 227

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. Mobile Retailing Requires a ‘Mindset Shift’.

Mobile 213

Mobile Mobile eCommerce eCommerce Shipping Costs 213

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 245

Omnichannel eCommerce POS Operations 245

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. Because there are a lot of mobile devices that you’ll see in other stores and they’re behind a cabinet or locked in a drawer.”

POS 189

POS Mobile Payment Services Technology 189

Retail TouchPoints

MAY 3, 2023

Let’s dive straight into it and unriddle the mystery of creating modern, highly personalized customer experiences while increasing performance in the cookieless future. Going forward, companies should look into the value of ID-POS and other sources of first-party data. trillion in value.

POS 213

POS Customer Experience Customer Technology 213

iVend

APRIL 20, 2023

In this article, we explore how mobile POS ‘untethers’ the point of sale, allowing it to go out into the store, and even beyond the four walls. iVend Mobile POS iVend helps retailers to reap the benefits of mobile POS. Learn how our mobile POS transforms the checkout process. But it doesn’t have to be this way.

POS 98

POS Mobile Point of Sale Payment Services 98

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

POS 98

POS Omnichannel Retail Social Media 98

RTP blog

APRIL 9, 2018

By Tom O’Keefe, 4-Tell Nordstrom has long been synonymous with the words ‘Customer Experience.’ Defining what it means to provide the white glove treatment — and proving that it equates to a fiercely loyal customer base — businesses have always looked to them for strategies to enhance the customer experience.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14 billion digital shoppers today.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Wiser

SEPTEMBER 28, 2017

To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. Omnichannel retailers are at a distinct advantage because they already have the cross-channel functionalities.

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189

Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Invest in Mobile Tools for Shoppers and Associates Alike. Experiences Are Great — if They Fit Your Needs. There’s nothing wrong with getting the basics in place first.

Shipping Costs 241

Shipping Costs Omnichannel Webinar Mobile 241

Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? RTP: What capabilities are required for success from an experience standpoint? Hewett: Creating a positive omnichannel experience starts with inventory accuracy.

Omnichannel 235

Omnichannel Shipping Costs Operations Fulfillment 235

Kibo

JULY 22, 2020

Omnichannel Personalization is the practice of creating customer experiences that are informed by real-time data from all channels, and extending them across every touchpoint, to build consistent relationships with the customer everywhere they interact with the brand. Omnichannel Customer Experience.

Omnichannel 71

Omnichannel Customer Experience Channel Information 71

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Retail 192

Retail Article Omnichannel Customer Experience 192

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. Location-Powered Experiences Drive Results. How do These Strategies Drive Results?

Payment Services 222

Payment Services Retail Shipping Costs Mobile 222

Retail TouchPoints

DECEMBER 13, 2023

You can add to the stickiness of a brand, but also empower others to do good. As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. customer experience).

Sporting Goods 255

Sporting Goods Technology Omnichannel Operations 255

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 219

Payment Services Shipping Costs Omnichannel Fulfillment 219

Optimizely

MAY 30, 2017

The problem is that marketers still aren’t thinking about web push in terms of how it can improve the customer experience – which is a pity, because highlighting the unique value it can deliver is the most effective way to get shoppers to opt-in. When customers are looking at specific products but may need more information.

Customer Experience 170

Customer Experience Channel Improvements Customer 170

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 199

Shipping Costs Improvements Live Chat Retail 199

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. This may include a brand’s website, social media accounts, mobile app, or physical stores. An omnichannel strategy seeks to deliver a cohesive message across all channels. Download the findings. Click Here.

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

JULY 1, 2021

Responding to its customers’ desire for a more enhanced, elevated and personalized luxury experience, NMG announced plans to invest more than a half-billion dollars in digital technology over the next three years , through acquisitions like its recent purchase of Stylyze , partnerships and building out capabilities internally.

Omnichannel 254

Omnichannel Technology Channel Department Stores 254

Retail TouchPoints

DECEMBER 31, 2020

There is much for retail organizations to do to make themselves resilient to the incoming challenges, but enhancing omnichannel capabilities and building powerful ecommerce experiences will be crucial. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

Consumer 307

Consumer Omnichannel Customer Experience Technology 307

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. According to Gartner , 87% of brands expect to compete on customer experience in 2021. What does this look like?

Consumer 302

Consumer Marketing Mobile Customer Experience 302

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. This year promises to be unlike any other we’ve seen before. Holiday shopping season is upon us. Expect the Unexpected.

Shipping Costs 217

Shipping Costs Retail Omnichannel Supplies 217

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Tractor Supply Presents Sunny Q2 Outlook.

Supplies 152

Supplies Mobile eCommerce Technology 152

Retail TouchPoints

AUGUST 14, 2020

For retailers that are reformulating their customer experience during these times, they should tap into Gen Zers to share feedback, ensure new offerings are meeting actual needs and de-risk initiatives along the way. Double Down On Building An Integrated Mobile Experience .

Merchant Services 251

Merchant Services Payment Services Mobile Customer Experience 251

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. That’s why retailers focusing on EX are building mobile apps.

Multi-channel 309

Multi-channel Customer Experience Mobile Improvements 309

Retail TouchPoints

OCTOBER 12, 2021

Our team members are a key part of the experience, so we hire enthusiasts and seek to be seen as a friendly, clever ally. While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Customers have to wait in line, so it can be a difficult experience.

Customer 233

Customer Customer Experience Supplies Omnichannel 233

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5. Why it Matters: In 2023, we saw employee turnover reach record highs.

Retail 213

Retail Supplies Merchant Services Social Media 213

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. As with all next-gen tech, there have been some early adopters, especially in the realm of fashion, footwear and accessories, that are already employing 3D and AR to enhance the ecommerce experience.

Technology 223

Technology eCommerce Shipping Costs Games 223

Retail TouchPoints

NOVEMBER 1, 2023

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World.

Books 244

Books Omnichannel Payments Mobile 244

Sailthru

MAY 29, 2018

Every retail marketer has heard about omnichannel marketing. Every retail marketer has also probably heard a ton about the importance of being mobile-first. What many marketers don’t realize — at least not yet — is that omnichannel and mobile-first actually amount to the same thing. Bringing It All Together.

Mobile 105

Mobile Omnichannel Channel Customer Experience 105