Retail TouchPoints

DECEMBER 14, 2020

Retail TouchPoints (RTP), the top media group covering omnichannel retail, has unveiled a new and improved digital experience and expanded content initiative to better serve store designers and experiential retail executives.

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Retail TouchPoints

JULY 30, 2020

“The Big Lots team is focused on delivering exceptional service and continued growth across our channels, and that includes meeting customers’ increasing desire for immediate, integrated online shopping experiences,” said Erica Fortune, VP of E-Commerce at Big Lots in a statement.

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Wiser

MARCH 16, 2021

What can be done to optimize your eCommerce shopper journey to increase sales and capture more happy customers? We have answers in this webinar, held on March 12, 2021, and hosted by the Category Management Association. We have a recording of the webinar below. Wiser Solutions and Sabra Dipping Webinar.

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Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Don’t Overspend on Real-Time Inventory Update Frequency.

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Retail TouchPoints

NOVEMBER 17, 2022

As the state of retail technology advances, companies are learning how to leverage artificial intelligence (AI) and machine learning (ML) tools to provide more bespoke shopping experiences online. In any omnichannel approach to sales, it is essential to look at how to replicate the best parts of an in-store experience online.

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Fabric Blog

APRIL 22, 2024

Unified Real-Time Inventory Insights Accurate and up-to-date inventory insights are the foundation of a good customer experience. While not obvious, it ultimately undermines the trust a customer has in the retailer’s brand. fabric’s inventory visibility takes a different approach to reduce customer cancellation rates.

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Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Building Loyalty with Connected Consumer Experiences.

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Teamwork Retail

MAY 27, 2020

Omnichannel is a challenging prospect for most retailers, with existing legacy systems and complex order management workflows to fulfill orders across channels. ShippyPro CEO, Francesco Borghi, met with Teamwork Commerce VP of Partnerships, Amber Hovious, to discuss the difficulties of actually fulfilling Omnichannel.

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Retail TouchPoints

MAY 28, 2021

Secondly, it will help your content team create in-depth, keyword-focused resources to help your customers find answers to their issues on their own. By providing comprehensive resources for customers to help themselves, you can minimize the number of support tickets the customer support team handles.

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GetElastic

FEBRUARY 23, 2022

With exponential growth in global eCommerce sales, it’s mission-critical to offer the best solutions for your customers’ experience. How fast can your customers find exactly what they’re looking for with minimal effort, plus the valuable insights gleaned from that search into your customers’ behavior. trillion by 2025.

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Teamwork Retail

JUNE 3, 2020

At Teamwork Commerce leading the change in retail represents our mission to build a stronger and more efficient approach to retail: Omnichannel. The unified commerce revolution is critical in the pathway to create a seamless approach to customer experience. Understanding The Customer. Want to learn more?

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Pivotree Blog

NOVEMBER 23, 2022

Omnichannel is Still The Boss. It’s going to be hard to predict how these numbers will pan out in 2022, but the one thing we can be sure about is that omnichannel is going to be more important than ever in this phase. Every customer is different. And this is why connected omnichannel experiences will be key.

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retailnext

JULY 21, 2021

In our latest webinar, we sat down with RetailNext’s Senior Retail Expert, Jacobo Rey and Hadrien Beacco, Head of Solution Engineering from YOOBIC to talk about why retail automation is critical for store performance. Automation makes it simple to access and use the data available to improve the in-store experience.

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GetElastic

SEPTEMBER 15, 2021

Deliver a smoother B2B experience. Joinn Bryan Beck and ecommerce experts from Amazon Business and Elastic Path as they discuss the key to delivering a smooth B2B omnichannel experience. Watch the Webinar. 69% of B2B buyers are willing to pay more for a personalized experience.

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ChannelAdvisor

MAY 30, 2019

On-Demand Webinar] Get Prime Day Ready: Make the Most of Amazon’s Biggest Shopping Day. Data and the Omnichannel Consumer. These resources can help you understand how to start using data to improve your consumer’s experience and, ultimately, build your brand. Upcoming Webinar. Tuesday, June 4, 11 a.m. Watch On-Demand.

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Ecommerce Platforms

MARCH 9, 2023

Dedicated to improving the way you connect with your email list, Klaviyo allows companies to get granular with their email marketing features, ensuring every customer gets the message most tailored to them. You can access omnichannel marketing with SMS campaigns and integrate tools like BigCommerce and Shopify too. Further reading ?

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Omnisend

MAY 31, 2023

Reading Time: 11 minutes Dotdigital is a popular customer engagement platform. It’s known for its data-driven approach to improving customer experiences. It allows you to connect with your customers via many marketing channels , such as email, SMS, live chat, and push notifications. Omnisend G2 rating : 4.5/5

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Omnisend

MAY 12, 2023

If you’re looking for more advanced features and omnichannel features, then try a MailerLite alternative, instead. Main features Unlike MailerLite, Omnisend goes beyond email marketing and offers omnichannel marketing options, such as SMS marketing and push notifications. Design engaging emails with Omnisend’s intuitive email builder.

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Retail TouchPoints

MARCH 16, 2022

It’s no secret that the modern shopper’s expectations are higher than ever before, and that means retailers are competing for their business on multiple fronts — from customer experience to delivering last mile perfection. Exploring Omnichannel Retail Maturity. Learn more about the session here.

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Kibo

MAY 19, 2014

Why Customer Care Will Win the Sale Consumers are largely motivated by one thing: Price. And with the proliferation of omnichannel technology in the retail space , today’s shopper can easily access product information anytime, anywhere, making it easier than ever to find the best deals.

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Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

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ChannelAdvisor

OCTOBER 28, 2019

Product sourcing and shipping modernizations have created a very efficient logistics process that in many ways is turnkey and delivers a great customer experience. Waterfalls maximize approvals and sales and provide payment settlements and valuable reporting that can help e-commerce retailers optimize the customer experience.

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Retail TouchPoints

JULY 8, 2020

We built it as an experience center, and we like to call it the ultimate experience center ,” said Ghermezian during a recent World Retail Forum webinar moderated by Dan Hodges, CEO of Consumers in Motion.

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Kibo

JUNE 20, 2014

To learn more about how Kibo can help you deliver a great customer experience through seamless order management and fulfillment capabilities, check out our manufacturer solutions. B2B Ecommerce Start Building the eCommerce Platform Designed For You What can you do when a platform is built for you to customize shopping experience?

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GetElastic

OCTOBER 21, 2022

She was named by Forbes as one of the Top 50 Social Media Power Influencers, and is considered an expert in growing email lists, creating digital courses, and promoting/selling courses online through webinars. Jay Baer: Founder of Convince & Convert , Marketing and Customer Experience Expert, Author, Advisor, Keynote Speaker.

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Retail TouchPoints

JUNE 3, 2021

Produced by retailX , this three-day webinar series offered curated research, insights and best practices that will uncover what it takes to win in e-retail today — and in the future. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. Access Now.

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RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital.

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RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital.

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Payment Services Consumer Retail Social Media 52

Kibo

JUNE 18, 2014

Equipping associates with mobile devices not only allows them to stay up-to-date on product information, but also enables them to offer promotions, view real-time inventory visibility and ring up sales without need of a cash register, culminating in a seamless customer experience.

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Retail TouchPoints

JULY 21, 2023

Uninspiring. These are words often used to describe ecommerce sites, despite the rapid evolution of digital technology. “There’s nothing special about ecommerce,” said Matt Maher, Founder of M7 Innovations in an interview with Retail TouchPoints. “As

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Kissmetrics

JULY 7, 2021

When do we actually achieve a great customer experience in our brands ? When a customer has a great experience with you, they are more likely to come back and buy again. Social media, mobile apps, in-app ads, artificial intelligence, augmented reality, and more have promised to help us put experience at the forefront.

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Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

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Ecommerce Platforms

APRIL 3, 2020

This company has a proven track record for delivering the best in customer experience, B2B sales, and exceptional features. Custom pricing and catalog. Excellent shopping experience. Omnichannel selling features. This means that you can sell things like webinars and premium content to certain customers.

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Pivotree Blog

DECEMBER 2, 2022

TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions, invites brand leaders to attend an exclusive live webinar on 2023 Commerce Trends. TORONTO, December 1, 2022 – Pivotree Inc.

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Ecommerce Platforms

NOVEMBER 9, 2021

There’s also a host of capabilities you might not find built into systems elsewhere, like live chat for supporting your customers, and access to things like your own built-in CRM for customer relationships. HubSpot is a very advanced tool for the right customer. Pricing ??. ActiveCampaign Alternative #5: Omnisend. Pricing ??.

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Ecommerce Platforms

MARCH 9, 2023

The salesforce management tools fall into four sections: Lead management With lead management, you can identify quality leads, track return on investment your ad spend, work on turning promising leads to conversions, and engage with leads closely across a host of omnichannel touchpoints.

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GetElastic

FEBRUARY 22, 2018

This post is based on the webinar Experience-driven modern commerce powered by Adobe and Elastic Path. And, your customers don’t really care…yet. . Put yourself in your customers’ shoes. It’s easy to get caught up in the technology and trends, and forget to ask what the customer really needs.

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