lateshipment

SEPTEMBER 4, 2020

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

UpSellIt

NOVEMBER 16, 2022

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. However, the landscape of email marketing is constantly evolving, presenting marketers with new challenges and opportunities.

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Kibo

MARCH 24, 2021

Starting with in-store displays and shopping experiences, and now encompassing home page and app design, merchandising presents products to consumers to help suggest what to buy. The post Drive Revenue With Searchandising: Boost and Bury Products for Better Customer Experiences and Promotions appeared first on Kibo Commerce.

Customer Experience 118

Customer Experience Customer B2C Recommendation 118

Kibo

OCTOBER 18, 2021

Every retailer wants their customers to have the best possible customer experience with their brand, and a disappointing CX is now a major turn-off for consumers. What Makes for a Great Ecommerce Experience? Ecommerce brands need to achieve the same high levels of CX across all channels your customers interact with.

Customer Experience 62

Customer Experience eCommerce Customer Multi-channel 62

Retail TouchPoints

DECEMBER 14, 2023

To take this further, a significant 93% of shoppers consider the post-purchase experience to be important, but only 40% of retailers believe that their post-purchase experience is fully optimized. 59% of customers will stop doing business with a company after several bad experiences, and 17% will do so after just one bad experience.

Customer Experience 232

Customer Experience Shopping Carts Presentation Social Media 232

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies.

Retail 316

Retail Customer Experience Technology Customer Data 316

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 232

Mobile Recommendation Technology Customer Experience 232

Retail TouchPoints

JANUARY 13, 2021

This phenomenon helped large, digitally savvy retailers like Target , Home Depot and Walmart thrive and earned them spots among the top 10 retailers in CI&T ’s Connected Retail Report , which was presented during Chapter 1 of the 2021 NRF Big Show.

Other 247

Other Customer Experience Omnichannel Customer 247

Smile.io

JUNE 1, 2022

Existing customers vs. new prospects graphic. Image Source: Antevenio Your post purchase customer experience can make a huge difference to your customer retention rate. A good post purchase experience shows the customer that you’re invested in their satisfaction. But, again, you can go further.

Customer Experience 89

Customer Experience Improvements Customer Customer Retention 89

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. They don’t want to wait a few years; they want to deploy game-changing AI frameworks today. AI will personalize storefronts.

Retail 266

Retail Mobile Consumer Operations 266

Retail TouchPoints

SEPTEMBER 14, 2023

The paradox of choice can even deter sales, which is why e-tailers need to be strategic when expanding their inventory and building their shopping experience. But at Eyebuydirect, 60% of customers are repeat customers, demonstrating the benefit of creating a personalized experience from start to finish.

Customer 250

Customer Social Media Recommendation Presentation 250

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

lateshipment

NOVEMBER 8, 2023

Higher the average order value, better the customer experience and post-purchase journey, more would be the customer retention rate. Bundle the products that are often bought by your customers and present the bundle in a discounted price to increase the average order value of your cart.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

Retail TouchPoints

SEPTEMBER 28, 2023

In turn, this data can be used to deliver individually personalized experiences at every touch point — from personalized product recommendations to tailored marketing campaigns to search results that are ranked and ordered according to their individual preferences. For example, suppose a customer is searching for a date night dress.

Gifts 247

Gifts eCommerce Recommendation Technology 247

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. By incorporating AI, retailers can reduce the volume of returns while improving the shopping experience for their customers. According to the NRF, U.S.

Fulfillment 250

Fulfillment Technology Apparel Clothing 250

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

SellBrite

MAY 25, 2017

In an effort to boost sales and effectively differentiate from competitors, more ecommerce entrepreneurs and hiring managers are working hard to build dedicated customer experience teams at their companies. You have to invest in customer experience. Why Customer Experience Matters.

Customer Experience 123

Customer Experience eCommerce Customer Social Media 123

Retail TouchPoints

SEPTEMBER 8, 2023

Six Steps to Create Customer Value The report also identified six key ways that marketers can overcome these challenges, aligning marketing, customer experience (CX) and digital to create value for customers.

B2C 223

B2C Marketing Technology Customer Data 223

Groove

OCTOBER 4, 2023

In the realm of digital marketing, email continues to be a potent and influential channel for engaging with audiences, fostering customer relationships, and driving business growth. However, the landscape of email marketing is constantly evolving, presenting marketers with new challenges and opportunities.

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

Groove

JULY 31, 2023

Thankfully, there are modern solutions that present added-value to the end consumer which results in increased revenue for your brand. The tool we most commonly recommend to our clients to reach these goals is Klaviyo , although there a various others available. That solution? eCommerce Marketing Automation. What Is a Welcome Series?

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Customer Loyalty 195

UpSellIt

MARCH 13, 2024

Personalizing Product Recommendations Utilizing Customer Data Personalization lies at the heart of effective on-site seasonal marketing, and leveraging customer data is key to delivering relevant product recommendations. Looking for more spring ideas?

Marketing 131

Marketing Gifts Recommendation Clothing 131

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

NOVEMBER 29, 2021

With a proprietary mix of machine learning, sensory science and analytical chemistry, TastryAI can pinpoint the palate preferences of individual consumers so retailers and distributors make the best wine recommendations. Why does flavor profile present such a big gap in wine specifically? That is how Tastry makes recommendations!

Food and Beverages 329

Food and Beverages Recommendation Consumer Customer Experience 329

lateshipment

OCTOBER 9, 2023

77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized experience ( Forrester ). Better user experience: More and more relevance your customer finds in your brand and in your products through personalization, stronger the relationship you can cement with your customers.

eCommerce 130

eCommerce Gifts Social Media Recommendation 130

Retail TouchPoints

AUGUST 9, 2021

AR room planners, robust review and recommendation engines, detailed product listings, live chat — name a phygital enhancement and they’ve got it. Coleman’s enhanced customer experience involves more than just visual search. Making Consumers Feel Understood.

Recommendation 317

Recommendation Live Chat Improvements Social Media 317

Retail TouchPoints

SEPTEMBER 2, 2022

Pete Olanday, Director of Retail Consulting at Vertex, noted how critical it is to not just be present on the commerce channels consumers use but also to leverage the marketing and communication tactics they prefer. When reaching out, use the right channels to foster a positive customer experience.

Merchant Services 284

Merchant Services Shipping Costs Channel eCommerce 284

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Retail TouchPoints

FEBRUARY 24, 2022

The report also found that customer online reviews are the most influential factor in Gen Z’s purchasing decisions, another sign of the generation’s willingness to research purchases. It used to be about customization, now it is about personalization. That is compared with just 68% of other generations who opted to do so.

Technology 208

Technology Social Media Presentation Recommendation 208

Retail TouchPoints

OCTOBER 15, 2021

From research to garment creation, fitting with body shape in mind, marketing, in-store and online customer service, size-inclusive representation needs to be present at a decision-making level within the fashion industry,” Marci added. It all comes down to better understanding who the customer is and how we can best serve them.”

Consumer 289

Consumer Retail Merchant Services Fashion 289

Retail TouchPoints

SEPTEMBER 21, 2023

Underlying these experiences is the invisible hand of artificial intelligence, steering our post-purchase journey. While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

JUNE 3, 2022

Whether users view personalized recommendations on Instagram Shop or attend a shoppable show on Snapchat, unique content sets brands apart. Ultimately, social commerce accelerates buying behavior by serving the right offer to the right customer at the right time. The secret weapon is content. Why is Content Important for Ecommerce?

Social Media 259

Social Media Consumer Electronics Electronics Channel 259

Ecommerce Platforms

MAY 19, 2021

Shopify store owners are always looking for the best apps to help streamline operations and enhance the customer experience. This tool allows store owners to create professional-looking custom sizing charts and provide custom sizing recommendations. Let’s take a look: The Apparel Size Recommender.

Shopify 210

Shopify Clothing Recommendation Apparel 210

Wiser

JANUARY 16, 2024

A well-executed retail audit can reveal important data about the shelf, staff performance, and customer experience. Best areas to focus on are merchandising and display compliance, associate knowledge and recommendations, shelf execution, and shopper sentiments. Audits should be focused on merchandising and category insights.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Retail TouchPoints

OCTOBER 16, 2023

These high-traffic shopping events don’t just present retailers with a chance to catapult profits. During this critical sales period, brands can leverage the increase in customer engagement to collect the data that’s needed to forge deeper, more meaningful customer relationships today.

Social Media 260

Social Media Consumer Information Marketing 260

Retail TouchPoints

DECEMBER 12, 2023

Many retailers used to approach promotions in a standardized, blanketed way, but with AI, they can now zero in on what Gartner calls the customer’s “biting point.” Typically, up to two-thirds of AI-driven recommendations will be perceived as radical change from the past. And don’t forget the shopper looking for that end-of-season deal.

Retail 255

Retail Fulfillment Recommendation Consumer 255

Retail TouchPoints

JULY 5, 2022

The good news is that one of the best ways to boost ecommerce profits is to do something most retailers already are focused on — develop a great digital customer experience. What the research found that was a little surprising to me was the importance of customer experience,” said Anderson. “If

Shipping Costs 280

Shipping Costs eCommerce Retail Merchant Services 280