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5 Subtle Ways to Improve On-Site eCommerce Customer Experience

lateshipment

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

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Amazon Expands Telehealth Access Services Nationwide

Retail TouchPoints

The service, which debuted in November 2022, now provides message-based consultations in 34 states and video visits nationwide. Depending on the state where they’re located, customers can connect via messaging or video call without requiring an appointment or insurance coverage.

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article thumbnail

5 Subtle Ways to Improve On-Site eCommerce Customer Experience

lateshipment

Making your site visually appealing, building intuitive navigation, and making it easy for visitors to make purchases when they’re ready to do so are well-recognized ways to improve on-site customer experience. Below, however, are some more subtle points that will help you piece together a better on-site customer experience.

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How Retailers and Brands can Thrive amid High Inflation

Retail TouchPoints

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. When it comes to augmenting the top line, brands should prioritize optimized product discovery and aim to hyperpersonalize the customer journey and transform pre-loved pieces.

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Klarna Sets Sights on ‘Powering Ecommerce’ with New Suite of Shopping Solutions

Retail TouchPoints

New offerings include search and price comparison functionalities , shoppable videos , a creator platform to connect influencers and brands, and upgraded CO2 and charitable donation features. . Consumers can also set product price ranges to decide whether it’s a good time to buy. Shoppable Video.

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4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

New state-of-the-art generative AI models for text, images, high-fidelity videos and 3D assets can be trained and fine-tuned with retailers’ proprietary data, representing their specific brand and tone and with appropriate guardrails to do domain-specific tasks. Automatic price optimization. Assistive customer service.

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10+ E-Commerce Memes On Post-Purchase Experiences

lateshipment

Let’s talk about memes that capture what your customers (and maybe even you!) experience in the post-purchase — shipping, delivery, and returns phases as well as decode the process they represent. This prevents customer frustration and thereby complaints and bad reviews. You don’t have to do anything new or special.

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