Retail TouchPoints

DECEMBER 14, 2023

The virtual sessions take approximately 15 minutes; customers can choose whether to have a video consultation or text chat. “Hair color is not a one-size-fits-all approach, and consumers are looking for a personalized regimen based on their goals,” said John Goss, President of Sally Beauty in a statement.

Shopping Carts 254

Shopping Carts Recommendation Consumer Customer 254

Groove

OCTOBER 4, 2023

Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization. The platform uses artificial intelligence to provide customized solutions for enhancing the shopping experience and driving conversions.

Merchant Services 367

Merchant Services eCommerce Marketing Recommendation 367

Retail TouchPoints

MARCH 3, 2023

The best personalized experiences happen when retailers make the customers a part of the dialogue and leverage data to create one-to-one experiences that are more targeted to them based on their unique interests and behaviors, as opposed to customers like them. Loyalty program integration throughout the customer journey.

Consumer 262

Consumer Customer Loyalty Customer Experience Recommendation 262

Retail TouchPoints

AUGUST 7, 2023

The service, which debuted in November 2022, now provides message-based consultations in 34 states and video visits nationwide. Depending on the state where they’re located, customers can connect via messaging or video call without requiring an appointment or insurance coverage.

Shipping Costs 237

Shipping Costs Subscription Shipping Mobile 237

MagentoBrain

FEBRUARY 21, 2023

2023 Digital Marketing Trends and Changes Trend 1: Pay more attention to "customer experience" The discussion of customer experience has greatly increased in recent years. From the rise of UI/UX, we can see that many trends have emerged with only one purpose: to improve customer experience.

Customer Experience 52

Customer Experience Customer Marketing Payment Services 52

Retail TouchPoints

AUGUST 24, 2023

Bidnamic Discovery Pages, which are optimized for speed, can help address page loading slowdowns caused by the multiple elements on PDPs designed to encourage visitors to convert, such as behavioral tracking, rollover zoom features and video assets.

Recommendation 246

Recommendation Retail eCommerce Customer Experience 246

Retail TouchPoints

OCTOBER 19, 2022

New offerings include search and price comparison functionalities , shoppable videos , a creator platform to connect influencers and brands, and upgraded CO2 and charitable donation features. . Shoppable Video. All products featured can be purchased directly from the videos. Cosmetics , Keys Soulcare and Haus Labs by Lady Gaga.

Merchant Services 287

Merchant Services eCommerce Shipping Costs Multi-channel 287

Groove

MAY 20, 2020

In order to see an increase in your eCommerce conversion rate, start by improving the customer experience within your site. Use impressive product images and videos. Show customer reviews. Create a seamless checkout experience. Use Impressive Product Images and Videos. Improve site speed and page load time.

eCommerce 370

eCommerce Payment Services BigCommerce Mobile 370

Retail TouchPoints

APRIL 12, 2024

The customized Your Local Running Drop newsletters will provide information on local trails and events, educational content and more.

Outdoor 147

Outdoor Events Supplies Recommendation 147

Retail TouchPoints

JANUARY 13, 2023

With my background in business and economics, here’s what I would recommend for boosting your top line and bottom line this year. Personalize the customer experience for added loyalty. At least 49% of consumers have purchased a product they didn’t plan to after receiving a personalized product recommendation.

Shipping Costs 286

Shipping Costs Retail Recommendation Consumer 286

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Mapping the eCommerce Customer Journey.

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Groove

OCTOBER 4, 2023

Each tool brings its own unique set of features, including AI-driven content recommendations, automated A/B testing, and smart campaign optimization. The platform uses artificial intelligence to provide customized solutions for enhancing the shopping experience and driving conversions.

Merchant Services 195

Merchant Services eCommerce Marketing Recommendation 195

Retail TouchPoints

NOVEMBER 27, 2023

Video credit: Touchland When the holiday season hits, it’s always tempting to ramp up the holly and jolly language. But Lisbona recommended that even as brands begin to sprinkle in their holiday references, they should still remain true to the brand tone and voice. We have a very playful, fun and colorful brand.

Social Media 284

Social Media Gifts Omnichannel Consumer 284

Smile.io

OCTOBER 14, 2020

It’s go digital or face demise in a post-pandemic world That’s also why monitoring e-commerce trends is more important than ever before to ensure your digital experiences are up-to-date and relevant. Customers Prioritize Experience Over Product or Service Customer experience is the new battlefield of e-commerce.

Customer Experience 53

Customer Experience eCommerce Customer Social Media 53

Ecommerce Platforms

MAY 19, 2021

Shopify store owners are always looking for the best apps to help streamline operations and enhance the customer experience. This tool allows store owners to create professional-looking custom sizing charts and provide custom sizing recommendations. Let’s take a look: The Apparel Size Recommender.

Shopify 210

Shopify Clothing Recommendation Apparel 210

ESW

FEBRUARY 4, 2019

Customers and visitors alike are looking for engagement — and something unique. Video content can help. But only a fraction of brands have invested in product page videos. The return on investment of product page videos seems intuitive. Video is worth the investment for many brands. Selecting the Type of Video.

Magazine 68

Magazine Outdoor Information Mobile 68

Retail TouchPoints

SEPTEMBER 20, 2022

Walmart is expanding the reach of its retail media offerings through a series of new partnerships with TikTok , Snap , Roku and livestreaming platforms Firework and TalkShopLive to enable new off-site and video-based advertising capabilities.

Retail 274

Retail Social Media Apparel Omnichannel 274

Retail TouchPoints

MAY 4, 2021

The interactive digital experience uses augmented reality and AI-powered mobile web tools to allow Bobbi Brown customers in the U.S. to try on products virtually and receive personalized product recommendations while consulting live with a Bobbi Brown makeup artist.

Mobile 278

Mobile Recommendation Improvements Consumer 278

UpSellIt

JANUARY 13, 2022

Recommendations. Identify areas where AI can reduce workload, optimize conversions, and enhance customer engagements. Recommendations. UpSellit expands opportunities by engaging with users on-site, opening the door to optimize conversions and enhance customer experience through the power of AI and a managed partnership.

Marketing 134

Marketing Social Media Recommendation Channel 134

Groove

SEPTEMBER 5, 2023

Today, businesses have access to advanced AI tools and technologies that empower them to streamline operations, personalize customer experiences, and drive growth. Businesses can now leverage AI-powered systems that can process and analyze vast amounts of data, including text, images, and video. Setting Definitions What is AI?

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Retail TouchPoints

JANUARY 19, 2023

A combination of video stream, entertainment and real-time group chat, livestream shopping is a part of the much broader social commerce industry, which is currently $492 billion in size and expected to grow 3X as fast as traditional ecommerce, according to Jill Standish, Global Lead for Accenture’s Retail Industry Practice.

Social Media 294

Social Media X-cart Consumer Events 294

Retail TouchPoints

AUGUST 11, 2020

The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. As an extension of this personalized customer experience, ASOS has been experimenting with a See My Fit trial with 100 products.

eCommerce 278

eCommerce Shipping Costs eCommerce Technology Customer Experience 278

AcquireConvert

APRIL 11, 2021

This seismic shift in consumer shopping habits means that eCommerce stores must ensure more than ever that they are providing a good customer experience. A report from PwC discovered that 73% of customers alluded to customer experience being an important factor in their purchasing decisions.

Customer Experience 41

Customer Experience Live Chat eCommerce Customer 41

Kissmetrics

AUGUST 13, 2020

Digital marketing covers everything from SEO and content marketing to email campaigns, social media strategy, and video marketing too. They’ve designed high-end customer experiences for companies like Red Bull, Microsoft, IBM, and Hilton but they also work with smaller boutique brands as well.

Marketing 361

Marketing Social Media SEO Workshop 361

Retail TouchPoints

APRIL 4, 2023

“We’re bringing together more ways to tell that brand story, through rich imagery and video that connect to purchases,” Ready said. Short-form video is now more than 10% of the engagement on our platform, but it’s more than 30% of the revenue.

Social Media 297

Social Media Recommendation Consumer Marketing 297

Retail TouchPoints

NOVEMBER 6, 2023

Finally, an updated mobile app experience is designed to make holiday shopping a breeze, both for those giving and receiving gifts. The Nordstrom app homepage includes a combination of personal brand and product recommendations, as well as new stylist videos and outfits to inspire shoppers.

Gifts 229

Gifts Department Stores Shipping Events 229

Retail TouchPoints

JULY 10, 2023

New state-of-the-art generative AI models for text, images, high-fidelity videos and 3D assets can be trained and fine-tuned with retailers’ proprietary data, representing their specific brand and tone and with appropriate guardrails to do domain-specific tasks. Automated catalog and product descriptions.

Merchant Services 278

Merchant Services Shipping Costs Retail Social Media 278

Retail TouchPoints

AUGUST 23, 2023

From moving checklists to DIY guides, product recommendations, design inspiration and even virtual workshops, the online hub helps bring Home Depot’s expertise directly to customers via their digital devices.

Workshop 245

Workshop Consumer Improvements Recommendation 245

Retail TouchPoints

FEBRUARY 20, 2023

Augmenting staff with technology reduces labor costs, allows employees to focus on revenue-generating activities and results in great customer experiences, with access to information at the point of decision and the human-to-human personal touch when customers request it.

Retail 244

Retail Sporting Goods Gifts Management 244

Retail TouchPoints

NOVEMBER 5, 2020

Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . As well, consider utilizing video to showcase how your product performs out in the wild. Think of video as your digital store’s mannequin. . Create navigable departments.

Retail 237

Retail Live Chat Recommendation Social Media 237

GetElastic

FEBRUARY 16, 2023

Their PDP features customizable product configurations so customers are able to see what the sofa would look like in different variations. In addition, their website features lifestyle videos for consumers to have a better understanding of what the couch could look like in their home.

Recommendation 147

Recommendation Apparel Presentation Supplies 147

Wiser

NOVEMBER 1, 2023

Customer Engagement: Remarketing can be used to engage customers throughout their buying journey, improving overall customer experience and loyalty. It not only enhances brand visibility but also keeps your business at the forefront of the customer’s mind.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

lateshipment

OCTOBER 30, 2023

The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins. By bringing all business functions together and working towards excelling in both, your post-purchase customer experience and operations at every stage of the process is vital.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Retail TouchPoints

SEPTEMBER 30, 2022

Use OOH campaigns and in-store audio media to keep customers informed about ongoing promotions and retailer efforts to support them in a difficult time. . Taking an omnichannel approach with geotargeted advertising can further enhance the in-store customer experience and drive marginal gains on spending per visit.

Marketing 293

Marketing Retail Comparison Shopping Workshop 293

Retail TouchPoints

APRIL 6, 2022

The technologies we’re referring to include video analytics and computer vision, thermal sensors, motion detectors, geospatial analytics, CRM omnichannel solutions and AR/VR to name a few, all of which cover a range of capabilities and price points. Rohan Sanil is CEO and Co-founder of Deep North.

Omnichannel 300

Omnichannel Events Operations Technology 300

GetElastic

SEPTEMBER 15, 2021

69% of B2B buyers are willing to pay more for a personalized experience. As the role of customer experience expands in B2B eCommerce, brands are investing heavily into personalization. This helps B2B organizations’ highlight how their buyer experience is superior in comparison to its key competitors.

B2B 146

B2B eCommerce Customer SEO 146

Retail TouchPoints

MARCH 12, 2021

Brands know that user-generated content (UGC) — ratings, reviews, and consumers submitting video, imagery and Q&A content — are effective tools for maximizing conversions and sales — but how do you motivate and cultivate these kinds of consumer advocacy? Encourage consumers to provide imagery and video in their reviews.

Customer 166

Customer Consumer Improvements Other 166